Bajaj Electronics — Defect in the product during warranty / maintenance contract period; Product has not been delivered even though I have paid for it

Address:

Mumbai City, Maharashtra

I got new Bajaj electronics table fan from this dealer. It was not even a 35 days and fan started giving problems. Actually when I went to buy a fan I observed that he packed and gave me the fan that
was there for display. Yaa I have questioned him there itself why he was not giving me the packed once. Then he told it was not the used once I was ok and I got it home. Then after a month or so it
started giving problems. The fan was even tagged as a defective piece. I went to dealer to exchange it he kept the fan and told me to come after 2 - 3 days to exchange it. But it is almost 25 days I still
didn’t get my fan replaced. I don’t understand why the replacement process is taking this much time. I keep on contacting him he always has one answer let me talk to distributor and then I will let you
know but he never contacts me. I have to contact him again and again for that. I don’t understand whether he want it to replace the fan or not. And if really the replacement process takes so much time
then why didn’t he tell me that time itself. I am not happy with the Bajaj electrical customer care support. There support regarding this complaint was not at all helpful.