[Resolved]  Axis Bank — Undesired amount deducted

Address:

Ahmedabad, Gujarat

To, Date ;[protected] Axix Bank Maninagar, Ahmedabad, Gujarat. Subject : Debited Amount from My Salary Account No : [protected] Dear Sir, I would like to inform you there is undesired amount 1188 Rs deducted from my account without any intimation by letter or Call. When I enquire I come to know this amount deducted for AXIX bank credit card due. But I would like to ask your bank if your bank deducting any amount from our account they should ask us or intimate to us. How your bank deducting money from our account? Is your bank haven’t any responsibility of our money??? Actually I don’t know any due in your credit card since I didnt buy any thing from last May-2013. So, I enquire in customer care credit card department they told me there is card renewal fee only 100 Rs and its I did not pay because I didn’t have any credit card statement and I am sleep in mind I didn’t purchase any thing so no bill and I did not check my e-mail. From you customer department they told me we have send soft copy but that mail come in my spam box so, I didn’t check. Now, with interest and other charges amount become 1188/- Rs. I have salary account in favor of SAFEX ELECTROMECH PVT LTD since last 3 years and still now I have paid all amount in credit card whenever I spend you can check past history. Axix bank representative was come our office and insist us to use your credit card service. So I take your credit card on that time they inform us it free of cost no any annual charges or Hidden Fees. If your annual charges 1188 Rs then Axix Bank should write in your registration form and Credit card sales executive should inform us on during sell us. I am very unsatisfied with AXIX BANK service and didn’t expect such services. now, onward I will not keep any amount in my account. This is not question of small amount but is security of money????? Is our money safe in your bank???? If you understand the customer value then revert back my money and continue with your credit card. I have no any intension to cheat your bank. I hope you understand value of customer and business and do in my favor. We have also offer from KOTAK MAHINDRA BANK and HDFC BANK with prompt and easy service. Its near to our office and provide better option and services. I recommended to our account department transfer all salary account to another bank within 2 month. Ultimately its loss of AXIX BANK we have more than 75 no of salary account. This kind of hidden charges will be lose existing customers and loss of business!!!. Current competition and inflation scenario this kind of banking service will loose your customers and create negative image in customer mind. Waiting for your revert and feedback. Regards, Paras Suthar. Name : Suthar Paras Yashwantbhai Account No: : [protected] Credit card No : [protected] M : [protected]/[protected]