[Resolved]  Chennai Online Florists — Product not delivered

www. indiaflowerplaza.com — Bad Website

I tried to send a bouquet as a gift to Bangalore through this website. The order was never delivered and the customer service was 'HORRIBLE'. The customer service rep was very rude and repeatedly disconnected the line. Please spread the word around. PLEASE DONT USE THIS WEBSITE. There are far better websites available.

I ordered a bunch of flowers from this website. They charged the money and sent me a delivery confirmation WITHOUT actually delivering the flowers. My email got bounced so I had to call them to check the status. My gift was finally delivered 4 days late with half the number of flowers I ordered. I'd not recommend this service to anyone!!

chennaionlineflorists.com — Non delivery of product

We had ordered 12 Red Roses Bunch with Chocolate Cake 2 Lbs priced at Rs.949/- on the 13th April'09 from the above named website for delivery at Chennai on the 14th April'09. We paid using our credit card and were provided with the order Track id HCOF-[protected].
It was disappointing to note that the delivery has not been done till date. The site promises same day delivery of flowers & cakes within Chennai. We are unable to track the status of the order on the site.
We had sent out a complaint to the customer care of the above website; Ref. No. CSD[protected] but have not received any reply. We tried contacting on the mobile number provided on the website +91-[protected] but the call was not taken.
We have been left with no choice but to put up a complaint with the consumer forum.
Please look into the matter and advise us.

Thank you.
Regards
Joe Francis

Yes, I too had a bad experience with this site. Customer service is very poor, even sometimes they dont deliver the gift.

I tried using http://www.theindianmall.com. Excellent site, with full customer support. High quality gifts with prompt delivery. I regularly use their services. 100% satisfaction...

Bye

Sweety

IndiaFlowerPlaza.com — Gift Not delivered.. Poor Service

I have send a gift to my sister on the occassion of her birthday through indiaflowerplaza.com. This was not delivered. Dont ever look on the beauty of the site. Thought of sharing my experiance with others.

cake delivery india.com — cake not delivered on mentioned date

i placed an order online for cake to be delivered 2 weeks afterwards in navimumbai but the cake was not given on day even when the recipient's address was very near to the this company's office .These kind of orders(i.e cake and flowers) have meaning or surprise factor if delivered on correct day.So, I recommend not to use the service of this website for gift delivery i[censored] want the product to be delivered on the same day.

these kind of sites have only to do with money and they have no commitment towards customers.

The recepient phone was switched off so we cant deliver on requested date. Cake is perishable product and cant returned back if recepient not available on the address. It is delivered next day after confirming availability with the recepient.

chennaionlineflorists.com — delay in delivery!

Hello,

I want to put forward the problems faced by me from last two days.

On the occasion of Rakshabandhan i had placed an order of 1rakhi,haldiram kajukatli to chennai which costed me around 524INR through Chennaionlineflorists.com.In their website they flaunt of delivery within 24hrs but though i placed the orders on 22nd aug 2010 evening it did not reached my brother till 24thaug(the festive eve).My order number was HCOF-[protected].

I kept on calling their customer service number but either they are busy or they do not respond properly.
Moreover,they are not ready to refund my money back.

Plaese suggest me something in this concern asap.

Thanks..

CHENNAI ONLINE FLORISTS is a BIG SCAM... don't ever order anything on that site!

I do agree the same... this is such a cheating nonsense site ... please dont ever never use this site to present gifts/cakes to your beloved ones. Simply u will get fed up with this.

This is 100% correct. I have ordered a gift to my wife for Valentines Day and they use all such words like same day delivery, midnight delivery and all such scam words. But the product is not delivered till now and my money is gone. This is really a SUPERB CHEAT WEBSITE!! . PLEASE DO NOT order anything and this type of website should be BANNED from functioning.

I had ordered flowers on chennaionlineflorist for valentine day to surprise my wife. i faced the same problem as others mentioned here, no one picked up the call since 14th feb... today is 16th still now no one have picked up.

I adhere to the people here not to book flowers online. that too on chennaionlineflorist

Actually all companies involving in this business are big holes. They never pick up ur phone, they won't entertain ur e mails (i[censored] r making enquiry abt the non delivery of gifts). I became prey of INDIAFLOWERPLAZA.

U might have seen many people who have planned to surprise their dear ones by flowers or gifts on valentine day are cheated.

I suggest everybody to be very cautious while making such orders.

Enquiry Ref. No.: CSD-[protected]
Email Date : 2/14/2011 2:23:45 PM
Order Reference No : cof[protected]

Customer's Previous Mail Messages :
You wrote ( 2/14/2011 2:23:45 PM ) :The flowers ordered has not been delivered yet. Kindly ensure
that it reaches today
MADHUMITA2 ( 2/14/2011 3:55:19 PM ) :Dear sir/madam
Greetings from us.
This is to inform you that we had received your order cof[protected] and it will be delivered today only. However, We do guarantee the delivery on date but we dont guarantee the delivery on any particular time. We do try to deliver well within your mentioned time but we do not guarantee that. You can also contact us on our customer service no. [protected], [protected], [protected] for further
details between 8.30 am to 7.30 pm IST
Thank you for visiting our website
Regards
Customer care

You Wrote ( 2/16/2011 12:46:54 PM ) :

Hi,
The flowers were brought to be delivered only on 15-February at 10.30 a.m without any word of
apologies for the delay. The Recipient has refused to take delivery as the mentioned date was not
met. Please refund the money as your service delivery was not met.
And my deep regrets is that no one is picking up the phone at your customer service.


PRIYANKA SANWALKA ( 2/16/2011 2:32:57 PM ) :Dear Sir/Madam
Greetings from us.
This is to inform you that we are unable to get in touch with our agent and with the recipient also.
Therefore if the order had not got delivered yet then we will try to refund but if the delivery is on the way for today then it will be difficult from our end to refund the order.
You can also contact us on our customer service no. [protected], [protected], [protected] for further details between 8.00am to 7.30pm IST.
Your patience in the interim period will be appreciated.
We’ll do our best to help you.
Thank you for visiting our website
Regards
Customer care

You Wrote ( 2/16/2011 1:39:14 PM ) :Please understand the case and read my message properly.

You HAVE NOT met the DATE DEADLINE as you have promised to deliver on 14-FEB-2011. The
delivery was effected only on 15-FEB-2011, which was refused by the recipient. Please process the refund.

This is The Worst Experience i had from a service provider.
I cannt believe why the customer care lady cann't even talk properly when i asked about my order!

I ordered chocolates for delivery at mumbai, to be delivered in morning to my sister. When i came to know that the order was not delivered, i called up customer care and enquired about it. The response i got was schoking!!!.. the lady who attended my call gave a rude reply " it will be delivered only by 5 pm" when i mentioned about the morning delivrey i ordered she shouted at me " go to my site. its written the delivery time is before 6. so we can deliver it only at 5"!!!

If they deliver things at their convenience, without caring about customer prefernce, these people do not deservce any right to exist in this service area.

I honestly request all those want to send flowers/chocolates to your dear ones...please stay away from indiaflowerplaza.. They need to learn the lessons of customer service in a hard way.

One of the worst services offered by chennai online florists. I ordered a blackforest cake and mylar balloons for kids in Chennai. Horrible low quality cake, and to the worst part, instead of mylar balloon, they delivered Rs. 1 worth balloon and collected 299 Rs. for that. When sent mail to them, there was no response.
It is a big scam, good to stay away from these frauds.

they are really totally fraud vendor, and most important there response is very poor after they got the payment, i must say they are theives, this vendor should be stopped doing this business.
I too had very bad experiance dealing with them, i ordered for cake /flowers and rasgullas to my dear ones anniversary, they failed to deliver the cake, and even after so many calls from my side there is no response, they pur the mobile on hold. shamefull.

My order no HCOF[protected], is not fullfilled on time, they ruin the occasion, also their irrespones behaviour towards complaint, we should stop this corrupt vendor, still i didnt get my refund. i pray to god, this type of persons shoul die without having any relative with them.

I agree with all the above.. MY BAD EXP with them recently..
My mistake to select this website without reading reviews. I thought of surprising my husband on our anniversary. I ordered chocolate cake and the one i got was a poison. The cream was smelling like bleaching powder and we threw it away. It was a real poison. We got afraid to have a single bite even. I also ordered two "I love you balloons" mylar balloons and the one i got was a un-blown local balloon. They got nearly 150 Rs. for those balloons and gave me Rs.1 worth balloon. I ordered for an anniversary card and the crap i got was birthday card. Felt ashamed in front of my hubby. Friends DO NOT GO for this at all. a very bad exp. Their phone is always not reachable to launch a complaint also. I gave a wonderful message to be printed in the card and know what they have did... They have scribbled my message in a bit of waste card.. felt ashamed and my money was a waste. A CRAP online store.. ...
My order no. HCOF[protected]