Airtel Complaints & Reviews

Hi,

I choose airtel for the broadband service, As I got to know from my friends that they provide a very good service. I called customer care services and filled the form for the internet connection. The request has been assigned to some airtel executive and they called me up for the documents that I need to submit over there. They took all the needed documents with them and a cheques of Rs 500. Its been 7-8 days (14.12.2011) that I didnt hear from them, When I used to call for the same they just assure me that the net connection will be provided sooner. Today itself they stopped picking up my phone. I dont know whether india or indians are all of the same nature "Promises will be broken sooner or later". I was very much frustrated with this kind of tolerance. The executive now gives lame reason about his health or so. I dont know where am I heading towards and what will happen to my money.
The executive name is PRAKASH - [protected] and her Team-Leader ( She cant even talk properly I dont know how you people made her lead a Team ) Her Name is Shubhangi Gaur - [protected]. They stopped picking up my phone.

Can you please take care of this matter or just send me the number of some senior person who can enquire a bit of this issue. Please do this ASAP.

Hoping for a positive reply from your end.

Thanks In Advance
Gaurav Dutt Kashyap - [protected]
275 First Floor,
Niti Khand - 1
IndiraPuram
Ghaziabad,

Hi

This is regarding pathetic refund process in Airtel Broadband division.
I had requested for Airtel broadband connection in first week of Sept-2011. An agent visited same day to complete all the formalities and collect a cheque of 800 Rs. I was pretty surprised with their speed to collect money for new connection and even asked if he checked for connection availability. He told everything is fine and connection will be given within 7 days. I had to wait 7 weeks without any information and on probing got to know that due to technical problems it could not be given immediately. On asking for refund with call center department, I was given a complaint number and told that cheque will be dispatched in 10 days. Nothing happened and this was followed by series of phone calls from my end for 3 months with nobody having a clue of solution. I even sent an email to airtel , visited their customer center on Bng Road, but no solution.
There is an absolute disconnect with what airtel customer support tell and what really happens in backend. The organzation seems to be in total disarray.
Hoping this forum helps in conveying the issue to right people or atleast as warning to others ...

Regards,
Rakesh
[protected]
app no:274680
compl no: 3889824

This is second time im writing a complain on this forum against the same company for the same reason.Im literally being harassed by Airtel since last month,they deduct my balance anytime and however amount they want.Yesterday 14.12.2011they deducted my 10rs without any notice and whn i checked my balance i saw 10 rs were less.Also they deactivate my customer care service so that i am unable to call and complain for the same.When i called from my landline they resolved my problem.Today again my 3rs got deducted with an sms that i have subscribed for some game pack which i never activate.And again this time i called from my landline because my custome service has been blocked and this time i see that they have blocked my landline number too.So basically this company is doing fraud openly and harassing customers.Due to this im not able to concentrate on my studies and my time and money is wasted trying to call customer care from different numbers.Please help regarding the same and as this is the second time im complaining hope not to be harassed henceforth.Thanks and regards.
Mujahi Qureshi
[protected]

Sir
I am a customer of airtel No.[protected]. I am being received phone calls from your AIRTEL Nos.[protected] (32 calls), [protected](19 calls) and [protected] (2 calls) in recent times. If you wish to tell about your services please send msg. But don't disturb us as and when we are busy. it is causing much inconvenience. I have already reported about this. But you have responded. Please provide best service to the customers. When we call customer care in out city or 121 they are not responding properly. If we request on a particular service, your center people will give response out of our service. This is the your service. Is it good?

yours sincerely
kavksn

hello...
I am using airtel mobile services since last for 3 years.Today on (15/12/2011),I have recharged for Rs59 for 15 days internet pack and thats is ...recharge with Rs 59 and u will get 1GB data plan..after doing recharge with Rs59,I got only 500mb...i have just call on the airtel customer care they told that "Its our mistake that we have updated our system and u will get only 500mb sorry" then i have told them that its 1GB plan and u have given me only 500mb...now i told them to give me 500mb so that i will get 1GB.they have disconnected my call....u can check this out by dialing " *567# " on airtel mobile service... after dialing *567# select option 4 u will see that recharge with Rs59-1GB.....By this airtel is making fool to thousand of people of Gujarat....u contact on my mobile phone '[protected]' or email me at kadu.[protected]@gmail.com....i request u take some action against this..

Meeshant kadu....[protected]

Please help me to claim the services for the money I paid or atleast get my money refunded.

My USB Data Card Details:

Make : HUAWEI MOBILE BRADBAND E1731
Model : E173Bu-1
IMEI: [protected]
S/N: 8CA4CA[protected].

CULPRITS : Miss Meghana ( @ [protected]) sale person
Mr Senthi ( @ [protected].) ( Manager )

Paid money Rs 2500/ on[protected] and No connection till date.



I moved to Chennai city from Hyderabad for employment purpose. In Chennai I am temporarily staying in a company guest house. I have approached the Airtel sales person Miss Meghana ( @ [protected]) on[protected] . I have clearly mentioned her that I not a native of Chennai, but came from Hyderabad and intended to stay in Chennai for longer period. However currently staying in a company provided Guest House ().

I had a important business purpose, for which I need internet access while I am travelling . I have conveyed the same to the Miss Maghana madam.

Only after a clear promise from her for getting the Airtel broadband connection, I paid Rs 2500/- for USB DATA CARD. Immediately they delivered that card to my office( The MRP PRICE on the box was ribbed off so that I cannot find its actual price). I thought losing some money in urgent matters is ok and accepted the card and the SIM CARD along with that.


As part of the documents I have provided.
1) My Pan card copy.
2) HR letter about my employment and the residence address where I am staying after office hours.
3) Driving license copy.

They took almost 5 days to activate the connection and Immediately after 7 days it got cancelled without any intimation to me. That is insane. I was on travel and the connection did not work for which I paid the money and got the promise. After calling repeatedly multiple people, obviously Magana madam stopped accepting my phone calls.

After repeated trails, she finally took the call and leisurely mentioning that the connection got cancelled because I am staying in a bachelor accommodation.

When I helped her in recollecting that I have already mentioned before paying Rs 2500.00 that I am staying in a company guest house, she immediately appolozised and passed another sim card.

Again I have given the same documents this time excluding the company HR leter.

Again the story repeated, the connection worked for 7 days and got cancelled again.

This time it is even worse, Meghana madam did not talk my calls for almost two weeks, She picked the call when I called from other persons number.
Finally she is saying that, she can assure the connection if I pay Rs 500.00 extra.

I came to know that the USB data card is available in the market @ 1800/- and some other service providers like MTS are giving datacard for free.

Meanwhile Meghana madam, upon begging so many times for help , finally passed her Boss contact details Mr Senthi ( @ [protected].) Repeated allthe story to him. He immediately said sorry and promised me that he will give the connection in 1 day , now by today it is 5th day running , I still have no traces of connection.
The Story repeated he too stopped taking my calls.

My USB Data Card Details:

Make : HUAWEI MOBILE BRADBAND E1731
Model : E173Bu-1
IMEI: [protected]
S/N: 8CA4CA[protected].


I am really unhappy with airtel I did not want to go for the airtel connection after going through this much. If possible please kindly get my money back
to me.

I live in Abhirampuram, Chennai and switched to Airtel DSL (from BSNL) service about 3 months back, hoping to get better speed & good service. But, what I have now is spotty connectivity and poor service.

My problem is this..
Airtel Internet connectivity drops frequently and that too randomly. I rely on stable, high speed connectivity for my work and the frequent disruptions due to loss of connectivity is very annoying to say the least.

I have lodged several complaints to Airtel with no avail. Each time, an Airtel engineer shows up unannounced and tinkers around the line and make tall claims about fixing the problem, which doesn't seem to go away. These engineers are more interested in closing the ticket quickly than to actually fix the problem.

Airtel.. If you are listening, pl. respond and fix this problem.. Otherwise, you would loose a client soon..

Ram Viswanathan

hallow
sir
i want my internet plane to be continue in 6 month plane
before a month my bill was converted in one moth plane by
you itself.please quickly solve my problem. my account no. 15705088. and my contact no. is [protected]

sir ,
i have been using my airtel sim [protected] since 3 years , suddenly i am not able to send sms from my phone. i tried with different phones , but couldnt make up.
then i called to airtel customer care and said my complaint. they gave me a reference number CLSMS[protected]. and they said it will solved by 8/12/2011.. now it is 14/12/2011 still i am having problem and the authority is cheating me by not allowing to call the customer care.

please help me to resolve this ..

your's truly

sony abraham
[protected]
email : [protected]@live.com

I am an Airtel customer having no-[protected] , i have recharged my account wid powerplus Rs 76/- on 10 dec 2011 but on 13 of dec my plan automatically change to normal plan and amount deducted as old plan ( 0.60 per minute ) again on 14 dec 2011 it reverted and call rates deductd as per FRC Rs 76/- .


BUT WHO WILL PAY THE EXTRA AMOUNT DEDUCTED , I rang up to Airtel Customer Care 10 times but they disconnect my phone saying that they have no information , after then i am unable to call to customer care also.

I received one missed call from number [protected] today 14th Dec 2011 at 2.46pm. Any update on this? Regards, Aly

Dear All
Please go through the following content, How AIRTEL people are supporting to Anti - Social Activities by issueing duplicate SIM cards with out our knowledge?

Complaint regarding misusing of my mobile Number
FROM:Chandra sekhar Jenni
TO:nodalofficer.[protected]@airtel.in
Message flagged
Friday, November 18, 2011 3:56 PM
Dear Sir/ Madam

I Mr.J.Chandra Sekhar have[protected] mobile number of your airtel, got struced in and around of 22 nd of Oct-11. Then i have contacted your call center to know the reason, at that time they informed me that it has been failed due to some technical reason and advised to have a new SIM with same number by providing the required documents. Later i was busy with my professional work and went to your sevice center located at Paradise, Secunderabad on 16 th Nov-11 to get the new SIM with same number. By providing the documents they have issued the new SIM and told that the previous balance would be carry forwarded.

On 17 th morning i have checked the balance and found difference in the amount around 600.00 Rs. I did 't get any response from your call center and went to your service center at Paradise and did a call to 125 between 5.30 - 5.50 pm. It was answered by women employee and informed that it is (number) using regularly and a new SIM card has been issued on my name in and around of nov 1 or 2 nd. In addition to that there is activation of mobile internet applications with out my requisition and same was also answered by another employee. After that your people had given a mobile number ([protected]) and informed it's a contact number of higher official, do the complaint directly to them. I tried to that Number and observed that it was a call center number again. (This is one way they betrayed me by giving wrong information).

Later i moved to your office located in secunderabad and made a written complaint by seeing the following

a) It is being used by somebody with out my presence
b) Internet applications were also downloaded with out my requisition

So, i request you to provide the clarifications to the following and revert back my misused balance.

a) why you have issued the SIM card on my name to others?
b) if it is used by Anti-Social elements, who will be resposble for that?
c) Why your people guided me wrongly?
d) why you have activated internet appl with out my request?
e) Is it possible to do all these with out direct or indirect presence of AIRTEL employee?

Re: COMPLAINT REGARDING MISUSING OF MY MOBILE NUMBER [|BAL|Qrc[protected]|]
FROM:Nodalofficer.[protected]@in.airtel.com
TO:[protected]@yahoo.com
Monday, November 21, 2011 10:30 AM
Dear Mr. Sekhar,

Thank you for writing to airtel.

This has reference to your e-mail regarding activation of internet without your consent, balance depletion and SIM card issued to others in your name for your airtel prepaid mobile number [protected].

Thank you for your e-mail to airtel and the opportunity to assist you.

Please accept our apologies for the inconvenience you might have faced due to the under mentioned episode. We value the relationship built with you and trust that one odd, unfortunate incident will not come in the way of this association. May we reiterate that we share your anguish and have taken adequate action to ensure the non-occurrence of the same in future.
We would like to inform you that as per our records there is no internet or any other Value Added Service active on your mobile number [protected].

A waiver of Rs. 5/- has already been posted on your account on 18/11/2011.

We wish to inform you that as per our records, your mobile number is registered in your name (J. Chandra Sekhar) only.

Warm Regards,

Hamsa B
Nodal Office
Bharti Airtel Limited

Re: COMPLAINT REGARDING MISUSING OF MY MOBILE NUMBER [|BAL|Qrc[protected]|]
FROM:Chandra sekhar Jenni
TO:Nodalofficer.[protected]@in.airtel.com
Monday, November 21, 2011 4:47 PM
Dear Sir/madam

Thank you for reply, but the problem not yet been cleared because you are promising not to repeat the same problem with out solving the existing problem. I have experienced with different answers by your team with out any clarification.

Total amount misused is 586.00 rs but you have refunded only 5.00 rs and you did't identify the person who had this same SIM.

So you are requested to give the clarification to my questions in the previous mail.



With Regards
J. Chandra Sekhar

Re: COMPLAINT REGARDING MISUSING OF MY MOBILE NUMBER [|BAL|Qrc[protected]|]
FROM:Nodalofficer.[protected]@in.airtel.com
TO:[protected]@yahoo.com
Wednesday, November 23, 2011 10:51 AM
Dear Mr. Sekhar,

Thank you for writing to airtel.

This has reference to your e-mail regarding balance depletion for your airtel prepaid mobile number [protected].

We regret for the inconvenience caused to you in this regard, however we will work towards resolving your concern.

We regret to inform you that we are unable to process your request regarding the balance depletion as we are in non-receipt of sufficient details. Hence, we request you to reply with the below mentioned details for enabling us to do the needful at the earliest:

1. Date of balance deduction

2. Balance before and after deduction
Once we receive this information, we will work towards addressing your query as soon as possible.

Warm regards,
Poornima V
Nodal Office
BhartiAirtelLimited

Re: COMPLAINT REGARDING MISUSING OF MY MOBILE NUMBER [|BAL|Qrc[protected]|]
FROM:Chandra sekhar Jenni
TO:Nodalofficer.[protected]@in.airtel.com
Wednesday, November 23, 2011 11:14 AM
Dear Sir/ Madam

With reference to your mail I have not used this Number after 24 th of October to Nov 17 th, because there is no signals in mobile. before that the balance would be around 1025.00 rs and after nov 17 th i got only 444.00.

In addition to this you are requested to find out or provide the information from where & to whom you have issued this number.

hoping right justice from side.

With Regards

J. Chandra Sekhar

Regarding misusing of my mobile Number 1
FROM:Chandra sekhar Jenni
TO:appellate.[protected]@airtel.in
Wednesday, November 23, 2011 12:29 PM
Dear Sir / Madam

This is with reference to the telephonic discussion with you on today regarding SR# CBTFS [protected], here by requesting you to provide clarification letter or Apology letter by mentioning that the customer is not responsible for the calls made during oct 24 to nov 16 th. You also please identify where the error/mistake/fraud was happened and take severe action not to repeat the same to other customers.

hoping positive response from your side.


With Regards

J. Chandra Sekhar
Re: REGARDING MISUSING OF MY MOBILE NUMBER [|BAL|Qrc[protected]|]
FROM:Chandra sekhar Jenni
TO:appellate.[protected]@in.airtel.com
Friday, November 25, 2011 12:39 PM
Dear Sir/madam

Thank you for your reply, I have raised many doubts about misuse of my SIM card but i did't get the correct answer from your side except apology, which could't save me from any problem if arise. Let me clear about the following.

a). where and to whom you issued the SIM card?
b). Identify the tower location from where the SIM has been used?
c). Issue the NO RELATION LETTER, calls made during that time.
d). refund the misused amount as early as possible.

With Regards

J. Chandra Sekhar

Re: REGARDING MISUSING OF MY MOBILE NUMBER [|BAL|Qrc[protected]|]
FROM:appellate.[protected]@in.airtel.com
TO:[protected]@yahoo.com
Friday, November 25, 2011 5:12 PM

Dear Mr. Chandrasekhar,Thank you for writing to airtel.
This has reference to your e-mail regarding complaint on customer car and complaint status for your airtel mobile number [protected].We tried to get in touch on your airtel number [protected] at 5:08 PM but unfortunately due to no response we were not able to reach you.We are sorry for any inconvenience caused to you in this regard.As communicated in early mail, We would like to inform you that as per your complaint number CBTFS [protected], our concerned team has checked and conformed us that there was no issue found on given date.We regret to inform you that we are unable to process your request for refund and other details related to SIM card as it is active in your name only and not given to other customer.

WarmRegards,


TriptiKumari
AppellateOffice
BhartiAirtelLimited

Re: REGARDING MISUSING OF MY MOBILE NUMBER [|BAL|Qrc[protected]|]
FROM:Chandra sekhar Jenni
TO:appellate.[protected]@in.airtel.com
Message flagged
Friday, November 25, 2011 5:20 PM
Dear Sir/madam
Thank you for reply, You have issued SIM card on my name but to whom it has been issued. Did i submit any documents with signature?
Do proper enquiry & come with solution. Dont send useless mails, if you not do proper justice we will meet at consumer court and same will be complained to TRAI.

REF-QRC[protected] & CBDCC [protected] |BAL| Qrc[protected]
FROM:Chandra sekhar Jenni
TO:appellate.[protected]@in.airtel.com
Monday, December 12, 2011 2:02 PM
Dear Sir/madam

REF-QRC[protected] & CBDCC [protected] [|BAL|Qrc[protected]|]
I would like to bring to your kind notice that the problem of no network coverage has been started to my mobile number i.e [protected], which was apperared in the begaining of above mentioned reference problem. I have informed to your call center people, but not yet been activated till to date. Please trace out where the problem is?

Re: REF-QRC[protected] & CBDCC [protected] |BAL| QRC[protected]
FROM:appellate.[protected]@in.airtel.com
TO:[protected]@yahoo.com
Monday, December 12, 2011 6:19 PM
Dear Mr. Sekhar,
Thank you for writing to airtel.
This has the reference to your email regarding Network Coverage issue, for your airtel mobile number [protected].
We wish to inform you that, airtel has a very robust network and we have the best in class infrastructure deployed to ensure continued services to our customers. Despite the same, a network issue may be faced in some cases due to several reasons like location of a building, topography, climatic conditions, the handset quality etc.
To address your current concern, we would request you to provide us with the following details:
* Your complete address & landmark
* Type of Area [Basement/ City road/ Street/ Commercial building/ General outdoor/ Highway/ Home/ Shopping complex]
* Duration of the problem
* Model of the handset(s)
* Number of signal bars on your handset (0, 1, 2, 3, 4)
* Voice quality (Good, Average, Poor)
* Cell info display (Area from where the signal is received)
* Alternate contact number
Once we receive this information, we will work towards addressing your query as soon as possible.
Please feel
Warm Regards,


Tripti Kumari
Appellate Office
Bharti Airtel Limited

Sir/Mam,

I have a request to escalate your employee having id no.:-38129 and mobile no.:-[protected] working at Durgapur(WEST BENGAL).He comes to call offline to his customers who call on 121.

With the girls he talks illegally and says it is very common in companies like Airtel.He also tells that I have such relationship with many of my office colleagues and even with my global HR head.He tells that our higher authority promotes us for doing so.

Now please answer me should we customers expect such behaviour of your employees?The company which comes to feed them , they arise voice against them.Why do you have HR members?Why you dont train your employees properly?

Waiting for your response...
Anu Singh(student of engineering)
[protected], [protected].
1anu1.[protected]@gmail.com

On 7th December 2011 I requested Airtel customer support to activate my Blackberry Enterprise Plan on my number [protected]. However till date that has not been done and the worst part is all of them are clue less and just give their own statement about resolution time without any solution.

Since 7th of December I am chasing them to do the needful however till date (14/12/2011) I have not got any solution.. The below mentioned ticket numbers are good enough to show how good they are in providing solution to Customers

• 41060995 on 14th December 2011
• 41036027 on 13th December 2011
• 41036027 on 12th December 2011
• 41009741 on 10th December 2011
• 40978098 on 9th December 2011

Dear sir,
I disconnected my Digital TV connection on 24.10.2011. I was told that the balance money in my account (a sum of rs 243.82) will be refunded to me as soon as possible). Today nearly after two months my money has not been refunded. Repeatedly I am mailing to the airtel digital tv regarding the same. But they are not giving any response.
You are kindly requested to intervene so that I can get a positive solution.

Thanking you,
Manikant Choudhary
Consumer id: [protected]
Mob: [protected]/[protected]

It was September 2011 beginning when I had taken an Airtel Broadband connection with fixed line. The reason I chose Airtel was because we have Airtel intercom services activated in our apartment complex. I requested Airtel team to get my fixed line number connected to our building's airtel intercom facility. This was about 3 months back. Till date, even after rigorous follows, writing mails, calling up the customer care and raising complaint request for the same, my issue remains unresolved. The complaint request raised 20 days back, which was closed without proper resolution, is 7894488. I have lost all my trust in Airtel now as I think it is a job that can be done in a day. Can anyone from Airtel team clarify.

Vandana
[protected]

hi i m parteek sachdeva date 7/12/11 sham ko mere no par 37 rs pade the maine ek pack activate kia rs 5 ka jo bilkul thik chal rha tha thodi der baad paise cut ho ge mere saare rs 32 rs balance cut ho gya pls refund my balance and solve my complaint nuber hai [protected] and my alternate no is no is [protected]
call me and feedback pls
pls reply agar apka koi rep ni aya mere pass call na ayi toh mje airtel ko portout krna padega or ek number ni 6 nuber kam se kam port out honge ek sath apko trust na ho toh woh nuber ye hai
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
pls action and call me ......!!!!!!!!!!

My number is [protected]. I am an Airtel prepaid customer in Hyderabad.
I submitted the required documents but, I'm still unable to make
outgoing calls or send messages though I can receive calls.

I have called customer care several times and have also visited the
airtel customer relationship center nearly 4 times now. They all have
the same answer. They say that everything is fine and no one has an
answer.

I Have Proper Balance and validity

Hi,
this is deepan from chennai, i spoke to airtel broadband customercare many times to change the mail ID in my profile and send my soft copy to my new mail id, but there is no improvement, they silently cut the call, wat a super service to the customer, only for money, still iam paying everymonth bill without fail, but they are siletly sitting in A/C room, and attend the call for there monthly salary. not for customer compalints, my contact number is [protected]

I have take a new airtel no few days ago.My no is [protected].
After few days airtel deactivate my connection,saying that i havn't submit the legal documents.Being given the legal and correct documents at the 1st time,I again submit the same documents again.
But though i submit the documents 3days ago,my connection is still deactivated.I am facing tremendous problem as my ph is in not working condition & i donn't know how many more days i have to spend with this condition.I am totally feud up with airtel.
Have Airtel a little bit responsibly to their customer?

Pranay Mondal.
[protected]
[protected]