[Resolved]  Centurion / ICICI Bank — False charge of online credit card transaction

Address:

North Goa, Goa

Dear Madam/ Sir

Greetings. I had enrolled for a Centurion Bank Credit card, details given below:

Panjim-Goa Branch
Card Number: [protected]

I had rarely used the card, but paid back all my charges back then. One fine day when I got my monthly statement from the bank, they charge me an amount of around 44,000 thousand rupees, towards an online purchase of a product of a company names Questnet International. Now I had never made this purchase and spoke to bank officials in their Panjim, Goa branch who never took the matter seriously back then and kept referring me to their “Mumbai Office” cards division. This went on for some months before which I wrote them an official letter and sent it to them through post. During this time (I would not remember clearly), the centurion bank had apparently sold off their credit card division to ICICI bank. The ICICI guys kept calling up saying that I have not paid my dues on my ICICI card. It was so confusing really, as my card was never ICICI but Centurion. The card never changed but the service providers changed!

After this I received a couple of my statements without this amount. I subsequently changed jobs and moved to Doha, after which I started getting statements again showing this amount!. This was around 2 and half years ago. Over the last 3 months, my parents have been informing me that the officials from the bank have been calling them up regularly and harassing them each time and talk in a very very rude tone. They even claim that I would be blacklisted with the RBI officials etc. MY simple question is why was I even charged for an online transaction when the product was never purchased by me?? This is so unacceptable! Request you to kindly consider my case and get this resolved.

By the way my card is blocked for the last 3 years or so, i was not informed about it!

Caetano da Costa
+[protected]