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[Resolved]  CIBIL Harassment — misreporting in CIBIL

CIBIL is providing my credit report in piece meal basis.Even after getting rid of ABN AMRO & SCB today on request, I received details of further two negative credit reports drawn on me which was not earlier informed to me by CIBIL even though the reporting date of these banks were earlier.


Please find my pointwise complains against CIBIL reports drawn by various credit card lending institutions.


1. ABN AMRO -

Included my name on CIBIL list.On persuading they have automatically waived off charges & removed my
name on their own from CIBIL list.

Please find below necessary updation received from CIBIL.

Before updation

Account type: CREDIT CARD
Account Status: NIL
Amount Overdue: 1, 805
Reported by: ABN AMRO
Account Information:[protected]
Date Reported:[protected]

After updation

Account type: CREDIT CARD
Account Status: NIL
Amount Overdue: NIL
Reported by: ABN AMRO
Account Information:[protected]
Date Reported:[protected]


2. STANDARD CHARTERED

For credit account ending with 6323 and 0577 an amount of Rs.15, 426.00 was paid.The payment amount was unilaterally decided by the bank & without addressing my concerns on the card account. The CIBIL report amount also didn't not tally with bank statements. I had no other option other than paying the bank the amount at the earliest to get my name removed from CIBIL list to avoid further financial losses.

On payment of the dues I came to know from SCB that there was another card account ending 9625 in my name for which an annual fee of Rs. 1, 200.00 along with the corresponding service tax was billed in the October 2004 statement.SBI claim that due to nonreceipt of payment towards the remaining annual fees financial charges were levied to my card account, and thus lead to an amount of Rs. 10, 655.71 outstanding in my card ending 9625.However on receipt of Rs.15, 426.00 as a service gesture, the bank had arranged to reverse the amount of Rs. 10, 655.71 outstanding in my card ending 9625.As per SCB, post the aforesaid reversals; there will be no amount outstanding in your card ending 9625.SCB had also reversed the financial charges billed to my card ending 0577for which Rs.15, 426.00 was paid. As on date, there is no amount outstanding in your card ending 0577.

Though the status is not yet updated with CIBIL but the clearance letter had been provided by SCB .


The card account ending with 9625 for which SCB has made charges is free card only.In this regard it is important to mention that SCB have sent yearly charges every year even for the credit account ending 6323 and 0577 though it was lifetime free.The charges were reversed only on written communication from my side.

They have not followed RBI guidelines on reporting negative credit report to CIBIL which says:

"Before reporting default status of a credit card holder to the Credit Information Bureau of India Ltd. (CIBIL) or any other credit information Company authorized by RBI, banks / NBFCs may ensure that they adhere to a procedure, duly approved by their Board, including issuing of sufficient notice to such card holder about the intention to report him/ her as defaulter to the Credit Information Company.''

SCB failed to send bills properly & have demanded for payment of incorrect dues for card account ending with 9625 which are few years old which they adjusted with Rs.15, 426.00.

At this point of time I feel to be cheated due to the unfair practice followed by SCB in my case.
CIBIL account status as of now for SCB is as follows:

Latest CIBIL Report

Account type: CREDIT CARD
Account Status: NIL
Amount Overdue: 10, 044
Reported by: STANDARD CHARTERED BANK
Account Information: [protected]
Date Reported:[protected]

Account type: CREDIT CARD
Account Status: NIL
Amount Overdue: 2, 778
Reported by: STANDARD CHARTERED BANK
Account Information: [protected]
Date Reported:[protected]


3. ICICI

Latest CIBIL Report
Account type: CREDIT CARD
Amount Overdue: 17, 751
Reported by: SBI CARDS
Account Information:[protected]
Date Reported:[protected]


When my car loan application was rejected on 10.06.08 from SBI due to loan overdue I was searching in the dark so as to get the information on which bank could have drawn a negative credit report on me.On struggling for few weeks & with your kind help I could find out the names of the concerned banks.

But before that when I contacted other banks with whom I had relationship earlier, I was given clearance from Citibank & HSBC.However ICICI bank customer service they told me that I am having an unpaid dues to them for an amount of Rs 3822 from me.Like SCB, the above amount is also not matching with CIBIL report.
In an e-mail on 01.07.08, ICICI had informed me that they were unable to provide any cibil data base detail to me.

The statement sent through e-mail from ICICI bank on 23.07.08 was different from what you they sent on 06.08.08.

Please note that the charges levied on my card account is not due to non receipt of payment for the purchases done on the card account but due to annual fees on two cards levied to the card account.This itself is wrong as both the cards were issued free of annual charges from ICICI.Hence there is no question of settlement of dues on my card account as asked by ICICI.

Secondly they have never bothered to communicate in this regard.It has come up only when I tried to check up with them a month ago.How can the bank fail to send regular updated statements/letters /communication regarding this pending amount properly & now is suddenly asking for some incorrect dues which are few years old?

The bank has just gone merrily adding annual charges, service tax & interest as per their wish and stopped when the felt it is enough.

Though I have asked for few clarifications from their end regarding the statement they had sent to me, they are unwilling to reply & are bent upon getting the above due/ requesting me for a settlement.


3. SBI

Latest CIBIL Report

Account type: CREDIT CARD
Amount Overdue: 17, 751
Reported by: SBI CARDS
Account Information:[protected]
Date Reported:[protected]

I am surprised to note the above as neither I possess any card of SBI nor I have ever used it.
I have also never received any statement pertaining to the same.

I have written to SBI for clarification.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  1 CommentShareTweet

Comments

SBI Credit Cards — MISREPORTING IN CIBIL

Please note the following credit report has been drawn by SBI cards & has been provided to me by CIBIL.

Account type: CREDIT CARD
Amount Overdue: 17, 751
Reported by: SBI CARDS
Account Information:[protected]
Date Reported:[protected]

I am surprised to note the above as neither I possess any card of your bank nor I have ever used it.
I have also never received any statement pertaining to the same.

The matter is very serious and causing lot of mental agony.
Please revert the undue charges & reply me at the earliest.

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