[Resolved]  Axis Bank ATM Complaint — Wrong deduction entry

Address:

Mumbai Suburban, Maharashtra

Dear Sir,

1. There is a wrong entry which is carried out in my S/B acct no.XXXXXXXX8542 of SBI from an Axis Bank ATM with details as under:-

ATM - Axis Bank Ltd. ( ATM ID no- SPCN2304)
Gandhi Nagar
Bandra East
MUMBAI-400051
Time - Between 1730hrs -1735 hrs
Txn No(Record No) - 1251
Complaint- At approx[protected] hrs I with my son tried to withdraw Rs 10,000/- from Axis Bank ATM at the above address the transaction did not take place for a long time (3-4 minute). After a little while the ATM came with a message as "Transaction TIME OUT". No printout or the amount( Rs 10,000/-) I punched came out of ATM. Since nothing was taking place for almost 3-4 minutes, I cleared the entire screen by pressing Cancel & Clear button. I went to a near by SBI ATM and withdrew Rs 10,000/- After about 5 minutes I got two messages on my mobile phone of Rs 10,000/- & Rs 10,000/- being withdrawn from my S/B acct. The Axis Bank ATM entry is incorrect & I never got any amount or any printout for this transaction.

You are requested to take up a case with Axis Bank for corrective action & credit my Rs 10,000/- back to my SBI S/B acct. ATM Video footage can also be checked for the above facts.

2. May I request you to take up the case with Axis Bank on time for investigating this matter earliest. It is for your information that there was another customer with Axis Card Debit card ( txn Entry No-1255) & he did not have any problem while operating but, my SBI Debit card was not processed once again at for entry No 1256 from the same ATM with message as TXN declined code-072. It may also be endorsed as complaint against the RBI guidelines for not honoring other banks ATM.

Best Regards,

Lt Col Avinash Rayarikar
Conact No- +91-[protected]