Airtel Complaints & Reviews

sir

i am adappa ekabote my cell no is [protected] i have sent massage for portability due to higher call rate offer and a call came from airtel and they have said the will provide low call rate offer to my number on 15/11/2011 and i have given 2 time complaint to the airtel customer care and copliant refrence no is CBNRA[protected] STILL THE OFFER NOT ACTIVATED please do the need full

yours faithfully
adappa ekabote
Dist gadag

I am having a very very humiliating and frustrating experience with the helpdesk guys taking calls in Airtel broadband department called "Retention".
I requested him for half an hour to accept my "Disconnection Request" but he did not logged it and trying to convince me.

Now I have sent them email to close my connection. Airtel/ Alcatel was not able to close my request # 7914150 for past 3-4 days. Alcatel providing pathetic services and coming with repaired modem every time. The modem works either for couple of hours or for a day or two and then goes faulty. Three modems have been replaced and nothing has been done, my broad band is still down.

The another pathetic part of the services is Airtel says that they don't take care of modem. They accept calls for modems but don't take ownership. They transfer calls to Alcatel. Alcatel Guys are not able to resolve my issue and coming every time with repaired and faulty modem.

It is to apprise you tha fact that the standard of customer services of airtel broadband has degraded to such an extent which is evident from the case enumerated below:

I have applied for broadband connection on 28th september 2011. I had closed the existing connection of tata photon plus in anticipation of getting connection within 4 days as committed by the agent of Airtel after filling the form with application cost. Since 1st October 2011 till date I have not been provided connection inspite of registering complain every alternate day. I had made atleast 20 calls but no
solution was made available to me even after assuring me to provide
the same by each day evening. Even i talked to senior executives and higher designation person also of airtel
3 times and they made assurance to provide me the connection within 3
working days but so many working days had passed no connection has been given to me.
I had arranged the contanct no. of Sh. Surendra Kalra (Mob.
[protected]) by myself who looks after the connection of airtel
broadband in Indirapuram Ghaziabad area. He assured me the connection
within a day. Inspite of reminding him 2 times in early November the connection
was not installed.
I had also sent an email on 4th November, 2011 to airtel but nothing moved.
To my surprise I got a call today from airtel that my 2 bills of broadband connection has been generated and i need to pay the bill.

With deep pain I am apprising you that i have really faced lot of
frustration while dealing with airtel staff and it is pathetic to note that customer service is now least priority of airtel.


My contact No. [protected]
Name: Ravindra Singh,
Address: I-3091, Gaur Green City, Indirapuram, Ghaziabad.

Dear Sir,

My Ph no is [protected], i have ported (MNP) my no from TATA Docomo, at the time of porting in Airtel Customer Care Executives has promised me that my tariff will be A-A 30ps/min, night 10ps/min and other 60ps/min and 200 local/national SMS free.
Its was working fine all the way till yesterday, yesterday suddenly my tariff got changed to all Calls to 60ps and and all SMS 60ps, when i call up customer care the response was very unsatisfactory and pathetic finally they block my no calling to customer care.

I request please take serious action of this issue and punish the concerned authorities for such. And Airtel please take serious actions on your executives for committing fake details to customer to cell your product avoiding bad impression on Airtel in the market.

Kindly concern team contact me and solve my issue ASAP.

Thank you.
Prakash
[protected]

I am a subscriber of Airtel Prepaid and also using Blackberry Personal mail Plan 399 through Airtel on my Blackberry 9780 (Bold-3). The said plan provides its customer free browsing and mailing on Blackberry handsets. My grievance is that since i am already using the above mentioned plan wherein i am paying Rs. 399/- monthly for browsing & mailing, in spite of this, every time when i browse through my handset, i receive a message that some amount has been deducted from my main balance.

I report this complaint to my network's customer care executive on November 19th at 121 and received a reply that since my problem is related to Blackberry service, therefore, i have to lodge my complaint on Blackberry Helpline number which is 7070 & [protected]. So i made a call on the given number, i.e. [protected] and came back the reply that my this particular problem can only be solved by Airtel Customer Care on 121.

I again on November 29th & November 30th lodged my same complaint before customer care department of my network and also before Blackberry Helpline number, i.e. [protected] and again got the same reply from both ends, as every time i had been redirected by both of them to call on 121 & [protected]. It appears that none of the department willing to solve my problem and deduction of my amount is still continue for no reasons. I was treated like a ping-pong by my service provider and i fail to understand why those departments and their officials shifting their burden on one another but my problem of deduction of amount from my main balance is still the same.

I, therefore, would like to file my complaint before Consumer Complaints as this unprofessional and irresponsible attitude from Customer Care Department caused mental pain and agony to me. I request your good self to please take appropriate and necessary action against my complaint.

Thank You.
Nishant Jain
Mobile: [protected]

NO COVERAGE IN HEART OF AHMEDABAD CITY ( GROUND FLOOR , VASTRAPUR AREA ) ALL SALES OFFICERS HAVE COMMITED FOR GUARANTEEED COVERAGE AT THE TIME OF TAKING ADVANCE . THEN ADVISED THAT THEY WILL PUT REPEATER TO SOLVE PROBLEM
BY PUTTING REPEATER . THEN THEY PROMISED THAT THEY PUT ADDITIONAL TOWER . NOTHING HAD DONE BY AIRTEL .

Dear Sir

This is the example of most pathetic service & cheating of company after taking advance rental from customer .

since july 2011 we are behind bharti airtel mobile team after paying advance rental for 20 nos . we feels that this is Bharti Airtel's company policy that never respond advance rental customers . no one neither manager, nodel desk or appelaid desk .only collection department is active .

We are tired following airtel team . Till date we are having 7out of 20 cards with zero second usage . Height of airtel stopped all our services even after their fault & sales person not ready to provide contact information of seniour person.




Following notice in our mails never make difference to them :

Mailed to manager sales Mr. Manan Goswamy as final reminder on 21/11/2011 but till date no response

Dear Sir

This is the example of most pathetic service & cheating of your after taking advance rental from customer .

since july 2011 we are behind you after paying you advance . we feels that this is your company policy that never respond advance rental customers . no one neither yourself , nodel desk or applaid desk .only collection department is active .

KINDLY CONSIDER THIS AS LAST REMINDER BEFORE WE GO TO ANY LEGAL ACTION.

Before we go further we are also giving 2 options as solution.

1 ) Solve network problem & give 1 year unconditional contract renewal from solution date with all committed services at the time of selling new connections .

or

2 ) refund unconditional entire amount as we are complaining from connection active ( day 1 ) as your executive had sold connections after technically surveyed . till this time we have 7 cards unopened with 0 second incoming and out going usage due to poor network.

Your no reply within 24 hours will be considered as this is intenssional fraud & cheating from your side and all communications of your pathetic service till date will be sent everywhere.

We also request you to not to give any excuse like your phone not picked / out of coverage ( sms me if no response or contact my manager mr. mansuri[protected] as we believe in result only and you are aware of address and option contact nos . ( if not then you can collect optional nos and address from your collection team - fastest and only active team of airtel ) . As you are aware that only on your words we had taken service .

Expecting positive response from your side . Hoping for solution this time.

Regards ,

Naman Reshamwala

NEVER EVER GO FOR AIRTEL SERVICES . KYU KI ISS SE SERVISE LENE KE LIYE HAR EK FRIEND ZAROORI HOTA HAI .

I am Praful Kumar, my customerid is [protected], few days ago I changed my channel pack and after that I am not able to record any program. I called on 12150 and registered my complained also send a mail to [protected]@in.airtel.com on 29 th November 2011.

Today, 30th November 2011, I got three to four calls from Airtel but no one solved my problem they only forwarded me from one person to another person. After that I again called customer support on 12150 but the (Sorry for the abusive language but I am really frustrated with that person's behavior) because didn't try to listing me.

Few days ago I was registered a complaint against bad picture quality (also send a mail with attached snapshot taken from subscribed channel) and you people closed that trac with out resolving it. when I register 2-3 times then your engineer visited and resolved.

Why you people are not taking action when someone is registering complain, every time we need to register our complain so many times with Airtel.

this is one more way to cheat the existing customer - (may not be new for Airtel peoples--)..

The story: I have activated South Economy Sports pack for an Year by paying 2580/- on 12 May, 2011 (my cust ID:[protected]) must be valid up to 12 May 2012 PLUS 45 days free) after this my acount has 15+ rupes.

Today I just called to Airtel CC for new DTH HD connection at Bangalroe and sayed i am already existing customer .. provided my CID then they said my account is in negative balance... SHOCKED and opend my online account surprised to see the account in suspended state...
called to Airtell CC again asked why it was in suspended ...
...... they are soo creazy to say that ...
they already recorded the activation and deactivation of a GANES pack for 44+ rupes.
i asked, who asked this Games pack, did i send any email or online request..
---- they responded :: they dont know at all any thing.. the transactions are been recorded and we can not help you out in this.. soo sorry.. they added.

i am in confusin that - which one i need to think now - new connectiong or existing connection...
i am decided not to thing of old connecting and never goes to Airtel DTH.. will thing alternative.


thanks
Hari
[protected]

Sir,
I am an airtel suscriber. My no. is [protected].I am using airtel gprs service for almost two year.In those period I never complain regarding the speed of the gprs . But on last month I put a complain here regarding the speed of gprs and they sort it out.But now again from last two days I found the speed got very poor.It take almost 10min to open a site.I think they are doing this intentionally.Please sort the problem as early as possible otherwise I have to use mobile portability.My location is Lalganesh, Guwahati-34

from
Tarak nath dey
[protected]

Hello,
I have a complaint against Airtel connection. I am pasting the e-mail that I had sent to them in october 2011, which describes the problems I faced. Besides this, someone called yesterday and again today from Airtel customer care today at around 4.10PM from the no. [protected] and urged that I should pay the outstanding bill of some Rs 3000 and also added that I have been delaying for the past 3 months. I told the customer care person ( a lady) that I e-mailed to the different complaining authorities about my bill problem and that we should not waste both our time on this. I also told that we are sorting out the issues and that I will pay tomorrow.She then got furious, rude and behaved indecently and connected me to her senior saying that her time is also valuable. I already had a talk with that particular person (a male voice, few days back) who knew my problem and talked properly. But when I asked who that lady was, and that she was rude and doesnot know how to talk to customer, he just snapped the phone. When I tired to call back that no., it was deliberately dicconnected.

Please go through the main problem in the following e-mail copy.


From: RUPJYOTI TALUKDAR <[protected]@yahoo.com>
To: "nodalofficer.[protected]@airtel.in" <nodalofficer.[protected]@airtel.in>; "[protected]@in.airtel.com" <[protected]@in.airtel.com>; "appellate.[protected]@airtel.in" <appellate.[protected]@airtel.in>
Sent: Sunday, October 30, 2011 1:42 AM
Subject: Airtel connection [protected]


To whom it may concern:


I would like to bring to your attention that I was using an airtel mobile with no. [protected] in Guwahati, and have discontinued its use for over 2 months now. However, I am still getting e-bills. Please note the following points in regard to my complaints.



1. I also had a Blackberry connection, which I discontinued earlier this year through your customer care personnel. However, the Blackberry charges are still levied on my Airtel bills.



2. I shifted to Hyderabad and have been now using airtel phone no. [protected]. As per advice of the customer care personnel, I e-mailed at [protected]@airtel.in (see below) requesting discontinuation of my previous no. after paying all dues (Rs. 8526, even though I was not using it for quite sometime prior to that) on 5th September 2011. In spite of this, I am still getting e-bills.



3. After getting the first bill after discontinuation, I called up your customer care personnel whom I could get after several attempts. He told that the system was down and that I should call after 2 hrs. This 'system down' thing happened for at least 4 times.



4. Later on, when I could get hold of another customer care personnel after about 1 week, he gave me a number and told that number is for problems related to connections in Assam.



5. When I called that particular number, it turned out that it was a Maharastra number and that customer care personnel did not even know in which state Guwahati was located (which I found very unusual and ridiculous). Finally she gave a supposedly Guwahati/Assam number. I tried many time but again could not get through.



After that I gave up out of frustration. I am a doctor and have a very busy schedule. Therefore, I cannot keep on going through his grilling experience time and again.



Therefore, I would like to request you to kindly look into this matter as a priority and make sure that my connection are discontinued and no further bills as sent.

Thanks,



Rupjyoti.



Dr. Rupjyoti Talukdar,


Consultant, Pancreatology and Gastroenterology

(Fellowship, Mayo Clinic, Rochester, USA)

Asian Institute of Gastroenterlogy,

Hyderabad, India.


Ph.: [protected]

Website: www.rupjyoti.com

Alt. e-mail: [protected]@gmail.com

On 18.11.2011 I had recharged Rs. 200/- for my Airtel Mobile No. [protected] (Bangalore Connection) from Jodhpur (Rajasthan) and received a message as "RECHARGE SUCCESSFUL on 18.111.2011 at 02.23 PM. Talktime Rs. 1.00 MRP Rs. 200.00. Trans ID[protected]."

It is a matter of great surprise that the Airtel Mobile authorities credited the entire amount of Rs.200/ for using 3G Internet in place of giving talktime of Rs. 200/-. This is a clear cheating from the Airtel side.

Moreover while complaining this matter to Airtel on their consumer care No. 121 an automatic voice message were available that "recharge Rs. 200/- ...... and get 500 mb internet free ......

It is therefore, requested to please instruct the Airtel authorities for immediate credit of talktime for Rs. 200/- to avoid any legal complications.

Meenu Maria Joseph, Bangalore
Mobile No. [protected]
email. [protected]@rediffmail.com

I JUST CALLED A LANDLINE NUMBER OF MTNL FOR 40 SECS THE BALANCE CUT FOR THAT PERIOD OF TIME AND I WAS CONVINCED WITH THAT SUDDENLY WITHOUT DOING ANYTHING MY BALANCE OF RS 5.43 SUDDENLY DISAPPEARED THIS SHOWS ITS AN OPEN ROBBERY FROM AIRTEL WHICH IS A WELL KNOWN BRAND I REALLY FEEL SHAME TO TAKE ANY SERVICE FROM AIRTEL AS IT SPOIL MY MOOD PLEASE LOOK INTO IT OTHERWISE I CAN A MAKE A BIG ISSUE OUT OF IT THANKS.

Dear Sir,

SUB : COMPLAINT AGAINST YOUR EMPLOYEE
FOR USING ABUSING LANGUAGE
( MOBILE PHONE NO: [protected] )

I am one of your very old unfortunate customer
( [protected] a 15 years old connection ) got a
very bad experience with your employee.

Today ( 29=11=2011 ) at 11.19 am I got a phone
call from [protected] and she has mentioned
that I can get a Sim-Card which is absolutely
free and amount to be paid against usages only
and I agree for that and after some time your
representative came to my office for collection of
documents and he narrated that I need to go for
some minimum fixed amount plan to take the
connection. Since this was not as per discussion
I decline to take the connection and your person
went back.

After that I got a phone Call from [protected]
at 1.53 P.M questioning in very rude manner why I
refuse to take the Sim-Card. When I narrated the
whole thing he and also one of his colleague
started abusing me in most filthy language with
taking my Sister, Wife & Mother and I was shocked
with such behaviour and when I mentioned that
I will lodge complaint against them, immediately
they disconnected the phone

I believe that you must have got conversation
recorded, which I would request you to investigate.

Now, I am lodging an official complaint against
the caller ( he claimed Airtel Employee ) for your
immediate action failing which I have to take the
help of the law of the land.

Please do the needful,

Regards,

Ujjwal Kumar Das
Vice President
Patton International Ltd
3C, Camac Street
Kolkata - 700 016
Mobile : +[protected], [protected]

Residence :
4/2K/110, HO CHI MIN SARANI
SARSUNA SATELLITE TOWNSHIP
KOLKATA - 700 061

Hi To whom so ever concerned,

I am vani kalal and i have been using the number"[protected]" for more than 2 yrs when was in NCR. Now i have shifted out of delhi and wanna close this number. Had called to customer care to get the procedure to disconnect the number and i was given haryana customer care number to get in touch. Have called more than twice for 3 days continously to the Haryana customer care but call would get disconected. i have visit the Airtel outlet and i didn't get any solution from them.

I Have been charged unnecessarily amount around 700 Rs as monthly rent for which i was not liable as i had not used the number in the last couple of months. If same continues i will have to take serious action as i am not getting any support from airtel service and hencforth i will not be paying any bill charged for the number "[protected]".

It's my humble request to look into the issue.

Thanks,
Vani Kalal

i am saranga satapathy(kamata,koraput) and i have been using airtel Internet services on my mobile phone for the past 3 years.last 10 days me & my friends are not getting Internet,but network are OK,when we visit other airtel tower then internet network are there available ,we are complain to supervisor & S.e, but despite of complaining again and again no useful action is taken against the complaint and every time i get assurance for a resolution but nothing has changed . i am frustrated with the kind of service airtel is providing.if someone can suggest me a strict action against them please contact me at [protected].
i have checked Internet s my friend's mobile and he also same problem in last 10 days.
if i don't get any resolution sooner than i would have no option other than switching my network provider.

the airtel tower is on tarabhatta,dist-koraput(odisha)

Hi
Last month i took 2 postpaid airtel connections with CUG plan ,
there after one week they barred my out going with out any intimation that they did't receive documents !
again i submitted another set of documents to there executive , after one one day again they barred because
of missing sfs or some kind of declaration in a 10 -15 days of time they barred 5 times outgoing calls .
now they are suspended my number saying that they did't receive any deposit !!

here i just want to take some legal action through consumer forum , can any one help me on how to move further .

Thanks in advance .

Katta Vijay

My Self Stuti Shah. M using Airtel number +91 [protected] from last 2.5 years. Right now I am in Newzealand and they are cancelled my number on the basis of Documents submission. But when i went to Airtel Relationship centr,Trimurti Bus Stand Rd Panchmahal,opp Jain Society,Godhra but the refuse to take documents and told me that they cant issue that number to me even they cant issue that number to the same region. I am using airtel from almost 10 years.. I am Chartered Accountant give this number to all my important contacts.. I Complaint to Nodal Officer of Gujarat. He is saying the number can start again but Godhra Airtel Relationship persons refuses. Now what can I do for this??

Contact Name: Jayesh Shah
Contact Number: +91 [protected]
+91 [protected]

Hi this is venkatesh..


As per trai regulations consumers are allowed to send 200 sms per day...

But airtel not allow to send 200 sms...


They allow only 100 free sms and other 100 sms will be charge for 75 paise..

They are not informed to consumers and they the balances from the consumers without indimation..

please take the complaint as serious and allow to send 200 sms per day...

A/C # [protected] - Ayesha Fathima

From,

Ayesha Fathima,
#31/11, 2nd Floor,
Rashad Nagar, Govindpura Main Road,
AC Post,
Bangalore - 45

To whom so ever it may concern

I am Ayesha Fathima having a broadband connection along with fixed land line # 40923899.

I would like to bring to your notice that, this has been a high time, I lodged a complaint against Airtel for providing 2 connection to my above mentioned account # and billing for both the connections. Since the day I have got this broadband connection, I have been facing different kind of problems.

1. Your executive sold me a second hand modem
2. I did not receive my broadband bill to my house address until now.
3. I tried reaching many a times regarding the above issue to customer care, they were not co-operative. I even got to know my mobile # and email address is wrongly updated in your database.
4. When I got my online password, I got to know that I have been billed for 2 different land line and broadband connection.
5. I did lodged the complaint with # 5929852 and 1475854. Your executive said they will get back to me as soon as they can. But that as soon as possible didn't happen yet, and my issue is unresolved.
6. I have been asking for revised bill since I am using only 1 connection and I opted for 1 connection when I booked with your sales representative.
7. My internet has been blocked and I will not pay for the months which I have not used the service.

I would appreciate your good self to look in to the matter as early as possible and resolve the issue from your end. My work is getting affected due to the blocked connection. I am great follower of Airtel and I would not like to switch because of the quality of service you give. No idea, what went wrong with this one, due to which I have to suffer like anything.

Thanking you.

I was having a Mobile phone connection from bharti airtel since long but due to some personal reason I got it disconnected after paying all the dues on[protected]. I have the request No also with me this 38266454 dated[protected].
I kept on contacting them but no body terned up.
I got a letter from them I shall pay them Rs 814/- other wise they will forward the case to legal cell and if any concern I shall contact to Sameer at No [protected] or Rajendra No. [protected]. I contacted so many times but they always say I am busy or call later on nor they come to any conclusion I loosing my time in this way.
This is really amazing, Can you help to resolve this issue.

Regards,

Rajeev