[Resolved]  Carrier Air Conditioner — Poor Performance of AC and Misleading Information on Website

i have bought a Carrier S/AC Duracool Star on 24.4.2011. I got my delivery on 25.4.11 but even today the AC is in packed condition. Nobody came to install it. However, a person came yesterday to show demo, but since the AC was not installed he went back after saying that he may be informed after installing the AC. Can you tell me what I have to do. Either it is the duty of the company/agent or the consumer. I may also be told that from which date its guarantee will start i.e. ether from the date of its purchase or the date of installation.

Carrier Air Conditioning — Non Availability of Service

Dear Sir,

I have taken Carrier AC in 2007 & every year I am taking PAID AMC (Annual maintanince Contract). Every year my AC go to workshop because of Gas leakgae , this is my first concern that product is so bad or service is poor.

Secondly , this year also i have taken PAID AMC in Apr 11 & chekced by them. It was OK at that time but again now gas leaked.I registered complain on 04th May 11 & continously follow up with company agency but they very casullay say 'GAS IS OUT OF STOCK' & its being not attended.

If in the summer season they are not able to resolve such problems then there is no point of AMC

Please help.

Deatils of Product
Product : Carrier Air Conditionior (Durakool 1.5 T)
Company : Carrier India Limited
Agency : Frostco
Contact person : Harpreet ([protected]


Regards
Anjul Gupta
My Contact Details : [protected]

D/s,
I have taken the split AC Durakool 5star from the shop Sargam (Sakchi, Jamshedpure) on 22/01/11 unfortunately it was not cool from 19/09/11. It was found by your authorize dealer service (Aircon System Engineers Pvt. Ltd) people that it gas as leakage. After investigation that it was found that install by ordinary mechanic by the shop keeper and he was not properly install due to that it break down earlier.
This is the information and action pls.

Harjit Singh
harjeet.[protected]@tatasteel.com
Mobil-[protected]
address-
Rd-2 H N0-15
West layout, Sonari, Jamshedpure

Poor quality of stablizer and very very poor service of Carrier AC company: I have purchased one split AC of 1.5 tonne capacity in May 2012 from M / s Singhle Refrigeration, Baies Godam Jaipur. He could install AC after 10 days of the purchase due to non availability of 5.0 KV Stablizer of Carrier company. He then install the 4.0 KV stablizer and it went out of order in the first week of October 2012 and it was checked by their technicians on dated 07.10.2012 and they collected the equipment for replacement within 2 to 3 days. Almost, one week has passed but it has not yet replaced and no satisfactory reply from the firm till date.
Therefore, I will not advise for the purchase of Carrier company's product in future.

D C Gupta

We are done a very big mistake of selecting carrier for doing HVAC system in our property.

I am Sajeev Kumar Chief Engineer of The Raviz Hotel, Kollam. The following are some of the pending complaints in our Hotel.After several reminders through the phone and mails, we are not getting service support especially from your service team. So, please go through this and do the needful ASAP.

We were having AMC for High side and low side.

Heritage block

1.One AC plant both the control boards are complaint.
2. Primary and secondary pumps are leaking.
3. One secondary making high noise.
4. One AC plant flow switch is not working properly.
5. Some of the FCU actuator valves are not functioning.
6. Water sweating in some rooms because there is no proper insulation and there is no tray below the stainer.
7. AHU require proper service.

Tower Block (these complaints are from the garrenty period and we are having the evidence of reporting the same in these period)

1.One compressor making high noise.
2. One secondary is tripping due to high temperature and the other one’s VFD showing the error.