[Resolved]  Airtel — Wrong deduction in balance due to 2G unlimited plan

Address:

Pune, Maharashtra

Hi,
I am sharing my bad experience of the airtel 2G unlimited plan in Maharashtra. My airtel number is [protected].

I had enabled airtel 2G plan of Rs199 which offers unlimited 2G data for 30 days. This was done through online recharge on 22nd April. The plan was valid till 20th May. The fair usage data of 2GB ended on 12th May, after which the speed should have reduced but free data usage should have continued.
However, I could see that my balance had suddenly dropped from Rs90+ to Rs49. I kept browsing on the 2G plan to check whether my main balance was getting deducted due to 2G usage, and found that balance kept dropping. I finally stopped usage when my balance got reduced to Rs34.
That is despite an unlimited plan, my balance still got reduced by atleast 55Rs.
On talking with customer care, an executive told me that the plan of 199Rs had been cancelled on 27th March. He told me to go for a plan of Rs 149. When I insisted that the online recharge site of airtel has this plan, he transferred me to his senior who heard my complaint, took time to understand it and agreed that balance was wrongly deducted. He said that they will check the details and refund the appropriate amount back.
I'll be happy when this complaint gets resolved. However, I am still disappointed by this occurrence. My concerns here are:
a. How Airtel has not ensured that it sticks to the parameters of its plan and delivers as promised.
b. Why Airtel does not monitor for such incidents proactively? Does it hope to make its profits by cheating customers unless they are vigilant?
c. Customer care executives at lower level are unaware of Airtel plan details and are misinforming customers blatantly.

Incidents such as these have led me to consider switching to other service providers.

Regards,
Gokul Panigrahi