[Resolved]  Ccavenue — Payment not refunded

Address:South West Delhi, Delhi

I had a failed transaction on 26th August in which I was paying Freecharge.in via SBI Netbanking. The transaction completed successfully and Rs. 220 were debited from my account, but the CCAvenue payment portal failed to open. So in short, the amount got deducted but didn't reach Freecharge and is lying with CCAvenue. I had mailed them on the very same day regarding this but they haven't replied so far.

Transaction details: CCA11HCBO374IG64229947 TRANSFER TO [protected] AVENUES INDIA PRIVATE
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Aug 13, 2020
Complaint marked as Resolved 
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respect sir,
sir maine Naaptol se jiska order no-2232002 hai book kiya tha. lekin product galat bhejene ke karan mujhe use vapas bhejana pada. naaptol ne sahi product naa de ke refund dene ki bbat kahi. naaptol ka ek massage mare mobile me aaya jo is prakar hai -
Advance Payment mode Name- DebitCard/net banking (CCAvenue)
Amount Paid-2798.00, Payment Transaction Number Bank order no-CCABHU008316
Autgh Code[protected]
Sir abhi tak mere account me refund nahi aaya hai. manie state bank of india me jakar bhi pata kiya, lekin kuch bhi pata nahi lag saka.
Sir aapse humbble request hai ki aap meri problem ko solve kare. Sir mera account no-[protected] aur atm no[protected] (esise manie order book kiya tha) hai. sir mera email id- ritu.[protected]@gmail.com hai. aap ke repply ka wait rehega.

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