[Resolved]  Airtel — Worst Service, Stupid Customer Care, Waste Airtel Official Site

Hello Sir, My name is Ravikanth Patha, Am using Airtel Dongle card with 3G and the Number is [protected]. On 10/9/2013 I saw a offer in pay.airtel.com about there is an offer of Rs. 449 with 2.5 gb 3G data. So, I tried to recharge with Rs.449 using Net banking. The amount was deducted and I got a message about recharge was failure with Transaction Id: 140276. And at the same day in the evening time I recharged one more time for that same number at that time also Amount is deducted and recharge is failed with Transaction Id: 150129. And I call to customer care at that time they said that due to technical reasons transaction failed, So I asked that is this offer is there for Easy Recharge means, they said that It is Only Web Offer So You have to do with Web Only like that they Said to me. On Next Day(i.e.,11/9/2013) Again I tried to Recharge from that same site with same amount for same Mobile number with Debit card the same repeated answer Amount was deducted from my Account and I got message with Transaction Failure of Transaction Id:267862. Totally I lost 3 Transactions and total amount was Rs.1347. So, at last I called to Customer care and asked about the same thing, this time they are saying that 449 Offer is not there it is 6 months past offer and they also said that the site is not updated, present they only having 455 offer with 2 gb data. And also they said that You have to confirm with customer care then only you have to recharge with the amounts displayed in Airtel site.Then I said that what is the use of Web offer close it and remove that site and I given a small class to that customer care person so, they taken a complaint request with Ref.No:CBNRA[protected]. After that today(i.e., 12/9/2013) I got a mail about Rs.449 with 2.5 gb data. Here I shocked when I see that mail, is that Airtel people are thinking that the users are fools or what ever it may be. I rigorously asked that to see about the offer but they didn't check and saying that offer is out of 6 months. I send a mail to [protected]@airtel.co.in but I did not get reply mail also. I need immediate answer about this situation that is the offer is there are not if it is there then why they said like that. and in how many days the amount will refunded. If i did not get any reply surely i'll give the complaint to the consumer court. My contact number PH: [protected] email:ravikanth.[protected]@gmail.com