Axis Bank — credit card statements sending through unknown couriers

on the request of the agent, I have agreed to take axis bank credit card. dec'08 I have started using this card. For that month I have not received card statement and I based on my transactions made a payment. Today ie., 19th Jan' 09 I made a enquiry with this bank call center, surprisingly I have got an answar that they are sending credit card statements through a unknown courier, which I have not received till time last month as well as this month statement.
Call center gentleman informed that you can make a complaint regarding this, in this complaint mail. because of this non receipt of statement bank has levied a charges of rs.2384/- which is unnecessary payment to me. If the bank people are careful in sending the statement in time it will not happen. I am a good customer of Icici and Hsbc bank credit cards. I have never face this type of problem with these two banks. I am going to cancel this bank card.