Bag It Today — Incomplete Order & Commitment Failure

Address:

Bareilly, Uttar Pradesh

Dear Sir,

This is to inform you that one of your executive called me for the order which includes:

1 Sony Ericsson C903 Mobile Phone
5 Packs of Anaira's Diamond wt. 0.10 carat
Diamonds Certificate
1 MTV Sunglasses

The total cost of the order was Rs. 15699

I agreed to buy with all inclusion so I agreed to executive for the same & my call was transfered to payment system through phone inputing credit card details. After payment executive told me that I will get my order within 12-15 working days. I placed this order near 30-31 Oct 2010. I got sms finally on 12 November for order processed. I received it on 20 November 2010. It only include diamonds 1 Sony Ericsson C903 Mobile Phone & 5 Pack of diamonds. No certificate & MTV sunglasses were included in the pack and also the Bill for mobile to claim warranty.

I complained about the same next day and it was told to me by executive that this order does not include MTV sunglasses. I was shocked, but I pressurized the executive for the same so he promised me to verify me after call recording trace-out. The executive called me 4-5 days later confirming me that sir you were right it includes MTV sunglasses & reason behind it is that the sunglasses was not in stock & we processed rest of the order to avoid delay in order. We will be sending you your pending item within 15-20 working days.

I waited for 30 days & complaint again for Certificate & MTV sunglasses with generated ids:

717273
717049

Again waited & recalled 5 timed till today, same reply "I am forwarding your complaint on urgent basis & get back to you in 7 days etc... finally no response till date.

One more issue arises that Mobile Phone C903 giving less backup so I went to service center for replacement of battery they denied due to improper invoice for the same. Please issue me proper Invoice with mobile details so that I can claim warranty & please hurry up otherwise warranty period for battery will pass out.

I am giving all details about my order below:

Order No. : 0GA10038600
Booking ID :[protected]
Order Value : Rs. 15699

Delivery Address:

Hemant Kumar
C-96, Ekta Nagar, Bareilly - 243122 (U.P.)

Order Includes:

1 Sony Ericsson C903 Mobile Phone
5 Packs of Anaira's Diamond wt. 0.10 carat
Diamonds Certificate
1 MTV Sunglasses

Items Not Received:

Diamonds Certificate
1 MTV Sunglasses
Mobile Genuine Invoice for Warranty

Complaints IDs till date:

742805
735473
717273
717049

I want resolution on urgent basis. Please don't ignore this time.
Hoping for a favorable response.

Thanks
Hemant Kumar