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[Resolved]  Axis Bank — RE : Housing Loan

I am attaching extract from my email written to them for which I am still waiting for their reply.

Dear Gaurav,

I am meticulously shocked to see the functioning of reputed bank like Axis bank. Still I have not received any further communication from your end.After reminding no of times on the issue still there is no action been taken, so how would be I am assure on future services.

In view of all this bitter experience, now I do not wish to continue for any service with your bank.

Requested to handover all the documents been submitted at time of processing of home loan along with refund of the processing money. I am also initiating to close my newly opened NRE & NRO account with Axis bank.

Best Regards
Umesh Puthran
Reliance Asset Management (Mauritius) Ltd.

OUR VISION : "To be a globally respected wealth creator with an emphasis on customer care and a culture of good corporate governance"
----- Forwarded by Umesh Puthran/RMF/RelianceADA on 07/12/2009 08:28 AM -----
Umesh Puthran/RMF/RelianceADA
07/04/2009 09:22 PM
To
Gaurav.[protected]@axisbank.com
cc
hina babaria <[protected]@yahoo.com>, [protected]@gmail.com, mumbai.[protected]@axissales.in, [protected]@axissales.in, dp.[protected]@axisbank.com, shishir.[protected]@axisbank.com, p.[protected]@axisbank.com, rajendra.[protected]@axisbank.com
Subject
Fw: Your housing loan proposal with us





Dear Gaurav,

I hope you remember me.

Each time I visited you at 1st Floor Janmabhoomi Marg, Fort, Mumbai-400 001 (Probably 3 times) to take back my papers & cheque, you convinced me by saying that within two days you will release my housing loan sanction letter.

When we last met on 18th of June 2009 to collect my documents back along with my cheque, you & one of your colleague (I actually wanted to meet Mr. Sudhir/Sandeep More/Mane your Head but you made me to meet one of your colleague) convinced me again by saying "you will release my sanction letter within two days after receipt of my latest HSBC statements till date". I asked you to confirm the same in writing & you sent me the below mentioned mail on 20th, this also done after my visit only.

On 23rd I scanned & sent my HSBC statements to you from Mauritius, but for my utter surprise till now I haven't got the sanction letter nor any reply from your end, but my A/c. in HDFC got debited.

Kindly revert back on the same ASAP.
Best Regards
Umesh Puthran
Reliance Asset Management (Mauritius) Ltd.

OUR VISION : "To be a globally respected wealth creator with an emphasis on customer care and a culture of good corporate governance"

----- Forwarded by Umesh Puthran/RMF/RelianceADA on 07/04/2009 08:38 PM -----
Umesh Puthran/RMF/RIL
Sent by: Umesh Puthran/RMF/RelianceADA
06/23/2009 05:17 PM
To
Gaurav.[protected]@axisbank.com
cc
hina babaria <[protected]@yahoo.com>
Subject
Re: Your housing loan proposal with us





Dear Gaurav,

As required by you please find attached Hsbc a/c statements from 1st of May to till date.



Kindly elaborate on "subject to clear legal and technical reports".


Best Regards
Umesh Puthran
Reliance Asset Management (Mauritius) Ltd.

OUR VISION : "To be a globally respected wealth creator with an emphasis on customer care and a culture of good corporate governance"


Gaurav.[protected]@axisbank.com
06/20/2009 01:24 PM
To
umesh.[protected]@relianceada.com
cc

Subject
Your housing loan proposal with us






Dear Mr.Umesh

Your housing Loan proposal has been inprincipally considered for Rs.39 lacs, based on your financial papers subject to clear legal and technical reports.

Regards

Gaurav Duseja
Deputy Manager
RAC-Mumbai
66110158
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  2 CommentsShareTweet

Comments

myself dr devendra dhopte an axis bank housing loan holder, changed my address. my new address is as follows; dr. devendra T.Dhopte. c/o . RM-65, Matoshree bunglow, 1st flour, sudamanagar, Dombivali ( east ) .421202.
My sanction letter no.AXIS/10/HL/23455 DT 01.06.2010 vide which I had been sanction loan of Rs.2503787. As per various verbal communication I was assured that I will be disbursed loan on or before 21.06.2010. I was satisfied with the credit delivery system of the bank. But I came to a sudden shock when various queries were raised on 19.06.2010 on flimsy ground such as approval of property, legal issues, spelling difference in name for which ID was submitted to be supported by affadavit and inspite of submitted affadavit dealing person, Udayan, was not satisfied and forced some corrections to delay disbursement and these modes were effected in piecemeal which all were pre sanction aspect and I was very much harassed while I Called the seller of the house to effect registered sale deed in anticipation of disbursement. It came to a sudden shock today that Mr. Udayan dictated on telephone that he will not disburse loan without 36 post dated cheques. I requested him not to delay the case as 24 post dated cheques and pre emi cheque alongwith full value cheque (undated) already submitted and there is no rationale to delay disbursement any further as application included submission of 12/24/36 cheques and so the sanction letter. I also requested him to submit balance 12 cheques within a span of 3-4 days but he obstinately refused to pay heed to my request. Sir, I would request you to advise the staff to be practical and all pre sanction aspects should be seen before conveying sanction. I had committed to vendor in anticipation of disbursement and my reputation is at stake and help me to issue disbursement cheques, failing which I will be forced to take refuge of some forum like banking ombudsman.
Mahesh Kumar Rustagi
M [protected],[protected]
email id : [protected]@yahoo.co.in

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