[Resolved] BIG FLIX — Renewal Subscription charges debited from card without approval | |||
My mistake was to avail an offer from PayTm and subscribe to Big Flicks for 1 month at charge of just Rupee 1. The strategy behind charging Rs.1 by the company is to take credit card details of the customer and then secretly enable auto renewal of the subscription charges. I came to know when received an SMS debit of Rs.249 from my credit card company. I have not used their subscription even for a day. The best part, Big Flix even don't have a customer care number on their website. So I emailed them on [protected]@bigflix.com. Their reply: 'With regards to your query, we would like to inform you that as per our standard terms and conditions mentioned clearly at the time of sign up you have given us consent to renew your subscription'. The standard terms and conditions which generally is hidden with just no option to us but to click on 'I Agree'. The company Big Flix company is earning BIG money using this trick. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
hey looks like we both are sailing in the same boat...and many more i guee
Credit Card — Renewal charge without information
Hi,I was using HSBC & PNB credit card and it got expired.
Then without my concern the bank has sent me the renewed card.
I have not used that card and the bank has charged me renewal fee.
All the banks are giving free credit card and hsbc bank is charging me renewal fee and then on that late fine and many more things. Please revert back the renewal fee. Once it got reverted and now why did not so.
Thanks & Regards,
Thakur