[Resolved]  Bharti Airtel Communications — My IVR blocked Cant able to call customer care

Airtel — No help on ivrs

Sir i am a regular user of airtel in orissa circle since long. Some days ago when i tried to talk for a complaint on 121 the ivrs went on providing me all the options except to forward it to the call centre executive. I have tried more than 200 times but i cant get a way. Pl help

Airtel Broadband — customer care executive misleading.

my airtel broadband[protected] bill was around 2000 and i got a call from a consultant on behalf of airtel that you have to just pay Rs 1450 and your rest of ammount will be waived off..but till now i have'nt got any waiver..and whenever i call customer care they say that you have to pay your outstanding amount. This clearly mean that they(the executives) are misleading the customers so as to acheive their own targets.

bharti airtel communications — deduction of balance without notice and then delaying in services

i am an airtel user for last 3-4 years, few days back hello tunes pack had been activated on my no without my consent and 15 rupees has been deducted from my account. i lodged a complaint regarding this on 198 and they replied me that they will return back my balance in 48 hrs but i din't happened. this is happening for the second time with me and this time i will switch my no to idea and lodge a complaint in consumer court.

AirTel — Customer care call is blocked

Respected sir,
My mobile number is [protected]. my customes care call blocked. so thats why i am unable to solve my queries......

i too sufers the same problem.
I do not know why is company so partial, or this is some sort of harrasmaent given to the airtel users.
Mine card is a retailer card.
My SMS is expensive, roaming is expensive. Kai baar tau lagta hein Airtel bahut bada ehesaan ker reha hein CALLS allow ker k.

i too sufering with same problem i used my no[protected] since 15 years, simply they blocked my number, they are telling that you have not recharged from 45 days onwards, with out giving any intimation they terminated my running no.[protected].How worrest is this airtel, when i calld to airtel custmer care ofiice there is no response they are telling it is termenated.Finally i knew that this airtel is big froad company, we cant do anything, simpley tell to your friends, neighbours and others how this airtel is cheeting us by termenating our no's.


ch.srinivasarao
[protected]@gmail.com

Airtel — Misleading Customer Care Service and Delay in connection transfer without notice

I was about to shift to my new home on August 14th, 2011 and hence I raised a transfer request of my airtel internet broadband connection and telephone landline service on August 8th. At the time of request they told me that it would take "MAX" 10 days for the transfer to be done (i.e. by August 18th, it should be done) and you'll be charged additional 300 bucks for that. I was ok with it, but just to know the status I called these guys on August 12th and asked them if they could come and do the transfer on Saturday (August 13th) itself as I was shifting in the same locality and also my new home already had an airtel connection that just needed activation. The customer care guy in his sweet honey coated voice agreed and said that it will be done on the weekend. I waited and waited for whole weekend - no one came.

I again called them on Tuesday - August 16th for the connection - they said the same thing, "It will be done by end of the day". I told them clearly that I need the internet connection as I’ve taken “work from home” option and I can’t work till they get me the connection. They “Updated” it in their “Database” and said that they’ve put it on “High priority” and “Urgent” and everything will be done “ASAP”. Nothing happened and so another day passed and nothing happened.

The most annoying thing of calling customer care center is that there is no direct way to talk to the customer care representative. Here is the whole process which I feel you note it down in case you really want to talk to the person for "HELP". It might save your time, energy, money and some frustration.

Press 1 for English
Press 1 for airtel broadband connection subscriber
Press 1 to enter the telephone number
Press the number
Press 1 to confirm
Press 5 for other queries
Press 9 for talking to customer care executive.

The days passed and passed and I kept on calling them daily twice and thrice, following the above mentioned idiotic process. Every day the customer care people would tell me the same thing - "We have updated the status, we have put it as high priority and it will be done by end of the day". Till now I've not seen their end of the day, and it is already August 23rd today.

Another annoying thing I experienced while talking to customer care people is that, I got my mobile number changed in their database some months ago but I seriously don't know what kind of temporary databases they are following that they still refer to my old number. Heights of frustration happened to me when despite calling them everyday thrice from my number and getting it updated daily, I'd end up listening to the same old number from them, the very next day.

I am really pissed off with such poor services that had happened with Airtel in past 8 days. If this is the way they solve their “High Priority” issues and complains then I don’t even want to know what they do to other complains and requests.

Now after much emails and calling they have given the following reply:

"Thank you for writing to airtel and the opportunity to assist you.

We regret to inform you that we are unable to process your request for shifting the connection due to some technical constraint in the area.

Further, we would like to inform you that there is no outstanding amount in your account and the next bill generation date for your account is[protected].

We hope that we have been able to assist you suitably.

Please do write in for any further assistance."

This is ridiculous. When I raised the request on August 8th, why didn't they tell me about the issue that time? I'd already spent around 300 bucks calling your customer care center for support and everyday they just made a fool of me. Are they going to compensate for that?
And how are they going to compensate for the internet online business losses that I've made because of their poor service?
I don't want to pay any money for this month internet at all. And I will not pay any additional 300 rs shifting charges since these guys gave so much inconvenience to me regarding the transfer request. They shouldn't have committed to me for August 18th if you couldn't do that. Shame on them seriously!!!!

Dear Sir/mam,

I am a Airtel user, its services best than other networks but last 1 month i am facing lots of difficulty i Cant able to connect to customer care no 121 or 198 . My IVR is blocked i complaint many times there is no proper response. Airtel agents arr not having helping tendency to customers I need my IVR get released very soon otherwise i will make this issue to consumer court.
regards
chetan chauhan
[protected]