[Resolved]  BIG TV — Software update bug & revenu making

Address:

Bangalore, Karnataka

IS THERE ANY NEED TO PAY FOR A MALFUNCTION OR ERROR CAUSED BY THE PROVIDER.
Sounds like a theft if its happening. This is what i am going through with BIG TV.
Big TV updated the firmware software of my settop box for graphic modification but after that my settop box is restarting every few minutes. called the robort customer support people who made me reset the settop box many times but the issue was not resolved.

I think reliance send some virus software for making revenu.

Now after many complaints the local servicing agent called me and told that i have to replace the settop box and i have to pay 800.00.

Really sonds like a mordern thief who makes revenue by harrasing the customer.

DO I HAVE TO PAY FOR A VIRUS CREATED BY RELIANCE?
I think poor customers who are not aware of technical knowhow might have paid 800 rs for fixing the virus update.

REALLY A REVENUE MAKING EVENT :-- COUTESY RELIANCE THIEF.

If i was not having technical knowledge i would have been paid this.

why i am writing this is to inform all customers about the revenue event counducted by reliance big tv. please dont fall in hands of this thief.

thank you for reading