[Resolved]  Bharti Airtel 3G — Misleading information, bill overcharged

bharty airtel — high charges of plan

hello sir,
i buy black berry connection from airtel, he give me plan of rs.290/ then after 2day he change my plan of 450/ say unlimited/.but in april may he charge me very heavy bill of rs14000/, itold complaint no of time why this excess bill, again in may june again send me bill of rs9000/this is a bill of internet plan, i am again and againtold on 121 to cancelled this black berry, also talk on 121 or noddle officer 5 time, but they are cheated the customer, now he is cut my connection, i am user of this no last 15 year,
but this co cheated the innocent people, please take serious action againt airtel co. my mobile no is [protected]
with regard
darshan mahajan

Airtel — Faulty billing and misleading promises

I am a user of the broadband services of Airtel. Since last many months Airtel is sending me inflated bills which gets corrected only after extensive follow-up. So much so that i decided not to pay the bill anyomre and it ws only after assurances from its 'Noida Office' that paid my last bill after spefic asuureance regarding proper bill in the next cycle. But it was not to happen and i am again in the recipet of a over charged bill depicting some fictional balance payments. Enough is enough.
I hope that concerned authorities will take notice and intervene and relieve me of this agony.
My email ID is chakravarty.[protected]@gmail.com
Thanks.

dear concerned,

I would like to have direct answers for the following questions and hope that this will be my last e-mail to Airtel.

Kindly DO NOT ask your representative/s to call me anymore, I am sick and tired of these calls.
I would like to have these explanations in written. And if something doesn't make sense I will call up your customer service.

1. How many days of 3G service has been used by me on my number [protected] after getting the 750rupees plan activated on 7th November 2011?

2. For how many days I have been charged for the above mentioned plan against the number of days the services been used?

3. The SMS received on activation of services I had received had said "rs 750, 5gb free, after 6.03315gb 100% free" Do you think it means that I will be billed for anything other than 750 rupees if I use more than 6.03GB of internet service? In absence of any communication from Airtel I was shocked to see the bill and only after chasing and demanding explanations since 9th of December I got a clear answer of 22nd of December. So Is it a failure on customer's part of from Airtel side? Is it my fault for a failure in communications from Airtel's side? (kindly answer all questions)

4. When Did AIrtel had sent SMS / e-mail or personally called me up informing me that my 5Gb limit was up and now I will be charged till limit will reach 6.03GB and and after that it will be free of charge?

5. On which date Airtel had sent me communication informing that the 3G limit is over and under the new plan charged usage I will not be getting 3G services till end of the month or start of next billing cycle as showed in your bill?

6. I have been told by Airtel various representatives that there is some internal limit imposed for internet usage for 4000 or 5000 rupees, was that communicated by SMS or e-mail to me?
(Even those representatives are not clear that limit is for 4000 or 5000 rupees.)

7. Any communique from Airtel to explain that from 5GB to 6.03Gb will be charged? The above mentioned SMS only states that if I will use more than 6.03Gb then I don't have to pay anything other than 750rupees.
I had received a mail from Swati representing the Appellate Authority on 22nd of December 2011 in which she had clarified that the charges from 5Gb to 6.03Gbwill be levied. At the time of activation I have not received any communication from Airtel distingushing the same and only because if that I have been asking to reverse the unconfirmed/unexplained charges.

8.As per your mail below I have been given a discount of 17, 328.90, you mentioned the word "Given", I am sure under the 750plan a customer is entitled to that amount, please clarify if its not the fact.

9. Please confirm the appropriate authority address (both postal and e-mail id) who may we sent a legal notice if we decide to go in a court of law against these misinformation.

I would be thankful for immediate response for above mentioned.

Regards,
S Thakur

Dear members, I came across a useful link in case your query is not resolved by company, which in most cases doesn't.
You can get free legal aid and for a minor fee they will process your petition as well.

Http:/Legalservices.Co.In

Regards

Dear Rakesh,

Maybe you also want to put comment on these links to say that my complaint has been closed (without resolution)

http://legalservices.co.in/forum/?action=goto&index=1#topic/Misleading-infor...⇄
http://www.consumercomplaints.in/complaints/bharti-airtel-3g-south-delhi-delhi-c...⇄
http://www.grahakseva.com/complaints/37152/mileading-information-by-airtel-on-ac...⇄

Regards,

Dear Rakesh,

Dear rakesh,

have you been briefed by airtel and your superiors to forcefully close customer's complaints?

DID you read the above message or not? I think you've no other choice to write these kind of messages, DID you get the impression after reading the above message to justify your notification to say that the complaint has been resolved?

if that is the case then I feel sorry you that you can't understand the issue or maybe you do understand how the wrong information sent by airtel resulted in increase of billed amount to cheat its clients but can't do anything as per your job description.

Disgusted with airtel at the way they want their employees to resolve genuine complaints in such an unprofessional manner.

By the way DID you mention whom a customer should send the legal notice to? I had asked for full postal as well as e-mail address for the concerned in point number 9.

There is an office of the ombudsman at vasantkunj, new Delhi, should a client approach them regarding unsolved and legal complaints?

will be most thankful if you could answer.

Another thing, please confirm your superiors, the way you have chosen not to answer my questions and not disclosing the information seeked about my usage is in itself against the law, please check with your legal advisor that this instance can be a recorded fact in a court of law.

Looking forward to a more revealing reply from bharti airtel

After Several Reminders I have not received 1 direct reply, you and your colleagues are trying to delay this matter. I had asked simply please guide me to which Authority I should contact with regarding the legal petition, but all I am getting in revert is the mail saying all charges are correct...If that the case Why You guys at Airtel are not sharing the requested information? From the 9 Points I asked, NOT even a singly one has been replied to. Maybe you want to reply them here?

And Hey Happy New Year!!!

By the way, could you please help me to connect with Mr Mukesh Bhavnani, I believe he is the Bharti Group Company Secretary & Corporate Legal Director. Also for Jyoti Pawar who is a Director Legal and Regulatory of Bharti Airtel Limited. Kindly share their contact information like e-mail id, contact number and postal address.

Regards,
S. Thakur

Dear Rakesh,

After Several Reminders I have not received 1 direct reply, you and your colleagues are trying to delay this matter. I had asked simply please duide me to which Authority I should contact with egarding the legal petition, but all I am getting in revert is the mail saying all charges are correct...If thast the case Why You guys at Airtel are not sharing the requested information? From the 9 Points I asked, NOT even a singly one has been replied to. Maybe you want to reply them here?

And Hey Happy New Year!!!

By the way, could you please help me to connect with Mr Mukesh Bhavnani, I believe he is the Bharti Group Company Secretary & Corporate Legal Director. Also for Jyoti Pawar who is a Director Legal and Regulatory of Bharti Airtel Limited. Kindly share their contact information like e-mail id, contact number and postal address.

Regards,
S. Thakur

Dear Rakesh, see my latest e-mail below


[protected] Forwarded message[protected]
From: S Thakur <[protected]@gmail.com>
Date: Wed, Feb 1, 2012 at 2:04 PM
Subject: Re: FWD: REGARDING YOUR AIRTEL PHONE NUMBER [protected] [|BAL|Qrc[protected]|] REMINDER 11 REQUEST NUMBER IS 41474951
To: appellate.[protected]@in.airtel.com, nodalofficer.[protected]@in.airtel.com, appellate.[protected]@airtel.in, [protected]@in.airtel.com, Nodalofficer.[protected]@airtel.in, sunil.[protected]@bharti.com, care.[protected]@airtel.in, [protected]@in.airtel.com, [protected]@airtel.in
Cc: S Thakur <[protected]@gmail.com>


Dear Airtel Representatives,
I have been following this with you people since December 27th 2011. Thats more than 840hours or 35days. Why are you people not giving me the requested information? How can such competent people who are so sensitive to customer problems can shy away from their responsibility? I understand that Airtel and its representatives do not want to accept their own faults and failures in processes, none o[censored]s want to do that. But just by denying me the information you people are delaying the inevitable. As told you via mail and on phone (even after specifically requesting NOT TO CALL I keep getting calls from Airtel various departments) this matter is due in court and I need specific information as asked below in 9 points(same questions being asked since 27Dec2011) .
On top of that you people had deactivated the outgoing on that number as well, even after the due date is far far away? I wonder whether this will make another fine legal point against Airtel processes for deliberate customer harassment!
Last mail I sent was on 12th or 13th of January 2012. And even though I got acknowledgement from all of you I did not get any reply/information which is sought. (COPIES OF ACKNOWLEDGMENTS IN TRAILING MAILS)
On a national holiday that's 26th of January 2012 a gentleman named Shekhar, who identified himself as the Appellate Authority Floor Manager, had called up and spoken with us. He was trying to give VERBAL information and explanations for which we are not at all interested as told you guys many number of times. Please revert to the requested information via EMAIL ONLY. Shekhar first insisted on giving verbal replies but later when he couldn't, he assured my husband that Airtel will revert soon.
But even after my last mail which was 20 DAYS AGO, we are still waiting for a reply. He also stated that the answer will be in some standard format which will not be comprehensible. I wonder does that mean Airtel does not want to give answers to simple questions for my cell number?
Whatever happens to information asked from bharti Airtel time and again regarding concerned legal department contact info?
And what happen to contact info for Mr Mukesh Bhavnani (Bharti Group Company Secretary & Corporate Legal Director) and for Jyoti Pawar (Director Legal and Regulatory of Bharti Airtel Limited.)
Kindly share their contact information like e-mail id, contact number and postal address.
Here are the points I requested to have the specific information for to be answered below each point. I would highly appreciate if anyone of you could still answer.
1. How many days of 3G service has been used by me on my number [protected] after getting the 750rupees plan activated on 7th November 2011? (1 day, 2 days 7 days or whatever please be specific)
2. For how many days I have been charged for the above mentioned plan against the number of days the services been used? (1 day, 2 days 7 days or whatever please be specific)
3. The SMS received on activation of services I had received had said "rs 750, 5gb free, after 6.03315gb 100% free" Do you think it means that I will be billed for anything other than 750 rupees if I use more than 6.03GB of internet
service? In absence of any communication from Airtel I was shocked to see the bill and only after chasing and demanding explanations since 9th of December I got a clear answer of 22nd of December. So Is it a failure on customer's part of from Airtel side? Is it my fault for a failure in communications from Airtel's side? (kindly answer all questions)
4. When Did AIrtel had sent SMS / e-mail or personally called me up informing me that my 5Gb limit was up and now I will be charged till limit will reach 6.03GB and and after that it will be free of charge?
5. On which date Airtel had sent me communication informing that the 3G limit is over and under the new plan charged usage I will not be getting 3G services till end of the month or start of next billing cycle as showed in your bill?
6. I have been told by Airtel various representatives that there is some internal limit imposed for internet usage for 4000 or 5000 rupees, was that communicated by SMS or e-mail to me?
(Even those representatives are not clear that limit is for 4000 or 5000 rupees.)
7. Any communique from Airtel to explain that from 5GB to 6.03Gb will be charged? The above mentioned SMS only states that if I will use more than 6.03Gb then I don't have to pay anything other than 750rupees.
I had received a mail from Swati representing the Appellate Authority on 22nd of December 2011 in which she had clarified that the charges from 5Gb to 6.03Gbwill be levied. At the time of activation I have not received any
communication from Airtel distingushing the same and only because of that I have been asking to reverse the unconfirmed/unexplained charges.
Answer from Swati Mishra Appellate Office Bharti Airtel Limited : Hence, we regret the infeasibility to process any reversal for the same.
8.As per your mail I have been given a discount of 17, 328.90, you mentioned the word "Given", I am sure under the 200MB 3G GPRS Free and 750 5GB free plan, a customer is entitled to that amount, please clarify if its not the fact. You have yourself mentioned that in bill and in your mail the amount against the free data.
9. Please confirm the appropriate authority address (both postal and e-mail id) whom may we sent a legal notice if we decide to go in a court of law against these misinformation.
Thank you all for you time and help.
Thanks & Regards,
S. Thaku