[Resolved]  ACT Fibernet — New Connection

Address:

Hyderabad, Andhra Pradesh

Hi,

My Name Santosh I have booked a new connection with Beam Cable on August 30 and the Agent Had collected the amount to set-up the connection within a week and after that I called up Customer Service and this agent tells me that my Connection Setup Date Commitment is on October 15th and I tried calling several times spoke to several Supervisors they just keep telling Sorry and Their Concern Department will be calling and the best part is i Never get a call.

1. Lava Kumar Spoke to me on the Phone for New Connection on August 30th and Within 30 minutes of the call another Agent Jagdishwar Turns to my Place and collects money for the new connection and gives me a receipt stating you will be getting a call and service will be set-up within week or so.

2. Ahlya Lady From Customer Care Told me that my Service Commitment Date is on October 15th and Transfers the call to Supervisor Raj this guy gives me a new Story that there is no Box near my place and tells me to wait till Oct 15th. but the Agent Who collected the amount never told me any details that they have to set-up new box while collecting the Money up-front. (Great Service).

3. Oct 15th I call up to Customer Service this Agent Tells me all together new Story Sir i see That your account has a complaint stating that I have requested to move my connection to first floor or to some new address. now i speak to another supervisor Srinivas tells me you will get a call from the concern department regarding the new connection and when it will be fixed.

4. Oct 16 I called up to customer stating i have not received a call from your complaints team regarding my new connection and this lady tells me, Sir I see your account and it shows that you have been given a commitment for new service on November 4th? I Never Knew they keep changing the Service set-up dates and best word comes out is Sorry.....Sorry .......Sorry ..........???

5. I speak to another Supervisor he says you will get a call from our back-end team regarding the service set-up date.........How many Times ........I Guess their Back Team is Sleeping all the time........

To Pay and Get Service From a Company Like Beam Cable You Need to Go through All this Pain ...................Something Called Customer Satisfaction.......In Beam Cable's Terms....... Probably.

Santosh----Ph No--[protected]
Defence Colony
Sainikpuri, Sec-Bad--94