[Resolved]  Big Bazaar (Future Group) / Hitachi Window Ac — non supply of goods

Address:

Howrah, West Bengal

I made payment for 3 window air conditioners to big bazar, liluah branch. After delaying the delivery for more than a month, they said that goods cannot be supplied. I took the matter to their customer care forum but got no positive solution from the company. Instead they sent the cheque (billed amount) to my house with a letter mentioning that the refund has been mutually decided. I sent mails to the customer care seeking written reply but they are not responding to my complaints.It seems that the company(future group) is done with their liabilities by just refunding the billed amount.This entire deal has caused a lot of harassment to me and my family. I feel cheated and disappointed.

Please find below copies of communications between me and customer care.

from Anant Singal singal.[protected]@gmail.com
to Share With Us <[protected]@futuregroup.in>
cc singal.[protected]@gmail.com
date Sat, Jun 25, 2011 at 3:59 PM
subject Reminder: non supply of goods and related harassments
mailed-by gmail.com
hide details Jun 25
This is to remind you that i have not received any appropriate solution from your side regarding case no.37007 so far. This indicates that you are not interested in solving the matter.I dont want any verbal discussions with the company. Please give a suitable solution to my case in written as soon as possible or i will be compelled to take legal course.

Anant Singal
[protected]

On Mon, Jun 6, 2011 at 12:13 PM, Share With Us <[protected]@futuregroup.in> wrote:
Dear Mr Singal,

At the outset, we wish to thank you for patronizing Big Bazaar.
We would like to assure you that the Customer Service Manager will contact you personally for your feedback.
Kindly provide us with your phone contact details for the same.

Assuring you the best of our services at all times.


Best Regards
Team Share With Us.
Connect with Big Bazaar

From: Anant Singal [mailto:singal.[protected]@gmail.com]
Sent: Sunday, June 05, 2011 2:45 PM
To: Share With Us
Cc: [protected]@futurebazaar.com
Subject: non supply of goods and related harassments

We have purchased electronic goods from big bazaar liluah branch worth Rs 52042 vide bill no. T10/23171 dated 30/04/11 & Rs 57891 vide bill no. T11/16093 dated 04/05/11 against our cheque no. 208743 dated 28/04/11 & cheque no. 736651 dated 28/04/11 respectively received by your liluah office on 28/04/11.
We state the following:
1. Refrigerator of LG brand was supplied on 20/05/11 after atleast three reminders which clearly reflects the deficiencies in your service and customer care.

2. Three nos. Air Conditioners of Hitachi are not supplied till date. Inspite of our repeated visits to your store, neither goods are supplied nor money is refunded. Even no valid and documentary reasons are shown to us till date.

3. We had lodged a complaint with your concerned store manager on 19/05/11 awaiting the reply till date. Your store manager has denied to give us any reply in written and also denied to show any documentary evidence for non-supply of goods stating that the policy norms of the company doesn't permit him to do so. This type of non transparent attitude creates suspicion about your intentions. In such circumstances, please explain what course of action, to resolve the matter, is left with us , except to go for legal actions under the provisions of civil and criminal laws of the land.

4. Navras GV of Rs 2200 was not delivered alongwith the bill no T11/16093 dated 04/05/11 for some unknown excuses and later on denied showing the ground that our bill amount will be reduced due to non-supply of goods and will not qualify for Navras GV. It creates suspicion in our mind that Navras GV was kept pending intentionally and fate of supply of goods was well known to your representatives on the day of billing itself. Inspite of this, your company has blocked our money for the reasons best known to your policy makers.
When the matter was under discussion with your concerned store manager regarding our loss and harassment for non-supply of goods, some of your subordinate in that store commented in a humiliating manner that they have already obliged and compensated us by way of gift vouchers issued alongwith bills.
We are surprised whether these kinds of schemes in the form of gifts to lure the customers are framed by you to humiliate the customers and later harass them by breaking the basic terms and conditions of the sale.
We are also unable to understand that your organisational culture have no values for customer's money, time and sentiments as if your organisation have purchased the customer by giving some gift vouchers at the time of billing and got the authority to deal the customer in whatever way you like.

5. Our prime hot days of summer season had been passed without AC facilities inspite of paying for that well in advance and your organisation is least bothered about our sufferings. Due to blockage of money by you and uncertain fate of the deal, we are not even able to make alternative arrangements , which is causing immense physical harassment as well as mental agony to all my family members.

6. We were a regular customer of your supply chain like big bazaar, pantaloon etc but now we feel cheated , humiliated and harassed by your actions and behaviours. Consequently our commercial relations are at stake and this may further lead to suitable legal actions against your organisation for recovery of money alongwith compensation.

Please do the needful at the earliest to avoid any unpleasant situation.