[Resolved]  Axis Bank Limited — Cheque Bouncing Charges : Personal Loan Account -PPR[protected]Once Again)

Address:

Delhi

Myself Deepak Kumar (DOB - 08/01/1981, Loan – Rs. 1 Lac, EMI – Rs.
3516 per month) has taken personal loan from Axis Bank during Jan 2012
and given duly filled ECS form along with blank cheques to the
satisfaction of your bank.

First EMI is debited to my SBI Bank Account on Feb 7, 2012… but the
next one is not debited to my account and hence I have to give cash
payment to your collection boy… I was surprised to see that “Cheque
Bouncing Charges” amounting Rs. 552 is debited to my account without
giving any intimation to me. It is worth to note here that I was
having sufficient balance in my SBI account for the clearance of the
EMI.

Annoying to that… I have contacted to your Delhi Loan Office
(Telephone No.[protected], one of your executive who has attended
my call has clarified that as SBI has rejected ECS request that’s why
only Axis Bank levied this charges… then I have to visit to your delhi
personal loan branch and get the same waived off.

Again the same thing happen, my third EMI is again not even hitting to
my bank... and bank has debited "Bouncing Charges Rs. 552" to my
account. I have already made cash payment to your collection boy on
April 24 and April 27, 2012... vide payment slip no. 382745 and 382746
amounting Rs. 3500 and Rs. 16 respectively..

I am having few questions from Axis Bank:

1. Why you guys have not intimated/contacted me at the time of
rejection of ECS request by SBI? … Now-a-days wherever a single Rupee
is debited to credit card/ bank account, banks tends to intimate to
customers.. for the purpose of making customer aware… for the sake of
transparency…

2. Where I am at fault?... I have given dually filled ECS form
along with blank cheques at the time of loan application… and based on
that only my loan get sanctioned. This problem is not from my end…

At last, I would request you guys to reverse cheque bouncing charged
to my account immediately and make arrangement for debit of EMI by way
of ECS to my account on due course.

The loan statement along with SBI Bank Statement is enclosed for your
information.

Rgds,

Deepak Kumar
+91 [protected]