[Resolved]  Airtel's Customer Destructive Service — no trained person at vile parle east gallery to handle card payment request

visited your vileparle east gallary to understand why my earlier request to get payment from my card directly didnt activated. i was told my card provider bank declined request but nobody could tell me reason for declining . i was told to fill form again & this time i gave citibank card xerox as asked by them . today on 17th dec 2008 i recd a call from airtel asking me to pay money in spite i completed formality to pay thro credit card.today itself i visited same gallary at vileparle east market. i enquired again for reason but your staff at that gallary is highly incompetent & worst is they repeat what i say but offer no solution. the store mngr miss kajal is totally unfit for job . iwhen i didnt get convincing answer from miss sabina, she called her & she was worst .when i told them to cancel my fnumber, instead of pacifying me kajal was too fast to do that.if you haqve such untrained staff who is too fast to loose customer only god can save you.
i am sure if Mr. Sunil Mittal will know this incident he will take corrective measures to stop this .
i was always paying thro std instuction to pay thro card but after expiry when i recd new card i went to revalidate my instruction & did exactly what your staff asked me to do .where is my mistake? my payment record with all bank is clean & impressive .then i must know from you eactly what reason bank has given for declinig my request?
hope you will take corrective action & rep[ly to my mail. my email add is [protected]@hotmail.com & my mo no is [protected]
regards
sanjay karkare