[Resolved]  Country Vacations — cheating and fraud

Dear Sir,

My name is Monica Dwivedi and husband’s name is Ashish Dwivedi,I received a phone call from the country vacation office at RNT Marg, Indore ,MP on 20/11/08 ,saying that I am a lucky winner while I have done shopping from mall and I have to attend their office with my husband for receive the prize. I and my husband visited their office on 22/11/08 where they said that we have to attend one presentation to get the gift ,they explained us about a holiday package for lifetime. The features of that package were as follows:
Membership fee was Rs35000.
Membership No:- MIL-1382 IN
1) I and my husband can stay for free in a 5 or 7 star hotel or company's property for a week every year for life time.
2) 20% discount on food in hotel and if it their property then free kitchen and cook is available.
3) Free Local sightseeing and pickup from airport /station is available.
4)This stay can be in 96 locations.
5)Free of cost SPA services where ever available
6) On holiday 14 lakh insurance froom ICICI Lombard.
7) This one week holiday can be accumulated for three years and one can gift ,rent and sale this week holiday.
8) Since the club organizes various celebrations on New year therefore passes for such celebrations are also provided complimentary to members.
9) We can organise any party in there club free of cost and we have to pay just for the food and not venue to them.

I and my husband were very interested and so we took this package by the name of my husband and we paid Rs 5000 in cash and Rs 30000 from my credit card.
On 30/Nov/08 there was an article in DB star newspaper of Danik Bhaskar stating this racket about country vacations. SO I started enquiring about the membership cards and welcome kit which will include the agreement stating about all the features of this holiday vacations. Despite regular follow they never responded. Then again I and my husband visited their office at RNT Marg, Indore. On 17/12/2008 we met Mr. Chandra Shekar (Astt.Manger ORD, we requested them that we want to cancel our membership want our money back ,he convinced us and said that we will soon receive membership cards, welcome kit and New year Passes within a week.
We received our membership card and passes on 30/12/08. But after that when ever I tried to book our holiday they never booked the same .I regularly call their office number [protected] and their customer agent Ms.Rashmi on 10 Jan/2010 said that we can book only 2 days and 3 nights for your holidays because your package allows only these days. I said ok fine but since I have taken membership on 22/11/08 therefore two years have passed and I have accumulated 4 days and 6 nights holidays in my account. She denied and said that it is not possible to grant accumulated holidays.
I am really shocked and cheated.My husband and I have invested our hard earned money and we want our money back because now I don’t trust them. They have made false commitments.