[Resolved]  Axis Bank — Loss due to irresponsible bank employees

Date: 11/04/2009

Dear Sir,
I opened a saving A/c. at Axis Bank Ltd., branch Civil Lines A/c. no. [protected] Name: Jitendra kumar Dhiran, in February 2009, later on 05/04/2009 I have watched my profile through internet banking & was surprised to see that all of my personal details are incorrect, but I responded positively & submitted an application regarding the details of mistake made by Bank & requested to correct them on 11th April 2009, Enclosing Xerox of my Mobile Bill & PAN Card.

The mistakes were as followed.

Sr. No. Particulars As per Profile Actual (correct)
1 Mobile No [protected] [protected]
2. PAN ------- AREPD5475B
3. Date Of Birth 01/07/1980 16/07/1980

I have the receipt copy of the said application with bank stamp. Later acting bona fide I registered for online funds transfer facility, (I am working as an accounts Manager in a company so I am unable to do banking in the office hours) but was unable use it I couldn’t register for net secure just because my personal details with the bank are incorrect (for which I have submitted all documents twice). The net secure was forcefully imposed by Axis bank on consumers, no other bank have done so. I have sustained huge loss because of this. Further on 17th August 2009 I resubmitted an application regarding the same along with the Xerox of my Mobile Bill & PAN Card (I have the receipt copy of the same) but still no action is been taken. The employees of the bank are very irresponsible that they even do not answer in proper way & language.

I request you to take some action that no customer should be treated by bank in this manner.

Thanking You,

Yours truly,
Jitendra Kumar Dhiran
423, Empress Mill Society,
Shree Nagar, Nagpur
[protected]
[protected]