Ava Merchandising / Blackberry — AVA - HDFC Fraud

Sakthe Karthika

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

Hi,
I got a AVA merchandising catalouge with the HDFC credit card statement. Beleiving it to be genuine, since we got with HDFC, i have ordered 2 blackberry phone worth 26,980 on 25 Feb,2010. But still i have not received the product. When i call the AVA merchandising they are saying that the software is down and cant get the status. They are also not cancelling the order. But i was deducted 26,980 on the day 1 from the credit card. I contacted the HDFC customer care and they adviced me to pay the first month emi to avoid late payment fees and they will try to get the product or revert the money back and that emi can be adjusted with my other bills. I am contacting the HDFC customer care daily for nearly 1 month and they are telling their marketing team is working on this. But they still didnt give a valid response. I even have raised a complanit in HDFC grievences cell. They arWe ordered the product in AVA only because we got the product info through hdfc bank. Why the bank is supporting such fraud dealers? Its a benefit to the bank and the dealer and we customers are the ultimate losers. I am going to file a case against the HDCF bank for supporting such fraud activities

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Comments

AMIT ROY

from Bengaluru, Karnataka

AVA merchandising — DEFECTIVE SUPPLY

I ordered for one Kitchen Queen brand Toaster (Product Code 931) and was given Order Confirmation No.[protected]. The amount of Rs. 490 along with delivery charges was charged to my ABN Amro Credit Card. The product was delivered but I found that there was a manufacturing defect. The toaster did not function at all. I complained on 2nd July, 2008 and explained the fault. I was assured that the product would be replaced within 3 weeks.
I have got no response after that. Attempts to contact their call centre are in vain as they keep me on hold for endless minutes till I am forced to disconnect.

Need your help for a solution to this.

anupam sharma

from Jaipur, Rajasthan

AVA merchandising/Blackberry — Defective mobile phone

I had purchased a blackberry 8100 mobile phone through AVA Merchandising vide thier invoice AMC/41121`dated 14jun2009.

The subject handset was supplied and was defective the same was informed to the company representative telephonically on the 06 jul 2009 one Mr Noor attended the call and the company promised to get the set replaced within 14 days.After numerous complaints to AVA Merchandising the set was collected on 09 jul 2009 for replacement/ repairs and has not been returned to date.

The company representatives do not give a satisfactory reply nor do they provide any other telephone number on which query's can be posted / addressed.

Details of AVA Merchandising are as given below

Plot No - 319 Village & Post Office Bharthal Dwarka-II New Delhi

rajpall

from Hyderabad, Telangana

AVA merchandising/Blackberry — Delay in delivery

This is a complaint regarding delay in delivery of product ordered at AVA merchandise using the catalogue given by HDFC.

I placed an order for a Blackberry mobile on Mar 18 2010 using the HDFC credit card. Since then I'm disgusted with the response and services from AVA to say the least. The product was supposed to be delivered within 21 days but no one at AVA has any idea about the transaction but they were smart enough to charge me the first EMI on my card. This is preposterous and not only absolutely irresponsible but also immoral on their behalf.

I'm calling them 6 times a week but the persons answering the calls from AVA have different answers every single time and they keep deferring the date on which the product is supposed to be dispatched/delivered. When asked for a transaction ID to track the process they are clueless and we are left waiting for the product to reach us, also very uncertain about what is happening. The only thing we have is an Approval Code but this is of no use because this reference makes no sense to them and their answers are always inconsistent.

It is shameful that HDFC has authorised a merchandise like AVA whose services could not be any poorer. Also how HDFC has allowed them to charge the first EMI without me knowing anything about transaction status is questionable and reflects recklessness on HDFC's part. Already the first EMI has been charged on my statement dated 03/04/10, the due date of which is 23/04/10. So this means payment has been initiated but still nothing has been done regarding the validity of product delivery.

I was shocked to learn that I'm not the only person suffering from this indifference towards customers. Here is another person grieving why he placed his order using this catalogue - https://www.consumercomplaints.in/complaints/ava-merchandising-blackberry-chenna...⇄ . I'm sure there are several other people who have been duped into ordering this Blackberry in this method.

It looks like HDFC has no care whatsoever towards its reputation and therefore they think it is alright for them to ignore these things and continue to tie up with stupid merchandises like AVA. I hope something is done towards both the status of my order and delivery of the product. Otherwise this would be purely considered as fraud and HDFC - an accessory before the fact (despite whatever legal tripe HDFC might come up with to ignore or negate this).
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Another irritated customer