Bookmyshow.com — Cancellation of Ticket

 
68 Reviews
 vidis92
I had booked tickets from BookMyShow.com for a movie at DTCityCentre - Gurgaon. But due to certain reasons, I wanted to cancel my ticket. I called BookmyShow helpline number to cancel the tickets, one day before the show. But they refused my request. Even when I requested them to keep the service charges, and may be more but refund the rest of the amount, the customer acre executive completely refused. When I demanded to speak to their senior,. they promised to arrange a cal back which I never recveived.

Regards,
Vidisha

Complaint comments  67 Comments     Updated: Share0Tweet0Share0

Comments

Dear Customer,

We regret to know that you were be unable to attend the show. We would love to help and assist you with your query and it is always our pleasure to provide you with exceptional customer service. When a booking is confirmed on our website, the seats are reserved at the cinema and are deemed sold.

Therefore, the cancellation of a confirmed booking cannot be done from our end as the tickets are sold at the cinema's end and we being ticket aggregates cannot cancel exchange or refund your transaction.

We would love the opportunity to serve you in future.

Thanking you.
Team BookMyShow
Ganesh Udhayasankar's reply, Dec 10, 2016
https://www.change.org/p/national-consumer-disputes-redressal-commission-movie-t...

I have a petition filed for this. Please support me and we will enforce this change.

cancel — ticket cancel

i booked a ticket via ir ctc web site . pnr no is R26LDL . the refund shown in my account is only 10% of money what i paid.
BookMyShow is cheater I paid Rs.5800/- for New Year Event in Tulip Star for 31st Dec 2013, which never happened only these cheaters have not refunded our amount. Even they sent an SMS to me that they will look into the same but its been more then 8 days there is no response for the same. I would not recommend anybody to to trust them, even they are partners in the our lost amount. Let's unite and file a complain against BMS.
Dear Customer,

The events that transpired on 31st December 2013 at Hotel Tulip Star at the show “Macau Madness” are unfortunate. The matter is currently pending investigation by the Senior PI, Santacruz Police Station. We are providing all necessary co-operation and assistance to the police in completing their investigation. The customers interests are paramount to us. However, any decision regarding claims for refund shall be taken upon completion of the said investigation and upon further directions of the police authorities.

We request for your kind co-operation and patience.

Thanking you,
Team BookMyShow
me too have the same experience, like i booked movie tickets & unfortunately my planned changed, i asked to cancel my booking thier customer care people told no chance for cancellation & asked me to sell the tickets... nice na... all online bookie are cheaters only...
I will give book my show 0 rating for today. I want to cancel my tickets & called customer care they directly refuse my request to cancel tickets it's not good. There should be option for cancellation & they can deduce some amount as service charge. As it's 1 of the top website for booking tickets there should be cancel option provided. I will never book again from bookmyshow. if my money is not refunded. They are cheaters my money got wasted. i have given them mail regarding. Let's see what happened next.
Ganesh Udhayasankar's reply, Dec 10, 2016
https://www.change.org/p/national-consumer-disputes-redressal-commission-movie-t...

I have a petition filed for this. Please support me and we will enforce this change.
regretting a lot ..never use this worst site.
no cancellation option
Ganesh Udhayasankar's reply, Dec 10, 2016
https://www.change.org/p/national-consumer-disputes-redressal-commission-movie-t...

I have a petition filed for this. Please support me and we will enforce this change.
Yes. Its a waste website which got popularity due to ease of booking. Let us find any other good website and promote it. I am an experienced web developer working in good MNC. I can build a good website if any one is interested.
I booked tickets for movie in warangal I checked the timings for twice it is 7 :20pm but when I pressed ok, it came re cheking availabity and told select seats again and also changed to 10:25 pm I thought it would be for 7:20show and booked tickets.
i really had a pretty bad experience with bookmyshow..i booked the movie tickets, same problem other user faced, due to some reason i want to cancel booking, but customer care who picked the call after 10min delay, refused to cancel, and boldly said we don't have any norms to cancel requested booking...i got shocked..such a good name in market they should stand on to user query...but they said they cant do much in this matter, plz give tickets to ur near or dear ones or sold this ticket to someone..this is really a worst thing customer want to hear...

I can bet, someday better site will come which can manage these thing more maturally..and book my show will loose all their customers...
(0 * services).
Ganesh Udhayasankar's reply, Dec 10, 2016
https://www.change.org/p/national-consumer-disputes-redressal-commission-movie-t...

I have a petition filed for this. Please support me and we will enforce this change.
This is not just cheating, it is a crore's of scam. Why there is no warning displayed for "No Cancellation" while booking?
Why your website is automatically changing the date's and timings as per availability and not being highlighted properly? (Keeping that information some where in the corner with small font size)
Just before payment why a snap shot was not getting displayed with Show date, timings and locations with seat numbers. Just like any other website? (Because this will avoid fraud, which you don't want)
This is 100% cheating and it will be a potential case under the law.
Ganesh Udhayasankar's reply, Dec 10, 2016
https://www.change.org/p/national-consumer-disputes-redressal-commission-movie-t...

I have a petition filed for this. Please support me and we will enforce this change.
This is bad bookmyshow. You can't refuse like saying that you can't cancel ticket because it is on cinema's behalf. There are soo many sites like redbus or abhi bus those who are doing same as you booking tickets on some other's behalf and also giving a chance to cancel it. It will only increase you reputation. Think of this option either its now a days it is too much easy to get popularity and also being out of the market too.
Ganesh Udhayasankar's reply, Dec 10, 2016
https://www.change.org/p/national-consumer-disputes-redressal-commission-movie-t...

I have a petition filed for this. Please support me and we will enforce this change.
Same old story No refund :( Never trust them, wish i could give them minus star
Ganesh Udhayasankar's reply, Dec 10, 2016
https://www.change.org/p/national-consumer-disputes-redressal-commission-movie-t...

I have a petition filed for this. Please support me and we will enforce this change.
Book my show people doesn know how to run It .. I have used the app for fist time to book tickets by some mistake it got booked for next day .. I wanted I cancel It the same moment .. I called help line .. where they told me how they r sorry but no help .. I kindly advice people to take this point seriously and for rivals u shold keep the condition of cancellation of tickets and promote ur self on it and tell others ..that how sorry book my show people r but no help
Ganesh Udhayasankar's reply, Dec 10, 2016
https://www.change.org/p/national-consumer-disputes-redressal-commission-movie-t...

I have a petition filed for this. Please support me and we will enforce this change.
book my show r fraud. fraud never cancel a ticket.
Ganesh Udhayasankar's reply, Dec 10, 2016
https://www.change.org/p/national-consumer-disputes-redressal-commission-movie-t...

I have a petition filed for this. Please support me and we will enforce this change.
I just booked a ticket for 20!september... I wanna get that cancelled
Ganesh Udhayasankar's reply, Dec 10, 2016
https://www.change.org/p/national-consumer-disputes-redressal-commission-movie-t...

I have a petition filed for this. Please support me and we will enforce this change.
I booked tikcets on 20 sep' I wanna cancle that...
Book My Show is Horrible, i selected the date for Annabelle as 11th and proceeded to payment page, the application took me to a different page and finally i struggled to get back to the default page bt cud only find the payment page.

finally post booking the tickets wen the confirmation came, i ws horrified to see it was of 10th October, Friday, can u beleive it, who will, working in a Corporate sector, will spare tym to watch a movie on a Weekday dat tooooooooo at 4PM in the noon.

BMS, shud employ gud esigners, developers and testers who are sure wid the requirements of a website and shud replan everythng in their website, i suffered a LOSS of 1000rs in all wid dis website only to book the show for a movie.

Please people dnt use Book My Show henceforth for bookinga movie, the mistake i did u dnt repeat.

Dese people will nt provide pament for cancellation or refunds.

So beware.

no rating from my side, e1 bad is gven for performance dis site does nt e1 have performance.
Its too bad, no ticket cancelation.I lost my money.I will never book my ticket from this site.
Cheater cheap portal i hate book my show pathetic customer service and fcr is not their priority i m just so upset with these people. . . Brand value now stands nowhere for me and ofcourse my group of people. I booked few ticket's and i couldn't cancel though i had canceled it before but now they refuse giving me policy reasons. Hate them and now will never use this stupid site again.

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    Bookmyshow.com - Cancellation of Ticket