[Resolved]  BagItToday / Spice Mobile Qt44 — wrong assistance in case of refund

Address:

Gurgaon, Haryana

Dear sir,


Regarding I have purchased a spice Mobile qt44 order no -[protected] ,but under 1 month there is problem began on new handset i shown to service center of spice they asked me to send it spice company for 1 month,i talked to bagittoday, after conformation from their side i sent this cell to bagittoday,but their ware house, they not accept it , their they refused to except it ,when i called their customer care they told DTDC not provide open delivery so we can not accept it, i called dtdc and asked then they said we only know that they refused to accept, i ask bagittoday customer care and mail them may times to [protected]@bagittoday.com,but they said again sent it through any other courier,i asked then who will pay for that all cost of both courier they said they can only refund 100 rs. while my first courier of 135 rs. if i again sent then who will wear charges

their one thing important that i asked bagittoday just before of courier that which courier i use to send parcel they said that you can sent via any courier and we will refund up to 150 rs. and after sending and their refuse they changed their language.

i told their seniors that i will register a case against you then they answer for what you a will case i said then refund courier money they said no and disconnect my call.
please sir help me and tell how to register a case against them for their fraud.i make approx 200 rs call but still no solution no response on mail also after their first mail,

now this 1098 rs cell cost me[protected]rs and also a defective cell.


thanks

Prateek shrivastava
p.[protected]@gmail.com