[Resolved]  Bajaj Allianz Life Insurance Co Ltd/pol.no.30983585 Under New Unitgain Plus -sp — Non-receipt of maturity cheque (maturity on 21/11/11)

Address:

Mumbai Suburban, Maharashtra

I, Mrs. Yamini S Gawankar, Policyholder have submitted maturity
discharge form alongwith Original Policy document (pol.no.[protected],
pan card xerox, ECS form and cancelled cheque at SakiVihar Rd,
Powai, Mumbai Branch Office of Bajaj Allianz on 26/11/2011. The person at the said
branch office took 3 hours to only accept the documents. I have
written complaint on 26/11/2011 in the complaint register also. The
maturity amt is to be transferred in my Account within 11 working
days, as it was not transferred I have contacted the Head Office
at Pune on 21/12/2011. The complaint no.is 14714893. On 23/12/2011,
it is informed by their customer care centre that my maturity cheque was delivered to
SakiVihar Office, Powai on 14/12/2011. Therefore, I once again
visited at Saki Vihar, Powai Office on 24/12/2011. But the Branch
Manager, Mr Abhay Daas informed me that they don't have my cheque at
their office. Again I have waited there for 2 hours. But atlast no
solutions found. I have given my contact no. and address to Mr Daas
so that when the cheque is found he will inform me accordingly. Butre
since no reply from him again I have contacted twice to Mr Daas on
26/12/2011 (Monday). But he said that the problem is with courier and
still I have no reply from him. I have sent email on 26/12/11 at [protected]@bajajallianz.co.in regarding the same. I have once again contacted customer care centre on 27/12/11 and once again they have give
me complain no.14821239.

In view of the above, as one month is over after the date of maturity (maturity was on 26/11/2011) why shouldn't I claim for delayed payment charges and mental harrasement charges from such a reputed Bajaj Allianz Life Insurance Company Ltd.

Kindly help me in this matter earliest. My e-mail is [protected]@gmail.com

Yamini S Gawankar
Contact No.[protected]