[Resolved]  Bajaj Finserv — Fraud/Forgery/Cheating by BAJAJ FINSERV

Address:

Mumbai City, Maharashtra

Fraud/Forg ery/Cheati ng by BAJAJ FINSERV

Concerned Officials, Authorities

Loan No : 4050CD00472738

Context : I bought a LED TV of value INR 51900 from M/s Shri Jagdish Electronic Pvt Ltd, R-City Mall, Ghatkopar, Mumbai on 4th Feb, 2013. I opted this under 0% Interest Consumer Durables Finance being offered by BAJAJ FINSERV Lending.This complaint is related to Forgery/Fraud/Cheating/Falsification committed thereof by Bajaj FinServ in the same matter.

Background : I was asked to fill the application form, submit all documentation and also give 10 Post Dated Cheques. I enquired for an ECS (online trasfer) facility to which I was replied that since my account is in Citibank, there is no ECS facility for citibank customers. Hence I would be needed to give 10 PDCs. I was informed that if my file/loan application gets approved, the EMI will start from 3rd Mar, 2013 onwards.

Sequence of Events :
1. 6th Feb : I submitted duly filed in form along with all the documents (Residence Proof, ID Proof, Police NOC, PAN Card Copy, Credit Card Copy) and 10 PDCs as required for Mar'13 - Dec'13 period.
2. 10th Feb : I was informed that 6 of the cheques need to be re-issued as they had some issues with regards to signatures extending on white space.
3. 14th Feb : I re-issued 6 cheques as needed this time for period from Apr'13 - Jan'14. The replaced cheques were returned to me
4. 26th Feb : I visited Shri Jagdish Store to enquire about application status. I was informed by Bajaj FinServ Representative that the application has been submitted recently and will get to know later
5. 4th Mar : I enquired about the status and was informed that file was in processing
6. 4th Apr : Again on my enquiry I was informed that there was issues and I may be needed to re-issue checks
7. 7th May : I received Welcome Letter over mail
8. 3rd Jun : An amount of 5090 was deducted via ECS.
9. 3rd Jul : An amount of 5090 was deducted via ECS

Issues :

1. I was misled and misinformed earlier that ECS is not available and that is why I opted for PDCs and this caused lot of delays, inconvenience and harassment
2. I never approved or signed for ECS. When I checked the documentation on-line, I was shocked to find that Bajaj FinServ has forged my signatures on ECS form. This is a blatant violation and case of cheating, forgery and fraud by such a reputable Conglomerate of India. Such criminal act is totally unacceptable
3. On checking of GRO (Grievance Redressal Officer) details on website, there is no such information available. This is clear violation of RBI guidelines and policies.
4. All my cheques are still with the company.
5. I am concerned that Bajaj FinServ and its executives, may withdraw and dupe me using this unfair practice.