[Resolved]  Bata India — defective shoes

Hi,

I had purchase a Bata Formal Shoes just before the rain for Rs 1499. Within 3 months the sole of the shoes split off form the base of the soes. The shoe was purchased from Andheri West S.V.Road (opp to shoppers stop) outlet. When I went there to show the sole the outlet manager was more than willing to give the soes for sole replacement and he did that. But now i doub the quality of shoes Bata is manufacturing because after the replacement of the sole for the shoes the sole has come out in 10 days time. Is this the way the customers are treated in India. Our consumer court is not so strong because for this we can sue them for a huge sum.

Hope this is heard and something is done against it.

Dear Customer Care

I have purchased a party shoe ( product code : 851 6969 ) from Bata Shoe Store located at Faridabad, a priced Rs 1099.95( one thousand ninety nine and ninty five paise only ) on dated 25 march 2011 and come to Saudi Arebia on dated 21 april 2011 for job and start using it since 21 april till now. within 10 days I found the shoe defective we are not able to wear this shoes and purchase new shoe again
Now I am in saudi arabia what can I do. we can not come to India for replacing shoe
But this is not way to produce bad quality product. everybody trust your product and I also trusted your product
also cannot abuse to you because this is my India product
Yours
Y.S.CHAUHAN
Factory Manager
Saudi National Lamps & Electricals
Mobil +[protected]
chauhan.[protected]@sanlec.com

Sir,
I had purchased a shoe from M/S Bata India Ltd. 48, Arabinda Mukherjee Rd Naihati 24-Pgns (N) West Bengal on 17/07/2014 but the shoe is defective kindly replace the defective shoe as it is within the warranty period.
Yours faithfully,
Tapas Bhattacharya.
Ph no. [protected].
CST No.- [protected]
TIN No.- [protected]
Cash Memo No. 17-07-14/1/0013
Shoe code: F[protected] MOCCA ZERO[protected]

I am a 70 year old retired Army Officer. About a year & a half back I bought a pair of black leather Hush Puppy sandals from a mall in Banglore. These sandals have been sparingly used, mostly indoors.Never have they been rough used. The sole & the top look almost new. However, the ridge through which the sole is stiched to the uppers has broken & the sole has separated. It is obviously a manufacturing defect & no way can it be repaired. I wrote to Hush Puppies about this & they have advised me to contact Bata India.I would request you to take action as your reputed Company sees appropriate.

yours sincerely,
Brig D Lahiri (retd)

I have purchased one pair of shoes name: Boardwalk, model no. F[protected], invoice no. 21 -07 -14/1/0095 from BATA Shop at Grand Hotel Arcade, Kolkata, 15/1 J.N. Road, Kolkata- 700013, phone:[protected] on[protected] at the price of Rs. 4299/-. The defect was found within a month and it was duly reported to the above mentioned BATA shop. They had endorsed this on the cash memo on the same date i.e.[protected], which was well within guarantee period. I have the association with BATA since my childhood and everytime coming to BATA shop is a pleasure to me. I would like to request you to replace the defective shoes at the earliest. BIBHU CHAKRABARTI.

Dear Sir

My name is Amit Kumar. Recently I have purchased a pair of shoe in Delhi from Bata Showroom.
Its pasting has been coming our of left feet.
Please suggest what has to be done now?

regards
amit
[protected]

i purchased a pair of shoes from bata store situated in pavilion mall ludhiana. the sole of the shoes got cracked with in 15 days of purchase. company refused to change the same. company gives two month warranty of crack sole of shoes as mention in the bill.

I had purchased a pair of shoes " Hush Puppies" from Bata store in DLF Place Mall at Saket, New Delhi in December 2014. Just after two months, the laces gave away then I purchased another laces . In April, sole of one of the shoe cracked, I had to spent another 100 bucks for repair. Now, the street shoemaker has told me that the cracked sole is beyond repair.

I was so sure about the quality of Bata shoe that I didn't bothered to retain the Cash Memo.But by linking my mobile no. [protected] with your store at address mentioned above, you may easily verify the facts.

Of course, I am bothered about loss of .approx. Rs.3300/- spent on purchase of defective shoes. But the thing which is really causing me pain is that one can not rely upon such a great brand name "BATA" anymore.

Yours sincerely
Ramesh Gupta
[protected]

I purchased sports shoes from Bata showroom at Bata Shoe Store, Phoenix mall Bareilly on 24 Dec 14. The lace holes in the shoes are elongated and torn resulting in improper lacing. It's been barely 5 months since purchase. I registered the complaint with Bata on 13 May 15 vide Query Reference number: 4024771 and 403795. Further, the details asked from Bata Customer Care were:
1. The Article Number[protected]
2. Item not shown to any Bata store
3. Date of Purchase- 24 Dec 2014 18:28:37 Hrs
4. Credit/debit card statement indicating the Date of purchase- The Debit Card linked to Account XXXXXXXX0779 was used for transaction of INR 1, 800.00 Info.VPS*BATA INDIA on[protected]:28:37. The transaction number is VPS/BATA INDIA /[protected]/0 from ICICI bank debit card. The copy of bank statement reflecting purchase from Bata is attached.
5. Full address / contact no. of the store from where the purchase was made.- Bata ShoeStore, Phoenix Mall, Pilibhit Bypass, Ujjwal Phase - 1, Mahanagar Colony, Bareilly, Uttar Pradesh 243006.
Till date no suitable reply has been sought from Bata end.