Airtel — wrong bill plan commitment issue by sales team

Address:

New Delhi, Delhi

I am very irate with what is happening with me from the date my number was port from Vodafone first i was offer a plan from Airtel Customer care[protected] which was "Special 549 combo 3g plan" in which i suppose to get 1800 min local/national to any network( after that 10p/min A2A, 30p A2O, 40p A2Lan, 50p A2STD), 200SMS local/nation(after that 10p/local and 30p/STD) 1GB 3G data plan(after that 3p/10KB) but after porting my number to airtel i call verification number and over there they ask me all my detail one by one and provide and in the end they were give me plan details that somethng different from the plan that i choose.I called Customer care for help and over there they told me to send a mail copy and provide the complaint number they told me sir aap hume time di jiye hum check krkey solution jarur denge mean while aap ek mail sent kariye @ [protected]@in.airtel.com hum jarur aapki help krenge.. but till nw no help instead of that i received mail from Nodal team that this offer is not in airtel. from 20-Sep-2013 my Number is port to Airtel and i had no other work beside to call airtel customer care for help they promise me for the solutions but after some time i received call regarding complain number that this plan is not there. Its been more than a week but i am unable get any solutions please help me . Nisha[protected] who called me first and told me about plan and convince me for porting my 2 years old Vodafone number to airtel by offering Special 549 combo 3g plan. Nauhar Saxena Senior exact post i dont know his contact number is [protected]. Anirudh Document Collection executive who collect document from me and his contact number is [protected]