[Resolved]  Airtel - Landline — availability of customer care

Company claiming to pioneering in communication industry has the least care to receive customer complaints. I have a airtel landline[protected] since 2002- 03. Until recently, the company was accepting customer complaints regarding services failure on 42112345, however now I understand that this facility is now available only for corporate users and residential landline users are advised to call 121.

I have an Aircel mobile number , and when called from that connection, the call is directed to Aircel customer care, who are unable to take a complaint on Airtel landline. I am at the end of my wits to understand how the company (Airtel) who is boasting a INNOVATION FUND can think that a customer will search for people with active Airtel connections to make a complaint for a landline which is not active. If only my airtel landline was working, I would not have the need to complaint..

I am writing into this with a hope to get help. I would also like this matter be taken up for arbitration through TRAI , please help.