[Resolved] Axis Bank Credit Card — Wrong transaction statement received | |
I Anshuman Sharma residing at A.E-780, Salt lake City, (Sector-1), Kolkata-700064, was using Axis Bank credit card bearing number [protected] since March 2007. My statement generation date is 26th of every month and on 27th February 2008 I had received a SMS from the Bank stating that I have used the service worth Rs 7947.28 during last bill period, however I was astonished to find that I had not used the card that month at all. As far as card's security is concerned, card was always with me and I had neither give my card to anybody nor disclosed its details to anyone.I immediatedly contacted the chargeble custome Care of Axis Bank and they said me that they are sending dispute form and I had to fill up the wrong transactions and dispatch it to there Head office in Mumbai, I did that. Then I again contacted the bank's customer care to confirm that I have sent the Dispute form, they said me that from their concerned department they will contact me, however their was no revert from their end. I had aslo e-mailed their customer care regarding the issue as soon as I received the Statement, but to no avail Two days back they have sent one of their collection agent to collect the amount.I told him about the issue and said, ask your bank's representative to directly contact me. Please look into the matter and kindly help me with the stringent issue as bank is not doing anything. Thanking You, Yours faithfully Anshuman Sharma [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Dear Consumers,
My name is Muthuswamy Ravikumar. I am working in Spheris Indial Pvt Ltd as an Medical Transcriptionist. My salary is getting credited in Axis Bank. Usually, during the salary date, I will be out of station. To meet that situation, I have enrolled myself for telebanking service of Axis Bank. For that service, I am paying around 200 rupees. But, now a days, they are not sending SMS properly. When I inquired about that with those office, they are not at all ready to hear me out. They simply told they are sending SMS properly are there will be a problem in your cellphone, that is what the reply I got from those people. I do not know how to tackle this issue. I badly need this service, but they are providing it properly. So if anyone of you have any idea about this please contact me. My Phone number[protected].
My name is Muthuswamy Ravikumar. I am working in Spheris Indial Pvt Ltd as an Medical Transcriptionist. My salary is getting credited in Axis Bank. Usually, during the salary date, I will be out of station. To meet that situation, I have enrolled myself for telebanking service of Axis Bank. For that service, I am paying around 200 rupees. But, now a days, they are not sending SMS properly. When I inquired about that with those office, they are not at all ready to hear me out. They simply told they are sending SMS properly are there will be a problem in your cellphone, that is what the reply I got from those people. I do not know how to tackle this issue. I badly need this service, but they are providing it properly. So if anyone of you have any idea about this please contact me. My Phone number[protected].
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thank you.
Yours,
MUTHUSWAMY RAVIKUMAR.