[Resolved] Samsung Refrigerator — Change model number on replacement | |
I had bought refrigerator (date 14th March 2009) from M/S BEE KAY ELECTRONICS (H/0, D-117/1, FATEH NAGAR, JAIL ROAD, NEW DELHI-18) model no ref-RT-26-YVMS/XTL with capacity 260liters .from the first day Refrigerator was not working then. I had complained first with Dealer (date 15th March 2009) and then on Samsung service centre. From the date of purchase till date 4th April 2009 refrigerator repaired 10 times and after that on 7th April 2009 it’s replaced with new peace. But the newer model was different. The model number was different (RT 26 YBMSS1/XTL) with 250 liters. There is capacity difference of 10 liters. Without before intimation they changed the model number and delivered it to me. After that when I talked to Samsung person Mr. Karan Badti (email id – karan.[protected]@samsung.com) and explain all the information about replacement of different product model. He denied accepting the change of model number. But at last according to him model number is changed but the configurations are same. So I should accept that model. I was agree to accept different model number but in this model (RT 26 YBMSS1/XTL) it’s a 250 liters which is smaller then my previous refrigerator. I need to change again that model and want same configuration model. Because I can’t take smaller one. Please help. Your's Faithfully Abhijeet Gupta Samsung BP No.-[protected] Mobile-[protected] EmailID- [protected]@gmail.com Address- WZ 3/1, Ashalatpur Janakpuri, near A2 block, new delhi Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
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I have a refrigerator of SAMSUNG MODEL NO. SR 19A NFO, the bottle shelf of the same fridge is broken and I approached to Samsung service center in Nagpur (Maharashtra).
They have noted my complaint/requirement, but till today when almost one year has passed, service center is unable to provide the same bottle shelf to me.
I am not happy to see the service of the reputed company like Samsung.
They have noted my complaint/requirement, but till today when almost one year has passed, service center is unable to provide the same bottle shelf to me.
I am not happy to see the service of the reputed company like Samsung.
Dear Sir,
I, Avijit Sandell, would like to bring it to your notice that I had purchased a Samsung micro oven(model no.M/C CE283DN/XTL) on 30/01/2006 from your dealer Ashiana’s Electronics, Boring Road crossing, Patna – 01 vide their cash memo no. 1261 dt 30/01/06 for Rs 7500. The said product has been sparingly used but on 20th Sep, 2010 I suddenly found that its control panel buttons are not working. I subsequently lodged a complaint to your toll free no. [protected]. The complaint no. being [protected] dt 20/09/2010 after which I have reminded them several times to take action & get my equipment repaired. Two of your person came & suggested that the parts has to be located if available. I kept waiting for several days but no action has been taken by your said service centre. Thereafter I got in touch with the service world which is also authorized service centre located at east Boring canal road, Patna 01. They asked me to bring the equipment & keep it with them vide work order dt 07/10/2010, claim no.WA[protected]. Now today they finally said that the part cannot be replaced & 10to155 of the cost of the equipment would be refunded to me.
Under the circumstances, I feel that if a company of your repute behaves likes this with the customer which is absolutely obnoxious. Would you appreciate that buying an equipment for 7500/- & using it for 4 odd yrs is absolutely is worthless & why should people purchase your products i[censored] r not able to replace the parts. This is a serious offence on part of Samsung India pvt ltd which I feel you can also appreciate being the CEO of the co. If you are not in a position to re[lace a part of your equipment then why are you selling your products & befooling them. Replacement of part is a responsibility of the co. for which I am being penalized & victimsed.
Under this grave, circumstances I would request you to please look into the matter & arrange replacement of the product which wil be highly appreciated. Please take a serious note of it.
Looking forward to receiving an immediate action.
Thanking yours,
Avijit Sandell
404, Grand Patliputra Aptts., New Patliputra Colony,
Patna - 800013
[protected]
I, Avijit Sandell, would like to bring it to your notice that I had purchased a Samsung micro oven(model no.M/C CE283DN/XTL) on 30/01/2006 from your dealer Ashiana’s Electronics, Boring Road crossing, Patna – 01 vide their cash memo no. 1261 dt 30/01/06 for Rs 7500. The said product has been sparingly used but on 20th Sep, 2010 I suddenly found that its control panel buttons are not working. I subsequently lodged a complaint to your toll free no. [protected]. The complaint no. being [protected] dt 20/09/2010 after which I have reminded them several times to take action & get my equipment repaired. Two of your person came & suggested that the parts has to be located if available. I kept waiting for several days but no action has been taken by your said service centre. Thereafter I got in touch with the service world which is also authorized service centre located at east Boring canal road, Patna 01. They asked me to bring the equipment & keep it with them vide work order dt 07/10/2010, claim no.WA[protected]. Now today they finally said that the part cannot be replaced & 10to155 of the cost of the equipment would be refunded to me.
Under the circumstances, I feel that if a company of your repute behaves likes this with the customer which is absolutely obnoxious. Would you appreciate that buying an equipment for 7500/- & using it for 4 odd yrs is absolutely is worthless & why should people purchase your products i[censored] r not able to replace the parts. This is a serious offence on part of Samsung India pvt ltd which I feel you can also appreciate being the CEO of the co. If you are not in a position to re[lace a part of your equipment then why are you selling your products & befooling them. Replacement of part is a responsibility of the co. for which I am being penalized & victimsed.
Under this grave, circumstances I would request you to please look into the matter & arrange replacement of the product which wil be highly appreciated. Please take a serious note of it.
Looking forward to receiving an immediate action.
Thanking yours,
Avijit Sandell
404, Grand Patliputra Aptts., New Patliputra Colony,
Patna - 800013
[protected]
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This pradeep bajpai MY SAMSUNG hard disk seriel no 1329J1DY759608 is submitted ur services center placed at nehru place on 4 of jan 2010.now it is more than one n half month .n ur gus always reply me that hard disk is not in stock. is this teh way u guys are providing the service.this is my last complaint to samsung next will be in consumer court.
my ref no is[protected]
hard disk sr no 1329J1DY759608.
the complaint is by name of HARJEET SINGH.
SP0822N 80 GB
thnks n regards pradeep bajpai
[protected]