AVA Merchandising / Philips Combo Home Theater And Dvd Player — Not received since 18.04.2010

Address:

Gurgaon, Haryana

M/s AVA MERCHANDISING,
GURGAON

Dear Sir,
K/A Mr.SOURABH BANERJEE

Sub: Cancellation of my order No.IC 25240

I had booked the following order your Gurgaon office on 18.04.2010 against my ICICI Credit Card and the following amount was debited in my account on 18.04.2010:

At the time of booking your officer have confirmed the material will be supplied with in 25 working days from the date of booking.

a) Wrist watch Rs. 990/-
b) Combo Home Theater with DVD (PHILIPS) Rs.5,990/-
(Order No. IC 25240)
c) Packing and forwarding charges for wrist watch Rs. 200/-
d) Packing and forwarding charges for combo Rs. 300/-

Within 15 days I had received the Wrist watch through courier at my home address. But still on date I have not received the “PHILIPS Combo Home Theater with DVD ” on so many reminders to your office and when ever every time I asked to talk any seniors, but no one has to be contacted on Toll number[protected]:

When I have booked the material even not dispatched from office till date when the undersigned hardened money transferred to your account.

a) 01.05.2010 with Mr.Arun
b) 03.05.2010 with Ms. Deepika
c) 10.05.2010 with Mr.Gaurav
d) 12.05.2010 with Ms.Mansi
e) 17.05.2010 with Mr.Gaurav
f) 25.06.2010 with Mr.Arun
g) 14.07.2010 with Ms. Sarla
h) 26.07.2010 with against with Ms.Deepika

As on call the individual has asked the stock is to be arriving within week’s time and we will dispatch as the earliest as soon possible.

On 14.07.2010 Ms.Sarla has pick up the call and she CONFIRMED that the combo is on stock and will be dispatch positively on 25.07.2010 and will be get the material within week. Today I have called to check the status of combo by Ms Deepika has now confirmed that still there is “NO STOCK”.

Now it is too much time has linger on by your office, hence you are advised to kindly CANCELL my order and REFUND the money against combo Rs.5990 + Rs.300 = Rs.6,200/- at the earliest,

Thanking you,


Narinder Bura
Jaiprakash Associates Limited.
Sector -128, H - Block,
NOIDA - 201304 - (U.P)
Ph[protected]D),[protected] / 2470800 Extn.3610,
Fax No.[protected] / 4609496.