Axis Bank — MISUSE Of Personal Documents

Address:

Maharashtra

I am a AXIS Bank existing customer.I applied for Personal Loan from same bank by calling at the call center. The same day a executive called me and send a executive to collect my documents.I was given no updates whatsover about my status.. i kept on calling a executive .. one day he finally said my application has been rejected coz my CIBIL was n/a, OK agreed.. but the next moment he said my application is been forwarded to HDB Finance Company.I was shocked to hear that.. that without my permission how come Bank do this? After few days HDB Contacted me and a executive came for PD. When i saw my file and asked him he said a consultancy has filed yours application.

This executives work for commission with other consultancies, but in this process all my self attached copies are moving from place to place without my permission.Is the Bank responsible if my documents are misused for any reasons ?I did complained to AXIS Bank but the response was very poor.Please find the reference of Complaint as below.



Dear Customer,

Greetings from Axis Bank Linmited.

This is with reference to your request received via SR no. 399831.

We regret to inform you that, we are unable to process your request. We request you to visit the nearest Axis Loan Center and get in touch with the Sales Department.

Assuring you of our best services.

Customer Service
Axis Bank Limited.

In case of any queries, please contact us on[protected],[protected],[protected] OR email us at '[protected]@axisbank.com'.

For any loan account statement requests, you can also visit 'www.axisbank.com' -> Products ->Loans -> Online request for Loan A/C Statement.

Please do not modify subject line while replying to this email.








[protected]----Original Message[protected][protected]
From:[protected]@gmail.com[[protected]@gmail.com]
Sent:9/4/2012 12:27:09 PM
To:
Subject:WebQuery {Others} {[protected]@gmail.com}



Query received from the website for - Others.
Please contact the customer.
Axis Bank - Log a Query Form
* Marked Fields are Mandatory
Axis Bank - Grievance Redressal - First level Form
Typpe of Query:Others
Product Name:
Query Related to:
Sub Query Related to:
Exisiting Cust:Yes
Customer ID:[protected]
Customer Name:
Account Number:
Email ID:[protected]@gmail.com
Landline Number:
Office Number:
Residence Number:
Mobile Number:911-[protected]
City/State:
Branch:
Comments:I have applied for personal loan(3Lakh Rupees) via the call
center about 20 days back,the very same day a executive came to collect
my documents, i asked for the application no.he gave the receipt of
form filled (No-[protected])and gave a executive no- Ashish -
[protected]. After repeat daily calls to this guy, i was told one day
that my application is rejected coz my cibil is N/A.I was shocked when
he told me that my application is forwaded to HDB Finance Serv and now
HDB Finance Serv is considering my application. The first thing i would
like to know is how can a bank forward my documents to other bank
without my permission.If any of my documents are misused Is the Bank
responsible for it. Secondly after holding a saving account in Axis
Bank(Salary is credited into same account - Monthly Salary 33,400) and
Holding a Axis Credit Card from 4 months ,my In-House bank rejected my
plea and some other bank is considering.