[Resolved]  Amts — Grievances of Passengers against A.M. T.S. Bus Services:

Address:

Ahmedabad, Gujarat

I have to inform you that vide my letter dated 10th Jan., 2012 I have drawn attention of Manager, A.M.T.S./, Jamalpur, Ahmedabad regarding inconveniences faced by passengers towards A.M.T.S. bus services.

With great regret I have to inform you that Manager (A.M.T.S.) does not have courtesy to reply my genuine complaint letter nor he has till this date taken any appropriate action in the matter. Also I had sent copy of letter to Laldarwaja Depot through courier but they refused to take delivery of my letter informing that complaints are only entertained by Manager(A.M.T.S),Jamalpur. However,I am enclosing copy of my abovementioned letter for your ready reference and appropriate action in the matter.

Further I am also enclosing clipping from Gujarat Samachar newspaper which clearly states that buses are not stopping at Bus Stands inspite of buses being empty. In another clipping it clearly states that buses do not stop at Bus Stands and also route number of bus is not visible by the passengers, hence the passengers donot board the bus. This shows that if Chairman and Manager of A.M.T.S. are experiencing such hazards then what about the passengers?

In my above letter addressed to Manager(AMTS),I have clearly mentioned that routeNos.34/4.34/5,400,51, 151,82, 83,13/1 etc. buses are not halting at Roopali (SardarBaug) bus stand going from Laldarwaja towards Nehru Bridge.

Also I have to inform you that B.E.S.T. services in Mumbai is an example of good services. The B.E.S.T. buses stops at all Bus Stands and the conductor plays a vital role by seeing whether the passengers have boarded the bus or have alighted properly, then only the bus moves forward. Here in AMTS Bus services, the conductor has no role to play, he does not bother to see whether the passengers have boarded the bus or whether he has alighted the bus. It is moral duty of conductor to ring the bell once when a passenger is getting down at one particular bus stand and to see that all the passengers have boarded the bus from that particular bus stand and then he has to ring the bell twice so that the bus moves on. However, I do not think that such system can be implemented in AMTS bus services when the bus (though empty) do not stop at bus stands.


My letter is getting very lengthy, hence I conclude with a request that instructions should be given to all officers of AMTS who are holding high posts to look into the grievances of passengers and give smooth and good services to passengers and also if there is complaint from passengers, the complaint should be looked into and should be solved.

Looking forward that my genuine complaint will be taken seriously and appropriate action will be taken.

Thanking you,


Yours faithfully.


(F.H.Lakhani)
Lalitkunj No.2, B/H.Royal Flat, Khanpur,
AHMEDABAD