[Resolved]  Club Mahindra Holidays — Refund of registration fee on cancellation

Address:

Gurgaon, Haryana

Dear Sir,

This is to register a complain against Club Mahindra travel Agency, my wife took the membership of CM on 6th June, 2010 for worth rs. around 28000 by the name of Gunjan Karwal. At that time, CM representative(Shikha) visited our place and told us that you can go for the cancellation within 10 days and then you will get the money refunded within 5 days. So, we went for the registration on the same day(6th June). On the very next day, we decided to go for the cancellation after doing the detailed calculation of fees etc. On 7th June itself, I asked Shikha( CM representative) to cancel the booking and she assured that file won't be logged in and you will get the money back in 15 days but still no response till date from CM guys. Please find below the emails sent to them. Despite many calls and emails to CM, I haven't got back the money yet. Please can you provide the necessary support and look into the matter thanks.

Regards,

Vikas Karwal
Gunjan's Husband.
Ph. [protected]
gunjan.[protected]@gmail.com
vikas.[protected]@gmail.com


fromgunjan karwal <gunjan.[protected]@gmail.com>
toFeedback <[protected]@clubmahindra.com>,
shikha.[protected]@mahindraholidays.com,
[protected]@moneycontrol.com

ccvikas.[protected]@fidelity.com

dateThu, Aug 19, 2010 at 11:34 PM
subjectRe: 'MHRIL=[protected]' Re: Club Mahindra membership : cancellation request
mailed-bygmail.com

hide details Aug 19 (2 days ago)


Hi,

I still haven't got any reply from any of your branch. This is really very frustrating and unethical on your part. If you commit to get back to us within a specific time then you must mean it as well. It's been more than 75 days now that I have requested for the cancellation but haven't heard from your side when I will be getting my money back. For any further delays, CM should bear the interest as well for the last two months.

Shikha,
I would request you to please arrange a call on [protected] from your branch head. We went for the registration on the same day on your commitment that you will get the money refunded within 10 days in case of cancellation but it's more than 2 months now. It's really bad on your part that you also couldn't stick to your words. If you guys can't get my money refunded than I may have to end up going to media and get a report published against you guys.

Pehredar,

I would request you to intervene this case so that other customers don't suffer from Club Mahindra's such unethical commitments. Thanks.


Thanks,
Gunjan Karwal
[protected]

- Show quoted text -
On Fri, Aug 6, 2010 at 6:05 PM, Feedback <[protected]@clubmahindra.com> wrote:


Dear Mr.Karwal,
Greetings from Club Mahindra!
Thank you for writing to us.
With regard to your email, we have marked it to our branch official at Delhi - Pitampura branch who would get back to you within 2 working days. Please be rest assured that this is only because it is our endeavour to assist you with a correct and deserving redressal. Please bear with us till then.
Thank you once again for the opportunity to be of service to you.
Do revert to us for further assistance.
Warm regards,
Krithika
Member relations | Club Mahindra Holidays
Feedback: [protected]@clubmahindra.com | Reservations: [protected]@clubmahindra.com
Call : 39880000*. Dial like a local call from: Ahmedabad | Bangalore | Chandigarh | Chennai | Cochin | Delhi | Hyderabad | Nagpur | Kolkata | Lucknow | Mumbai | Pune | Jaipur
Other Cities: Add the STD code of the city that is closest to you from the list given above. For example [022] 39880000 from Nagpur
Business timings: 8.00 AM to 10.00 PM Monday through Saturday and 9.30 AM to 5.30 PM on Sunday
Visit us at www.clubmahindra.com to check real time resort availability and to pay your annual subscription fee instantly and safely.

--
Thanks & Regards
Gunjan Karwal




fromgunjan karwal <gunjan.[protected]@gmail.com>
[protected]@clubmahindra.com
dateTue, Jul 13, 2010 at 10:41 AM
subjectClub Mahindra membership : cancellation request
mailed-bygmail.com
hide details Jul 13

Hi

As offered by Shikha, We took the Club Mahindra membership in the first week of this month i.e. June, 2010. We decided to cancel the same as the same seems to be expensive for us and we wont be able to afford in future .
The payment was made through Credit card and the due date of the card payment is 1st July. As discussed with her, We would request you to get the money return back as soons as possible. Many Thanks.

Regards,
Gunjan Karwal
[protected]

fromgunjan karwal <gunjan.[protected]@gmail.com>
[protected]@clubmahindra.com,
shikha.[protected]@mahindraholidays.com,
vikas.[protected]@gmail.com,
[protected]@moneycontrol.com,
vikas.[protected]@fidelity.com
dateThu, Aug 5, 2010 at 9:40 PM
subjectRe: Club Mahindra membership : cancellation request
mailed-bygmail.com
hide details Aug 5

Club Mahindra Feedback dept,

As you know, I opted for CM membership in the first week of June and that time I was told that I can get it cancelled in another 10-15 days, the money will be refunded to you with in 5 working days. As mentioned earlier as well, I requested for the cancellation on the very next day itself due to some personal reasons but haven't got the money refunded yet. Despite calling many times and sending you the emails, I haven't got my money yet. I would request you to please take into consideration seriously and refund my money back in next 4-5 working days otherwise I will have to go for a legal action against you.

Looking forward for a quick and positive response from your side.

Thanks,
Gunjan & Vikas Karwal
[protected]
[protected]

- Show quoted text -
On Tue, Jul 13, 2010 at 10:41 AM, gunjan karwal <gunjan.[protected]@gmail.com> wrote:
Hi

As offered by Shikha, We took the Club Mahindra membership in the first week of this month i.e. June, 2010. We decided to cancel the same as the same seems to be expensive for us and we wont be able to afford in future .
The payment was made through Credit card and the due date of the card payment is 1st July. As discussed with her, We would request you to get the money return back as soons as possible. Many Thanks.

Regards,
Gunjan Karwal

[protected]





fromFeedback <[protected]@clubmahindra.com>
toGunjan Karwal <gunjan.[protected]@gmail.com>
dateThu, Jul 15, 2010 at 8:05 PM
subjectRE:'MHRIL=[protected]' Club Mahindra membership : cancellation request
hide details Jul 15
- Show quoted text -


Dear Mr.Karwal,
Greetings from Club Mahindra!
Thank you for writing to us.
With regard to your email, we have marked it to our branch official at Delhi - Pitampura branch who would get back to you within 2 working days. Please be rest assured that this is only because it is our endeavour to assist you with a correct and deserving redressal. Please bear with us till then.
Thank you once again for the opportunity to be of service to you.
Do revert to us for further assistance.
Warm regards,
Krithika
Member relations | Club Mahindra Holidays
Feedback: [protected]@clubmahindra.com | Reservations: [protected]@clubmahindra.com
Call : 39880000*. Dial like a local call from: Ahmedabad | Bangalore | Chandigarh | Chennai | Cochin | Delhi | Hyderabad | Nagpur | Kolkata | Lucknow | Mumbai | Pune | Jaipur
Other Cities: Add the STD code of the city that is closest to you from the list given above. For example [022] 39880000 from Nagpur
Business timings: 8.00 AM to 10.00 PM Monday through Saturday and 9.30 AM to 5.30 PM on Sunday
Visit us at www.clubmahindra.com to check real time resort availability and to pay your annual subscription fee instantly and safely.


fromFeedback <[protected]@clubmahindra.com>
toGunjan Karwal <gunjan.[protected]@gmail.com>
dateMon, Jul 12, 2010 at 1:37 PM
subjectRE:'MHRIL=[protected]' reg cancellation
mailed-byclubmahindra.com
hide details Jul 12


Dear Mrs. . Karwal

Greetings from Club Mahindra!!!

We confirm you that your Cancellation Request no.-024-631 has been raised in the system & your contract would get cancelled within 30-45 days.We would like to inform you that your refund would also get processed within the same tenure.

We sincerely regret that we were unable to retain you as our valuable member, but we are confident that at some point you will give us an opportunity to showcase our service standards & regain your confidence.

Should you at any time in the future, reconsider your decision, we shall be happy to welcome you back to the Club.

Please feel free to contact us for any further clarifications.

Thanking you & assuring you of our best service always.


[protected] Forwarded message[protected]
From: Vikas Karwal <vikas.[protected]@gmail.com>
Date: Sat, Jun 26, 2010 at 11:34 AM
Subject: Club Mahindra membership : cancellation request
To: shikha.[protected]@mahindraholidays.com

Hi Shikha,

As offered by you, I took the Club Mahindra membership in the first week of this month i.e. June, 2010. I decided to cancel the same due to some reasons. The payment was made through Credit card and the due date of the card payment is 1st July. As discussed with you, could you please get the money return back to my credit card as soon as possible so that I don't get any penalty by my card holder. Many Thanks.

Regards,
Vikas Karwal
[protected]