[Resolved]  Bajaj Finance Limited — Wrong EMI Deductions and false loan amount

Address:

Pune, Maharashtra

I purchased Samsung LED TV with model no - 40EH5000 on 29/05/2012 from Reliance digital retail LTD, Phoenix Market City located at Viman Nagar, Nagar Road, Pune, MH-411014. The cost of the TV was Rs.51900/- . I paid Rs.19996/- as downpayment and the amount financed was Rs.31904/- from BAJAJ FINSERV LENDING(BAJAJ FINANCE LTD). At the time of purchase of TV I was told there will be a tenure of 18 months each EMI of Rs.1773/- so it would be Rs.1773*18 months= Rs.31914/-. Now I want to elaborate the blunder caused by these guys. Firstly they deducted Rs.1773 for first three months which started from 5/7/2012 till 5/9/2012 which was very fine and should have been continued. Now it is were the actual problem starts. They suddenly started deducting Rs.2279/- instead of my actual EMI amount Rs.1773/- from my account without even notifying me. And all this happened from 5/11/2012 to 5/9/2013. When I contacted VAIBHAV(can be reached on [protected]) who is BFL employee and is the one responsible for all my problems, told me that they have rebooked it for i dont know what purpose and the new amount would be Rs.2279/- from now onwards. I requested him that this is very high amount for my budget and i was not informed about it earlier. He convinced me that it will not happen again and he will revert the EMI back to Rs.1773/-. So i waited for the next month and again the same thing was repeated. Finally i went to meet him to rectify the problem. This time he said its not his mistake and it was the mistake of the HeadOffice located at ShivajiNagar and i should meet them. So i went to the main office and told them about my problem. But no one of them was accepting it and were reluctant. They told your TV was rebooked and the new EMI of Rs.2279/- is applicable. They did not say me why it was rebooked instead handed me with the statement of account which even i knew. The same thing repeated for nearly three months. I again went to meet VAIBHAV and this time he gave me another senior guys no. saying that he could resolve it. His name is MAYANK([protected]). When i called him to my surprise he started shouting at VAIBHAV saying that why he gave his number to customers instead of resolving my issue. After sometime MAYANK told me to call ATUL([protected]) who is another employee and would definetly solve my problem. Atul ended up saying that its VAIBHAV's fault. Again the same thing happened for months. Now the total new EMI's deducted was Rs.2279/- for 11 months. So the figure is Rs.2279*11 months = Rs.25069/- and the earlier EMI's Rs.1773*3 months = Rs.5319/- plus Rs.56.18 (I dont know for what it was deducted). So the final amount i paid is 25069+5319+56.18= Rs.30444.18. Now my next EMI due date is on 5/10/2013 which will be again Rs.2279/-. So accordingly i will have to pay Rs.31904(financed amount)-Rs.30444.18(paid amount)=Rs.1459.82/- but my next EMI amount deducted will be Rs.2279/- . So if i pay my next EMI i will have a loss of Rs.819.[protected].82=819.18). I have 2 more EMI to be paid although in this EMI my actual amount will be done. In the portal it shows my last EMI date as 5/12/2013. So finally the total loss incurred by me will be 2279+2279+819.18= Rs.5377.18/-. I will not pay my next EMI because i dont want to run behind these guys for refunding the amount. So now i dont have any other option left and i am forced to keep my account nil. I hope atleast after this thing they will call me. If i suffer any bounce charges caused by BFL or either by bank, BFL people will only have to refund it. And also if my record with CIBIL reflects negative remark i strongly hold BFL guys responsible for it and they should do every possible thing to correct it. I have done everything to rectify the error from my side but they haven't cared a bit for their customers. I actually feel pity on them. The worst thing is the product details are entered wrong. I have purchased Samsung LED but they have entered Sony LED TV that too of higher price. All my details are entered wrong. I have taken only one loan but it shows two loan accounts. It shows one is active and one is inactive. Inspite of meeting them and writing to them so many times it still shows the same thing. Its so unacceptable that these guys keep doing. Now i have attached all my statement of account with bold color reflecting the transaction to BFL. I have also attached my bill along with relevant documents. I hope the forum will look into this matter and resolve it ASAP. According to them I have to pay Rs.2279 for 14 months which would be 2279*14= Rs.31906 but they are not considering my earlier EMI's worth 1773 for 3 months. Which would be Rs.5319/-. I am reachable on [protected]. Regards, Shamshir Shaikh