Axis Bank Platinum Credit Card — Interest and Late payment charge wrongly debited and not explaining all clause of credit card Application.
Attached herewith letter received from you on 21.08.2010, i am sorry to inform you that the outstanding is manily due to wrong interest and lare payment charges debited by you the matter is already discuss with your representative many times and already requested to cacelled the card.
As you are aware that i am frequently using this card and making timley payment for each of the statement generated by you (except for bill generated on 01.02.10) and due to oversight it was not paid on 09.03.2010 (Due date 22.02.2010).
I received the bill (dated 01.03.10) for Rs.41133.13 i discuss the matter with your representative he inform me to pay Rs.19002/- (against the bill generated for Rs.41133.13 - Rs.20000 paid on 22.02.2010 - reversal of few charges) and the same of paid on 23.03.2010 (by net banking)
When I received the bill (dated 01.04.10) Rs.22150/- including interest and late payment, i immediately contacted your representative and they informed that interest/charges not reverse at their end and i have to pay the charges so i paid the Rs.19444/- (Excl. Interest and Late payment) and informed that to cancelled the my card.
Till that date you are charging interest and late payment fees.
I M SORRY TO INFORM YOU THAT YOU ARE NOT ABLE RETAINING GOOD CUSTOMER.
WHILE APPLICATION OF FORM YOUR REPRESENTATIVE NOT INFORMING ANYTHING ABOUT THE CLAUSE 31 AS MENTIONED IN YOUR LETTER. I HAD ALREADY PAID ALL MY DUE RELATING TO PURCHASE ETC.
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