[Resolved] Citibank Credit Card — Consistent Harassment By Citibank collection centre | |
I would like to lodge a serious complaint regarding the constant harassment being caused by citibank credit card collection centre agents. Due to certain health complications and due to complete lack o[censored]nderstanding of my own office I had defaulted on one credit card payment, later on the payment was made and Inspite of telling them that the amount due has been deposited and the name of the bank whose check has been put in along with the amount, along with a clear order to cancel my card I’m being called again and again on my mobile asking me to inform them which area the check has been deposited. This is rather strange as I fail to understand what difference does it make if the check is dropped in x street or y street, as long as you know the city and bank name it should suffice. I have also informed that the check was deposited by my office as not me hence I do not have this information on me, still the senseless staff at the collection centre is unable to comprehend the situation. As I have already paid interest and that to 3.5% which is bloody lot why am I being chased like this, if this is not stopped immediately I will put a legal notice for harassment. I would urge a responsible person at the bank who might be having some sense of individual personality please go through the recorded conversations of my logged calls. I fail to understand why citibank does not pursue any other mode to follow up on late payments, like e-mail, postal reminder etc… or a combination of all, so that this level of irritation can be avoided. I can guarantee you this was the second time I’m throwing your Citibank card, had done so earlier several years back due to similar problem, but I guess I had forgotten with time but now I can promise I will never ever opt for it again. Thank you very much for all the anger you have unnecessary caused me and thank you for making me cancle the credit card….. you have done great service to your bank and banking ethics…… which are fast becoming history, no wonder all banks like yourself are begging and surviving on public funding. Rajeev Lunkad Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 17 Comments | |
Comments
citibank credit card center — harrasment
My father Name Late S. Rashpaul singh having a credit card from citi Bank No. [protected]and he died in may 2003. that time the due amount against credit card has been paid in ludhiana office and card has been submitted to them. that time there is no balance left to be paid to citi bank.
But after one year we have start reciving the letters from city bank card centre. we also contact with them by mailing and telephone but every month we recive that letters. what can i do now
i completely agree
Hello this is raj varun here.I, m a citi card holder since last 3 year but since last 6 month thye harresing me like any thing.my credit card No is [protected].On 25/03/2009 i got settelment letter from bank for my dues ie Rs 73000/ wich is allready converted in to EMI throu ecs from my A/C out of that Rs4700, s two instalment total Rs9400.After that thye constently keep calling me on my cell and ressident ph No.On 24/05/09 all the way i went to andheri citi globle off from thane on their appointmentand after siting 30 min icome to know thye are able to shortout my problem and given me a leddy call arti she is supos to their maneger on telephonic conversation she told me from next day you would not recive any call from bank but stil i, m reciving every morning 8am on my resident No in hole day 8 to 10 calls, in fact request them dont call me on my resident no after 10.30am i, m avilable on my cell No but day by day thye are geting worst in convearsation and CONSTANTLY KEEP HARRASING ME AND MY FAMILY, THEIR PH CALLS CREATING ENXITY IN MY FAMILY.Pls sugest me what is the best leagle action against CITI BANK.
Hello this is raj varun here.I, m a citi card holder since last 3 year but since last 6 month thye harresing me like any thing.my credit card No is [protected].On 25/03/2009 i got settelment letter from bank for my dues ie Rs 73000/ wich is allready converted in to EMI throu ecs from my A/C out of that Rs4700, s two instalment total Rs9400.After that thye constently keep calling me on my cell and ressident ph No.On 24/05/09 all the way i went to andheri citi globle off from thane on their appointmentand after siting 30 min icome to know thye are able to shortout my problem and given me a leddy call arti she is supos to their maneger on telephonic conversation she told me from next day you would not recive any call from bank but stil i, m reciving every morning 8am on my resident No in hole day 8 to 10 calls, in fact request them dont call me on my resident no after 10.30am i, m avilable on my cell No but day by day thye are geting worst in convearsation and CONSTANTLY KEEP HARRASING ME AND MY FAMILY, THEIR PH CALLS CREATING ENXITY IN MY FAMILY.Pls sugest me what is the best leagle action against CITI BANK.
You may find these helpfull:
A debt collector MAY NOT (despite what they say):
1. Contact a third party about your debt for any purpose other than to locate you.
2. Identity the debt collection company name to a 3rd party without being expressly asked.
3. Disclose to a third party a debt is allegedly owed.
4. Communicate with a single third party more than once.
5. Communicate or or attempt to communicate with you at inconvenient times or places.
6. Contact you at work after being told not to.
7. Communicate with you after receiving a letter from you (a) with a request they cease and desist all contacts or (b) that you refuse to pay the debt.
8. Engage in harassing, oppressive or abusive conduct.
9. Use or threaten violence or other criminal means, or use obscene or profane language.
10. Cause your telephone to ring repeatedly or continuously.
11. Use false, deceptive, or misleading representations or methods, including but not limited to (a) falsely representing it is affiliated with the United States or any State; (b) falsely representing the character, amount, or legal status of the debt; (c) falsely representing or implying that nonpayment would result in arrest or imprisonment or the seizure, garnishment, attachment, or sale of property or wages; (d) threatening to take an action against that cannot be legally taken or that was not actually intended to be taken; (e) falsely representing or implying that you committed a crime; or (f) communicating or threatening to communicate false or likely false credit information.
12. Use unfair or unconscionable means in an attempt to collect a debt, including but not limited to: (a) trying to collect an amount not expressly authorized by the debt agreement/contract or other applicable law; (b) threatening to or actually depositing a postdated check prior to the date on such check; or (c) taking or threatening to take money or property where there was no present right.
13. Continue to contact you after receiving your cease and desist or request for validation letter.
14. Force you to pay the debt prior to expiration of your 30 day right to dispute.
15. Sue you except in the county you signed the contract, you live or own property that is the subject of the debt.
16. Falsely represent themselves as attorneys.
ALSO, A debt collector MUST (despite what they say):
1. Provide the notices required by 15 USC § 1692g either in the initial communication with you or in writing within 5 days after.
2. Notify you in the initial communication it is "an attempt to collect a debt and any information obtained would be used for that purpose."
3. Notify you during each collection contact the communication was from a debt collector
4. Disclose the caller’s individual identity in every telephone call to you.
A debt collector MAY NOT (despite what they say):
1. Contact a third party about your debt for any purpose other than to locate you.
2. Identity the debt collection company name to a 3rd party without being expressly asked.
3. Disclose to a third party a debt is allegedly owed.
4. Communicate with a single third party more than once.
5. Communicate or or attempt to communicate with you at inconvenient times or places.
6. Contact you at work after being told not to.
7. Communicate with you after receiving a letter from you (a) with a request they cease and desist all contacts or (b) that you refuse to pay the debt.
8. Engage in harassing, oppressive or abusive conduct.
9. Use or threaten violence or other criminal means, or use obscene or profane language.
10. Cause your telephone to ring repeatedly or continuously.
11. Use false, deceptive, or misleading representations or methods, including but not limited to (a) falsely representing it is affiliated with the United States or any State; (b) falsely representing the character, amount, or legal status of the debt; (c) falsely representing or implying that nonpayment would result in arrest or imprisonment or the seizure, garnishment, attachment, or sale of property or wages; (d) threatening to take an action against that cannot be legally taken or that was not actually intended to be taken; (e) falsely representing or implying that you committed a crime; or (f) communicating or threatening to communicate false or likely false credit information.
12. Use unfair or unconscionable means in an attempt to collect a debt, including but not limited to: (a) trying to collect an amount not expressly authorized by the debt agreement/contract or other applicable law; (b) threatening to or actually depositing a postdated check prior to the date on such check; or (c) taking or threatening to take money or property where there was no present right.
13. Continue to contact you after receiving your cease and desist or request for validation letter.
14. Force you to pay the debt prior to expiration of your 30 day right to dispute.
15. Sue you except in the county you signed the contract, you live or own property that is the subject of the debt.
16. Falsely represent themselves as attorneys.
ALSO, A debt collector MUST (despite what they say):
1. Provide the notices required by 15 USC § 1692g either in the initial communication with you or in writing within 5 days after.
2. Notify you in the initial communication it is "an attempt to collect a debt and any information obtained would be used for that purpose."
3. Notify you during each collection contact the communication was from a debt collector
4. Disclose the caller’s individual identity in every telephone call to you.
You are correct .All activities of Citi Bank are illegal. They don't obey Indian Contract Act or Indian Constitution .
The personal loan agreement they are making are fully illegal . Anyone can revoke that agreement as it violates Indian Contract act and Indian constitution.
Everyone should aware that Credit card is not a legal document and Citi Bank has no right to collect illegal charges legally .
Citi Bank is planning to ruin middle class citizens of India.
Pople should unite and form a forum to fight with Citi Bank .
Such type of forum is already active in many parts of the Mumbai, Bangalore and other parts of India .
The personal loan agreement they are making are fully illegal . Anyone can revoke that agreement as it violates Indian Contract act and Indian constitution.
Everyone should aware that Credit card is not a legal document and Citi Bank has no right to collect illegal charges legally .
Citi Bank is planning to ruin middle class citizens of India.
Pople should unite and form a forum to fight with Citi Bank .
Such type of forum is already active in many parts of the Mumbai, Bangalore and other parts of India .
Citi Bank and Standard Chartered Bank both the banks are symbolic representation of British-American Imperialists .
Many news published in different news channels that they are hiring Laskar -I -Toiba and other terrorist organizations .
Government should bank the above two banks immediately as they are hiring anti-Indian terrorists who are responsible for 26/11 attack in Mumbai.
Please check the following links :
http://www.godinchief.com/entry/banks-hiring-terror-agents-to-patch-losses/
Many news published in different news channels that they are hiring Laskar -I -Toiba and other terrorist organizations .
Government should bank the above two banks immediately as they are hiring anti-Indian terrorists who are responsible for 26/11 attack in Mumbai.
Please check the following links :
http://www.godinchief.com/entry/banks-hiring-terror-agents-to-patch-losses/
Most mysterious matter of Citi Bank is that they will never sign on their reply when you will send them any legal notice. They will sign as with one letter as V or P or S or T which can't be treated as signature. If they sign in the name of a particular lady they will not give you proper signature, they will scan the signature and paste it on their reply .
You can revoke their agreement as there is no witness in their agreement and tell them to return the cheques as they are taking blank cheques with signature which is illegal in the court of law .
Citi Bank has lost it's mental courage also and for this reason they are replying to customers with scan signature or one letter signature like S or V, Or P or Z.
How mysterious the bank is !!!
You can revoke their agreement as there is no witness in their agreement and tell them to return the cheques as they are taking blank cheques with signature which is illegal in the court of law .
Citi Bank has lost it's mental courage also and for this reason they are replying to customers with scan signature or one letter signature like S or V, Or P or Z.
How mysterious the bank is !!!
Citi Bank is group of cheaters .They are one type of pirates .
They are the most dangerous group in India.
This Bank is equally dangerous like any terrorist organization.
Govt should ban this anti-Indian Bank immediately .
They are the most dangerous group in India.
This Bank is equally dangerous like any terrorist organization.
Govt should ban this anti-Indian Bank immediately .
CITI Card — CITI Card payment harrasment
My CITI Card No; [protected]. CITI bank is harrasing me to pay the amount with extra charges. I told them to withdraw charges however one of the collection executive ask me to pay 6200. i gave him my HDFC chequen and ask hime to drop the cheque after informing me as my account was empty.He told me that first he will confirm the amount from me by phone and then drop the cheque.He dropped the cheque without informing me.Now they are sending legal letters and also applying worst trick to make pay the extra charges with my amounts.Where as i have already told them to pay with very shorter EMI.Sarwar Hakim
Citibank — Credit cards
hi,My name is Chetan Rajendra Mune having a credit card no [protected].
I am using this card from last Three years and belive me their were no late payments or
any other problems from my side. but last month by mistakely i paid 100rs less on my minimum
payment and i was fined with 500rs.,
I tired talking on ur helpline service but their are interseted in talking with me.
I know there are your rules and regulation. but i have just broken trust
I have the exact same complaint. I'm posting this on their Twitter account.
Continuous harrassment by city bank card department for the past 8 months changed my phone number atleaset 4 times complained to police still harrassing me everyday although they owe me nothing cannot do my regular work city bank card people 100% hard core criminal ruining my life all people beware...
City Bank is appalling and I wouldn't be surprised if they checked their records and found CUSTOMERS have ended their lives because of being harassed.
#citybankharassment
They don't listen, they say they write notes and they don't!
City Bank Senior Management and Trainers you should be taken to task on this, I don't know how you sleep at night...because we don't!!!
#citybankharassment
They don't listen, they say they write notes and they don't!
City Bank Senior Management and Trainers you should be taken to task on this, I don't know how you sleep at night...because we don't!!!
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Citibank Credit Card — cheqs return
HiMy citi credit card no ending with 1000 I settled citibank last year and i closed hyderabad a/c and i got some of cheqs bounced..one agent came and i cleared some of cheqs by cash.After that i told executive there are one or two cheqs are pending..he told me that he will come back.he never turned back.after that i met an accident i am hospitalized.
now they came up with that they dont have cheqs ..they are asking to pay money without returning 2 cheqs..pls suggest me shall i pay with out taking cheqs..