Cholamandalam Ms General Insurance Ltd — Non receipt of policy renewal documents

3 Reviews
Chennai, Tamil Nadu, India
Dear Sir / Madame,

I had paid cheque no: 353440 drawn on Dhanalakshmi Bank Ltd for Rs.2960 dated 07/09/2010 towards renewal of my car insurance. I was provided temporary receipt vide cover note no: 8096102 dated 07/09/2010. Cheque has been debited in my account on 14/09/2010 but I am yet to receive policy documents. I had visited personally Regd. office of Chola MS in Chennai on 03/11/2010 and made complaint vide complaint no: 566528. I had also made complaint on Chola MS website and was provided with below response.

Inspite of several reminders and follow-up; I am yet to receive policy documents for renewal of my car insurance.

Manoj Pareikh
e: [protected]
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Car Insurance renewal — Non receipt of policy document/cover note

I have renewed Insurance policy for my Santro Xing TN-01-W-2859 today paying the premium amount of Rs. 2539 (old policy no.OG[protected]-00000839 expiring midnight of Aug 7 2009).I was told that an e-mail of the policy will be sent to me within half an hour of my payment which was at 1500 hrs on 7-8-09 and that a hard copy would be posted to the registered address. No cover note was issued.Till now I have not received any e-mail of the policy.I have already e-mailed the bajaj office regarding this at [protected] and would like to register my complaint over shoddy customer service.The person who collected my premium amount is Mr. Manoj - cell no.[protected].I would hold Bajaj Allianz fully responsible if any issues arise due to this delay in issuing policy/cover note.
Mrs Vijayaraghavan
cell: [protected]
Bajaj off no:[protected]
Myself Pradeep Agarwal, son of Mr. Kashmiri lal Agarwal and Mrs Shakuntala Agarwal, my phone number is [protected]. I have filed a health claim for reimbursement under Chola Ms for my mother, my policy number is ibl-gold-001972 and membership number is a408277a/b/c.

But there is no response from their side i gave all the hospital documents to one of their employ mr mantosh kumar ([protected]) even he is not picking up my call. I have called there call center several times they just say its under investigation. I have send emails to them regarding this but still no response.
Also when i went to the indusind bank those who have sold me the particular product say they cannot help, and they also refused to renew my policy saying that the plans have changed and it cannot be renewed.

Please help me and suggest me what to do, feeling helpless.

claim no. hc69862
claim no. hc69866
complain nos. 778374 and 785066

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    +91 44 3044 5400 [Local]
    +91 44 3098 5300 [Abroad]
    2nd Floor, "Dare House", No. 2, NSC Bose Road, Chennai, Tamil Nadu, India - 600001
    Cholamandalam Ms General Insurance Ltd - Non receipt of policy renewal documents