[Resolved]  Club Mahindra Holidays — Double Subscription fees

Address:Ghaziabad, Uttar Pradesh

Hi,

My club Mahindra Membership Number is 286398

I tried to make a payment on 15th Sep which gave error on Club Mahindra site but still a payment is taken from my credit card:

15th Sep Citibank transaction ID: 411535 payment taken on: 17th sep

I tried to make payment on 16th Sep which was successful:
16th Sep Citibank transaction ID: 380090 Payment taken on: 19th sep

I sent a number of emails to Club Mahindra to ask why 2 payments were taken. They are saying that only 1 payment has been taken. I'm not sure who to blame, Citibank or Club mahindra?

Regards,
Meghna
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Aug 17, 2016
Complaint marked as Resolved 
Verified Support
Oct 18, 2011
Club Mahindra Holidays Customer Care's response
Dear Mam,

Thank you for voicing out your concerns through this forum.

Iam certainly concerned on the experience that has left much to be desired hence would like to thank you for being patient.

I would request you to kindly let us know if your issues were resolved, else please do write back to my email - indu.[protected]@mahindraholidays.com and I will ensure to revert at the earliest.

Regards
Gopal VN
Member Relations
Club Mahindra
Verified Support
Jan 09, 2012
Club Mahindra Holidays Customer Care's response
Dear Sir,

Thank you for speaking to us and giving us an opportunity to understand your issue and explain our stance. We hope our responses have been satisfactory.

Regards,

Gopal VN
Member Relations
Club Mahindra
Verified Support
Feb 29, 2012
Club Mahindra Holidays Customer Care's response
Dear Ms. Meghna,

Thank you for voicing your concerns through this forum.

Further to your post, we would like to thank you for giving us an opportunity to interact with you regarding the cancellation of membership and explain our stance.

Please do write back to us at indu.[protected]@mahindraholidays.com if in case you need any further assistance. We will ensure to revert at the earliest.

Regards
Gopal VN
Member Relations
Club Mahindra
Complaint comments 

Comments

I was approached by Mr Deepak (he had a visiting card of Club Mahindra) along with two of his associates in Agra to join club Mahindra in end of November 2008. They promised that if I pay 50% of the joining fee within a month, then I can start availing the holiday benefits within 3 months. Also I will get Sony LCD TV within a month. They told that I will get a photocopy of the form that I have filled within 24 hours of my filling it. Also that I will get a verification call from the company whether whatever they have told me is correct or not. They also informed that I will get the RCI membership free for 3 years and that all the formalities of the same will be done by club Mahindra people and I will get the RCI membership letter, card and other documents within 45 days. They told that I will also get Rs 5000/- every month for three months starting from January 2009 through cheques from Club Mahindra. Many more promises were made.
Believing them, I filled the form and gave the required cheques to them on 1st December 2008.
I did not receive till 7th March 2009 (more than 3 months after filling the form and giving the money) any photocopy, no Sony LCD TV, no RCI membership documents, no cheques of Rs 5000, no verification call etc. I called up the office in Lucknow at [protected] on 8th January where my call was transferred to a lady. She told that all the queries will be sorted out by Monday as 9th and 10th January being second Saturday and Sunday respectively. Nothing happened. When I called up again, the person on [protected] told that he will look into the matter tomorrow.


http://www.enidhi.net/2008/04/buy-sell-used-clubmahindra-membership.html



The phrase 'I will look into the matter tomorrow and everything will be ok' has been told to me at least 10 times by different people on different phones - [protected], [protected], [protected], etc.
At the time of filling the form of membership, I was feeling proud to be associated with the company (all that was probably because of the misleading false claims made by Mr. Deepak and his colleagues) and was thinking of joy-filled vacations ahead; now I seem embarrassed to even suggest to any of my friend that I have joined club Mahindra.


http://www.enidhi.net/2007/02/never-go-for-club-mahindra-membership.html#comments

Therefore, I requested the company and sent a written request to their chennai office to cancel the membership and refund my money and cancel all the future ECS deductions, and take action against the people in your company responsible for this irresponsible behavior.
Even after a written request the company did not cancel the membership and instead sent the request for next month's deductions from my bank account. I had not even availed of any of the services or enjoyed the vacations.

Then one day a person from the company calls in the month of april around 22nd, and tells to continue the membership as i would never get the money and asked me to reach to their goa resort within two days from agra to avail of the vacation in this hot month. He told that many ministers, film actors, television actors have got stuck with this company. even making a consumer court case will not help as the company is very powerful and i will not win.

So, this is my genuine suggestion to one and all to never think of joining this company and loose your hard earned money.

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