[Resolved]  Airtel — WRONG BILLING PLAN

Bharti Airtel — WRONG BILLING AND DEDUCTION OF AMOUNT FROM VIRTUAL CALLING CARD

This is to bring in to notice that i am cosistently facing problem in my airtel postpaid connection.every month i pay huge amounts as my bill.several times i have found incorrect billing for which my complaints are going unherad.
now i have taken VIRTUAL CALLING CARD worth rs 55o i make calls to UK for which rs 3.50 paise per min should have been charged but i am being charged as 119 for 12 mins then 85 for 13 mins again 119 for 11 mins.
all my complaints are going unheard .my complaint no. is 20019226.
this is a serious problem against which i need serious action else i will have to disconnect the airtel services without making any payments.
Kindly consider.my no. is [protected]

AirTel — wrongbilling

my aitel mobile number is [protected] from several months im being charged heavily without doing as much outgoing calls

AirTel — wrong billing made by Airtel

Dear Sir,
My name is Raju Modani and I have a Airtel mobile connection no.[protected]. I have noticed that in my last months airtel bill, few ISD calls does not belong with me. These calls amount is Rs.975 . I had register a complaint in Airtel Customer Care but they did not give any answer.
Requested you to please Help me out of this problem.

AirTel — wrong billing

dear sir, i have recieve a bill period of 17 june to 16 juli but iwasnt here from4 to17 juli here then how can i call&havent std then how can u send std bill ihavent std faciliti

Airtel — not able to use virtual calling card

i had submitted my complaint on 23 aug that i cannot use my virtual calling card, neither for international calls nor for any national call. your technical people called me up on 24th august but still there has been no progress in the status. please do the needful as early as possible. thanks

AirTel — Incorrect deduction of call charges

In recent past quiet often,Air Tel have opted lumsum deduction for the calls made.I have registered complaint against this before with AirTel gallery.They credit the incorrect amount,and again to my balance.But the same repeats practically everyday.How many times we should visit the AirTel Gallery for the same issue.Is there any freedom from this .

Airtel — regarding incorrect deduction of call charges

Dear Sir,

this is complaint against Airtel mobile service providers. I have a mobile campus card with airtel which provides facility of calling any campus number at 10ps/min charges, but nowadays the deduction of charges is not properly done.

the service provider is charging normal rates for calling all the number and because of this i am not getting the benifit of the Mobile Campus Pack. I complained several times to the customer care of Airtel but after few times they stopped serving me at customer care number too.

I request you to please do the needful, kindly help me in resolving this issue.
my previous Complaint Number is [protected].
Cell Number : [protected]

AirTel — wrong billing

I am having airtel land line connection NO.[protected]. I had requested for shifting of telephone during September-09. The operator asked that time when to disconnect the telephone. I told him to disconnect the telephone with immediete effect. The provider was not able to shift the telephone due to not avaiilaiblity of signal. In the mean while the company is regularly sending me the bill. My request for providing me a copy of my telephonic talk with the operator does not yield any result. Now, i want to go to consumer foram against the company for illegal billing. Kindly provide me a copy of my tel-talk with the operator so that i can fight against the company.

AirTel — Airtel Wrong Billing

I have a DSL connection from Airtel (account no.[protected] had raised a bill of Rs.13,000/- in August 2009 and then Rs.11,000/- in September 2009. For the last 2 years our bill has never exceeded Rs.1800/- per month. I logged a complaint with the nodal officer of Airtel in September after even having paid Rs.13,000/-. Thereafter I have received only calls asking me to pay up Rs.11,000/- and then Rs.8000/- with a Rs.3000/- waiver. I did not agree to such a settlement.

There after I kept emailing for a resolution with no response received. Through an aquaintance I escalated this to Mr.Amit Mathur the COO of Airtel whose office called the retention deptt to settle the case for Rs.3255/- while also changing over to an unlimited plan of Rs.1499/-. I was asked to send a mail to one Mr.Joginder Kumar confirming the same which I did immediately. There was no response again for 25 days and then today when I sent a mail to this Mr.Joginder I received a call from Priyana Singh of his office who abused me and called me a 'chor', bloody woman and kangaal.The number she called from was[protected].

I have all the emails and communication exchanged from Sept 2009 till date. Where as I have NEVER received any written communication from AIRTEL on helping resolve this issue except a letter saying that they would go legal if I did not pay.

I need to take this issue to consumer court for customer harassment and wrong billing thereby cheating the customer.

Please help

Regards
Reena Ahuja
Centre Incharge(Vocational Training Centre)
Soami Nagar North
New Delhi 110 017
[protected]

Airtel — Wrong deduction of call charges

dear sir,
i am having a Mobile Campus card with number +91 [protected]. i am facing problem of about wrong deduction of call charges for campus to campus numbers. so i launched a complained against Airtel last time.
i have not satisfied by the response given by Airtel. As i am facing this problem for last 3-4 months i have been complaining about this for several times but no action taken by Airtel. Whenever i call customer care at 121, i used to get false promises and they use a rough language with me.

Campus to campus charge is 10 paise/sec
any other mobile is 1 Rupee/min

So i request you to take my complaint seriously and take necessary action.

Rohan Mahajan.
Reachable at : +91 [protected]

Airtel — Incorrect Bill plan charged

I would like to bring up few inconvenience faced with my broadband connection[protected] as below:

I have applied for reactivation on 28th April , 2011, but I got the connection on 12th May, 2011 after so many follow ups (service request # 45720010,[protected]. Whereas a new customer's connection will be activated in less than 2 -3 working days. These people do not have any time to retain old customers, rather they always search for new customers.

the WIFI equipment which was provided to me was an old& used one (and its not in a working stage). Later I need to follow up with customer care and get it rectified (service request #[protected]. Whereas a new equipment will be provided for new customers.

The plan activated for me initially was Rs 599 unlimited plan at the time of activation (12th May, 2011). Later on 14th May 2011 I requested for plan change (service request #[protected], which airtel team has changed the plan on 25th May 2011 and got a telephonic confirmation for the same. But in my bill generated #[protected], I have been charged a monthly rental @ Rs 349 (limited plan), for which all the usage I have utilised under unlimited plan was charged accordingly in my bill. On this I have raised so many requests since June 14th 2011 to rectify the bill. But till date I do not get any resolution for the same. How can anybody charge limited usage when the plan is under UNLIMITED USAGE.

Airtel — Not receiving har copy of bills

Dear Sir,

I am not able to receive my hard copy of the bills every month. I shall be able to get my reimbursement of the bill from my office, only after producing the hard copy. The non-receipt of the bill is happening almost for the past 6 months. Only after complaining to 121 my bills are being supplied. My address furnished is correct and I am receiving all other posts without any problem.

Every time their concerned persons ask me same questions like my billing address, my phone number etc., and assure that my problem will be addressed but again they fail.

I am furnishing the complaint numbers previous two months for your ready reference: 40501184 dated 18.11.2011 and 40876986.and my phone number is [protected]

Added to this I am 63 years old and I feel very much harassed by the indifference of their bill delivery section.

I shall be happy if my grievance is addressed early and by sending last month's and this month's bills and ensure that further bills are sent to my address without break and giving room for further complaints.

At present I am paying my bills based on the SMS sent by their 121.

with regards,
alur sudhakar,
[protected]

Namaste Mr. Saxena,

This is to inform you that your concern listed on 18 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Mr. Saxena,

Further to our discussion dated 18 Mar. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

last update was on 20 march since then receiving only calls from air tell collection centers for due payments but on date am paying after deduction of over billing of new bill plan
request to take some action on this complaint

Namaste Mr. Saxena,

We would like to inform you that your concern listed 18 March 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

I was a loop customer, and was promised for a corporate plan 299 postpaid, however I received some other plan. A fraud has been done by employee mr. Amit Pathak +91 [protected]. My name, address, email have been entered incorrectly inspite of submitting valid proofs.

My airtel billing number - [protected]

Will airtel look into this ???