[Resolved]  BIGFLIX MOVIE RENTAL — Bad service/Lies by Sales & Delivery Executives

Address: Indore, Madhya Pradesh

Sales exe. spoke to me for couple of mint. to get online memebership/rental payment fm me and assured me that except Thusrday, daily 1 movie will be delivered, if I wish so, trusting him & based on my
past good experience with Bigflix, I paid for 1 disc 3 months plan but inspite of giving request regularly on website and no. of complaints at customer care, I am getting movies with a gap of one or two days. Everytime CC dept. assures that I shall get regular movies but no improvement.Written to CEO, no reply yet. Spoke to Mr Sameer, sales Ex. who talked to me politely at the time of payment, surprisingly rudely told me that they r not responsible for complaints and asked me to talk to CC dept. I got annoyed and told him that I shall make people aware by posting complaint at differnt sites in net so he didn’t bother & replied’ i[censored] wish u can do so’. Their Indore delivery incharge lied to me two times saying person has left office with movie and shall deliver by 7 pm but no delivery on my regular phone followup he kept on telling lies that delivery boy is on the way and finally he switched off his mobile. This is the attitude of Bigflix staff that after getting money, they r not bothered and enjoying our complaint. I tried Seventymm & Moviemart too, Seventymm could not give proper service at Indore because of some internal problem so they accepted it and gave me 100 % refund. Moviemart is the best among all 3, excellent response and service.
I do not know why even CEO of Bigflix is ignoring my complaint ?
All looking for Bigflix memebership at Indore should really think before making payment to them, after getting payment they will turn their back and u will face lies..lies..& lies.

Bigflix u were much much better when previously u were in Indore and gave one of the best services in Indore, so rethink , restructure yr system and don’t spoil image of an ADAG group company.

Jaydeep Desai
ID : 26520560
Indore
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Aug 13, 2020
Complaint marked as Resolved 
 
2 Comments

Comments

BIGFLIX MOVIE RENTAL — Worst service

Hi Friends,
If any one who wants to become a new member for Bigflix, i request not to become for the following reasons.
1. The plan rate is so high and u never ever get the DVD or CD which u really wanna see.
2. The worst service, if we try to book the movie online, either it wont be available or it will be in long queue which u never get in time.
3. The customer service is really worst, they dont know how to communicate with the customers. They are so demanding that if we request any DVD to help out, they willsimply hang the call.. it has happened with me for 5 time.
4. Many of the DVD's doesnt work.
5. There are very less Regional Movie collection.

I asked for the movie which is Hollywood block buster and nominate for 6 Acedamic awards called SCARE FACE and it was not available online in Big flix web site. I called up customer care and got to know that they are not tie up with Mouser Bare DVD's or CD's so we cant see that movie in Bigflix and they are so harsh that they told me to buy and see if i wan.. No decency..

So i request friends not to get into this trap of bigflix and better take it off or end the account i[censored] r done with it..

Regards
Ayaz

BIGFLIX MOVIE RENTAL — PATHETIC SERVICE

I have taken a membership plan on february February 07, 2011 from BIGFLIX...Since the membership the following issues has been raised to them but they are not helpfull in any of there services.

1. The timing of disc delivery as per them is 10am-10pm and they have flexibility for changing the time via their customer care but their service department can't deliver you the movie on that time.

2. Disc are so old and corrupted and when you complain about them then they extend your delivery timing. There is no proper check about their discs and no porper response from customer service also.

3. Whenever I have ordered for a particular movie they automatically change the movie and they send me some different movie.

4. When I asked for cancellation and refund of my amount they say its not refundable.

So I would like to request for looking into the matter. Thanks.

Regards
Sachin Pandey

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    BIGFLIX MOVIE RENTAL
    Indore
    Madhya Pradesh
    India
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