[Resolved] Country Vacations — Mental Harassment / Cheating / No response | |||
We have had very very bad experience. We made booking through Country club for the Udaipur Property. We planned our vacation for 4 days. We are surprised when we reach the venue. The hotel is not to call the hotel as it does not had the basic requirements for the stay. You cannot even stand It has bathrooms which cannot be used, even village open are better. and also within 30 mintues we remain electric supply was disconnect almost 3-4 times. It does not have the hygiene which is required for the stay. We had travelled all the way from Ahmedabad and travelled 600 kms with the last 20 kms of adventure to reach hotel. We didn't stay at the hotel and leave looking at the difficulties. It was absolutely nightmare for us. My family entire holiday plan spoiled. We had paid Rs 8000 for 2 rooms. Spend 7000 for the travel. I had to immediately shifted to other place and had to incur Rs 25000 on the stay as had to made last minute bookings. We informed Country to refund us immediately the amount paid towards the booking as property is pathetic in all respect. However they are not responding. We called 25 times and written 15 reminders without the response. We havent in the first step asked for the any compensations for all the hardships, travel cost and alternate stay cost. But looking at the approach of the seller, we now want refund of Rs 8000 spend for the booking, Rs 7000 spend on the travel and Rs 25000 spend on the alternate stay. They should also make payment for the communication cost and mental harassments and hardships family faced because of spoiled holiday. Nilesh Gotecha [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Sir, We just viewed your grievance, in relation to your booking issue. We feel bad about it and we would be happy to assist you in the best way possible, to bring a smile back to your face.Please mail your issue to “response.[protected]@countryvacationsmail.com”.we will strive to resolve your issue at the earliest.
Reply
WE ARE WAITING FOR THE REFUND OF THE AMOUNT
WE HAVE GOT THE CONFIRMATION FROM SRINIVAS TO GET OUR REFUND PROCESSED
IT HAS STILL NOT HAPPENED
WE HAD SEND MAIL TO THE ABOVE ID AND STILL WAITING FOR THE RESOLUTION
WE HAVE GOT THE CONFIRMATION FROM SRINIVAS TO GET OUR REFUND PROCESSED
IT HAS STILL NOT HAPPENED
WE HAD SEND MAIL TO THE ABOVE ID AND STILL WAITING FOR THE RESOLUTION
WE ARE GOING TO SUE YOU FOR THE DELAY AND NOT COMING ON THE PHONE.
YOU HAVE TIME TILL 12 PM TOMORROW TO CREDIT THE AMOUNT. SRINIVAS HAS TO CALL ME AND CONFIRM THE SAME BY MORNING 11
NOW YOU WILL HAVE TO REFUND ALL THE EXPENSES INCURRED
NILESH
[protected]
On Mon, Sep 23, 2013 at 6:07 PM, Nilesh Gotecha <[protected]@gmail.com> wrote:
credit process is pending
you will have to pay the penalty of Rs 1000 per day of delay beyond 3 days.
Nilesh
[protected]
On Sat, Sep 21, 2013 at 6:09 PM, Nilesh Gotecha <[protected]@gmail.com> wrote:
WHY NO CREDIT IS PROCESSED US.
PLEASE NOTE THAT YOU WILL HAVE TO BEAR THE INTERST COST AND ALL OTHER COST THAT HAVE BEEN MENTIONED BELOW
KINDLY CONFIRM ON THE REFUND URGENTLY
PLEASE CONFIRM
NILESH GOTECHA
[protected]
On Wed, Sep 18, 2013 at 11:05 AM, Nilesh Gotecha <[protected]@gmail.com> wrote:
Srinivas:
Please update the status of the credit URGENT
Please ensure that same is credited today itself.
Regards
Nilesh
[protected]
On Sat, Sep 14, 2013 at 9:01 PM, Nilesh Gotecha <[protected]@gmail.com> wrote:
Srivinas
15 days is NOT acceptable at all
Maximum you have is 2-3 days.
Please immediately process the same.
Regards
Nilesh
[protected]
On Sat, Sep 14, 2013 at 1:13 PM, Srinivas dasu <[protected]@countryvacationsmail.com> wrote:
Dear Sir,
Greetings from country vacations!
We have processed the request of your refund and will refund
the amount in 15 days.
On Wed, Sep 11, 2013 at 11:02 AM, [protected]@countryclubmail.com <[protected]@countryclubmail.com> wrote:
Dear Mr.Srinivas das,
As our discuss yesterday kindly find below member issue.
[protected] Forwarded message[protected]
From: Nilesh Gotecha <[protected]@gmail.com>
Date: Tue, Sep 10, 2013 at 10:01 PM
Subject: Re: URGENT: Refund o[censored]dapiur Reminder II
To: "[protected]@countryclubmail.com" <[protected]@countryclubmail.com>, [protected]@countryclubmail.com, [protected]@countryvacationsmail.com, [protected]@countryvacationsmail.com
Dear All:
Please confirm the process of refund as per todays telecom.
Please ensure that the same is credited latest by tomorrow.
Please call me and confirm the actions.
Regards
Nilesh Gotecha
[protected]
On Mon, Sep 9, 2013 at 10:45 AM, Nilesh Gotecha <[protected]@gmail.com> wrote:
Dear Purna and country club
Please read below.
We had nightamare reaching to hotel and in 30 minutes we left the hotel as it does not have proper requirements of the stay.
Please confirm the refund of the amount spend immediately. Please note that we are only asking for the refund of Rs 8000 paid towards 2 rooms booking otherwise we have wasted travel cost of Rs 7000 and Rs 12000 spend for the alternate stay because of this nightmare from your side. We also are not charging single rupee for spoiling our vacation days.
Need refund in another 24 hours, please process and confirm.
Regards
Nilesh Gotecha
[protected]
On Fri, Sep 6, 2013 at 11:23 PM, Nilesh Gotecha <[protected]@gmail.com> wrote:
Dear Purna:
We have had very very bad experience.
The hotel is not to call the hotel as it does not had the basic requirements for the stay.
It has bathrooms which cannot be used and also within 30 mintues we remain electric supply was disconnect almost 3-4 times. It does not have the hygiene which is required for the stay.
We had travelled all the way from Ahmedabad and travelled 300 kms with the last 20 kms of adventure to reach hotel.
We didn't stay at the hotel and leave looking at the difficulties.
Looking at all this, my wish for the country club membership has taken big hit.
At the very first step, I request to please arrange to refund the amount paid to you towards the booking both the rooms at the very earliest.
I am not attaching any amount for the difficulties and mental trauma we faced during this transit.
Please confirm the action at the earliest.
Regards
Nilesh
[protected]
On Thu, Sep 5, 2013 at 12:12 PM, [protected]@countryclubmail.com <[protected]@countryclubmail.com> wrote:
Dear Mr.Nilesh,
As per your tel conversation kindly find Udaipur voucher attached.
1 voucher:-
eVoucher Itinerary /Receipt
This is an eVoucher itinerary, you must present the voucher receipt along with valid photo identification, viz: Official Government issued photo identification, driving license or photo credit card. If the above is not provided Country Club India Limited reserves the right to deny check-in.
Reservation Confirmation Voucher No : CVG00197817
Welcome To : Aravali Silence Lakend Resorts
Booked On :[protected]:12:16
Reservation Status :Booked
Member/Guest Details
Resort/Club/Property Details
Nilesh Gotecha
1
-[protected]
Adults: 2, Children: 1, Extra Person: 0, Total Occupancy: 3, Age: Child-1:, Child-2:
Aravali Silence Lakend Resorts
Nathawato ka guda, Near Badi Lake Udaipur[protected]Rajasthan- India Landline:+[protected]
Check in
Time
Check out
Time
No.of Rooms
No.of Nights
Room Type
[protected]
12.00 Noon
[protected]
12.00 Noon
1
3
Room
Utility Charges and Room Tax details: Total : Rs.0/-(Against which we received Rs. 4000/- and there is a due of -4000/-.Per Night: Rs.-1333.[protected]/-
Room charges + Meal Charges - Adv Amount = Payable Charges
0 + 0 - 4000 = -4000
Terms and Conditions :
1. Resort will have to be intimated in case of late Check in.
2. Once a voucher is issued it cannot be cancelled
3. The resort reserves the right to assign a different unit of the same Occupancy during Check in.
4. Extension of dates to be done on a member room rack rate basis, subject to availability.
5. No Pets allowed in the resort.
6. Pick up and drop can be availed by contacting the resort directly, extra charges apply. EP Plan (only occupancy) Extra bed, food & Beverage extra.
7. This Confirmation is non - transferable.
8. Above 12 years kid will be treated as adult, extra bed charges are applicable
Postponement Policy :
1.Above 30 days
No charge for postponement
2.Less than 30 days
Rs. 350, rooms subject to availability
We once again thank you for patronizing and supporting Country Club and look forward to delighting you with
our services and hospitality at all times. Happy Holidays
Should you have any further clarifications, feel free to contact Central Reservations at :[protected]/100
Email: [protected]@countryclubmail.com/[protected]@countryvacationsmail.com
Reservation Office Address
Country Club(I) Ltd.
6-3-1219, Begumpet, Hyderabad - 500 016
Phone :[protected]/10100. www.countryclubindia.com
This is system generated Reservation Confirmation Voucher hence no signature is required.
2 Voucher :-
eVoucher Itinerary /Receipt
This is an eVoucher itinerary, you must present the voucher receipt along with valid photo identification, viz: Official Government issued photo identification, driving license or photo credit card. If the above is not provided Country Club India Limited reserves the right to deny check-in.
Reservation Confirmation Voucher No : CVG00203871
Welcome To : Aravali Silence Lakend Resorts
Booked On :[protected]:56:21
Reservation Status :Booked
Member/Guest Details
Resort/Club/Property Details
Krishna S
1
Panaji-[protected]
Adults: 2, Children: 0, Extra Person: 0, Total Occupancy: 2, Age:
Aravali Silence Lakend Resorts
Nathawato ka guda, Near Badi Lake Udaipur[protected]Rajasthan- India Landline:+[protected]
Check in
Time
Check out
Time
No.of Rooms
No.of Nights
Room Type
[protected]
12.00 Noon
[protected]
12.00 Noon
1
2
Room
Utility Charges and Room Tax details: Total : Rs.0/-(Against which we received Rs. 4000/- and there is a due of -4000/-.Per Night: Rs.-2000/-
Room charges + Meal Charges - Adv Amount = Payable Charges
0 + 0 - 4000 = -4000
Terms and Conditions :
1. Resort will have to be intimated in case of late Check in.
2. Once a voucher is issued it cannot be cancelled
3. The resort reserves the right to assign a different unit of the same Occupancy during Check in.
4. Extension of dates to be done on a member room rack rate basis, subject to availability.
5. No Pets allowed in the resort.
6. Pick up and drop can be availed by contacting the resort directly, extra charges apply. EP Plan (only occupancy) Extra bed, food & Beverage extra.
7. This Confirmation is non - transferable.
8. Above 12 years kid will be treated as adult, extra bed charges are applicable
Postponement Policy :
1.Above 30 days
No charge for postponement
2.Less than 30 days
Rs. 350, rooms subject to availability
We once again thank you for patronizing and supporting Country Club and look forward to delighting you with
our services and hospitality at all times. Happy Holidays
Should you have any further clarifications, feel free to contact Central Reservations at :[protected]/100
Email: [protected]@countryclubmail.com/[protected]@countryvacationsmail.com
Reservation Office Address
Country Club(I) Ltd.
6-3-1219, Begumpet, Hyderabad - 500 016
Phone :[protected]/10100. www.countryclubindia.com
This is system generated Reservation Confirmation Voucher hence no signature is required.
On Thu, Sep 5, 2013 at 12:02 PM, Nilesh Gotecha <[protected]@gmail.com> wrote:
Dear Annapurna:
Please help me with the voucher copy o[censored]daipur on urgent basis.
Regards
Nilesh Gotecha
[protected]
--
With warm regards
Annapurna
Central RMC
[protected]
Ext .No :2004
www.countryclubindia.net
YOU HAVE TIME TILL 12 PM TOMORROW TO CREDIT THE AMOUNT. SRINIVAS HAS TO CALL ME AND CONFIRM THE SAME BY MORNING 11
NOW YOU WILL HAVE TO REFUND ALL THE EXPENSES INCURRED
NILESH
[protected]
On Mon, Sep 23, 2013 at 6:07 PM, Nilesh Gotecha <[protected]@gmail.com> wrote:
credit process is pending
you will have to pay the penalty of Rs 1000 per day of delay beyond 3 days.
Nilesh
[protected]
On Sat, Sep 21, 2013 at 6:09 PM, Nilesh Gotecha <[protected]@gmail.com> wrote:
WHY NO CREDIT IS PROCESSED US.
PLEASE NOTE THAT YOU WILL HAVE TO BEAR THE INTERST COST AND ALL OTHER COST THAT HAVE BEEN MENTIONED BELOW
KINDLY CONFIRM ON THE REFUND URGENTLY
PLEASE CONFIRM
NILESH GOTECHA
[protected]
On Wed, Sep 18, 2013 at 11:05 AM, Nilesh Gotecha <[protected]@gmail.com> wrote:
Srinivas:
Please update the status of the credit URGENT
Please ensure that same is credited today itself.
Regards
Nilesh
[protected]
On Sat, Sep 14, 2013 at 9:01 PM, Nilesh Gotecha <[protected]@gmail.com> wrote:
Srivinas
15 days is NOT acceptable at all
Maximum you have is 2-3 days.
Please immediately process the same.
Regards
Nilesh
[protected]
On Sat, Sep 14, 2013 at 1:13 PM, Srinivas dasu <[protected]@countryvacationsmail.com> wrote:
Dear Sir,
Greetings from country vacations!
We have processed the request of your refund and will refund
the amount in 15 days.
On Wed, Sep 11, 2013 at 11:02 AM, [protected]@countryclubmail.com <[protected]@countryclubmail.com> wrote:
Dear Mr.Srinivas das,
As our discuss yesterday kindly find below member issue.
[protected] Forwarded message[protected]
From: Nilesh Gotecha <[protected]@gmail.com>
Date: Tue, Sep 10, 2013 at 10:01 PM
Subject: Re: URGENT: Refund o[censored]dapiur Reminder II
To: "[protected]@countryclubmail.com" <[protected]@countryclubmail.com>, [protected]@countryclubmail.com, [protected]@countryvacationsmail.com, [protected]@countryvacationsmail.com
Dear All:
Please confirm the process of refund as per todays telecom.
Please ensure that the same is credited latest by tomorrow.
Please call me and confirm the actions.
Regards
Nilesh Gotecha
[protected]
On Mon, Sep 9, 2013 at 10:45 AM, Nilesh Gotecha <[protected]@gmail.com> wrote:
Dear Purna and country club
Please read below.
We had nightamare reaching to hotel and in 30 minutes we left the hotel as it does not have proper requirements of the stay.
Please confirm the refund of the amount spend immediately. Please note that we are only asking for the refund of Rs 8000 paid towards 2 rooms booking otherwise we have wasted travel cost of Rs 7000 and Rs 12000 spend for the alternate stay because of this nightmare from your side. We also are not charging single rupee for spoiling our vacation days.
Need refund in another 24 hours, please process and confirm.
Regards
Nilesh Gotecha
[protected]
On Fri, Sep 6, 2013 at 11:23 PM, Nilesh Gotecha <[protected]@gmail.com> wrote:
Dear Purna:
We have had very very bad experience.
The hotel is not to call the hotel as it does not had the basic requirements for the stay.
It has bathrooms which cannot be used and also within 30 mintues we remain electric supply was disconnect almost 3-4 times. It does not have the hygiene which is required for the stay.
We had travelled all the way from Ahmedabad and travelled 300 kms with the last 20 kms of adventure to reach hotel.
We didn't stay at the hotel and leave looking at the difficulties.
Looking at all this, my wish for the country club membership has taken big hit.
At the very first step, I request to please arrange to refund the amount paid to you towards the booking both the rooms at the very earliest.
I am not attaching any amount for the difficulties and mental trauma we faced during this transit.
Please confirm the action at the earliest.
Regards
Nilesh
[protected]
On Thu, Sep 5, 2013 at 12:12 PM, [protected]@countryclubmail.com <[protected]@countryclubmail.com> wrote:
Dear Mr.Nilesh,
As per your tel conversation kindly find Udaipur voucher attached.
1 voucher:-
eVoucher Itinerary /Receipt
This is an eVoucher itinerary, you must present the voucher receipt along with valid photo identification, viz: Official Government issued photo identification, driving license or photo credit card. If the above is not provided Country Club India Limited reserves the right to deny check-in.
Reservation Confirmation Voucher No : CVG00197817
Welcome To : Aravali Silence Lakend Resorts
Booked On :[protected]:12:16
Reservation Status :Booked
Member/Guest Details
Resort/Club/Property Details
Nilesh Gotecha
1
-[protected]
Adults: 2, Children: 1, Extra Person: 0, Total Occupancy: 3, Age: Child-1:, Child-2:
Aravali Silence Lakend Resorts
Nathawato ka guda, Near Badi Lake Udaipur[protected]Rajasthan- India Landline:+[protected]
Check in
Time
Check out
Time
No.of Rooms
No.of Nights
Room Type
[protected]
12.00 Noon
[protected]
12.00 Noon
1
3
Room
Utility Charges and Room Tax details: Total : Rs.0/-(Against which we received Rs. 4000/- and there is a due of -4000/-.Per Night: Rs.-1333.[protected]/-
Room charges + Meal Charges - Adv Amount = Payable Charges
0 + 0 - 4000 = -4000
Terms and Conditions :
1. Resort will have to be intimated in case of late Check in.
2. Once a voucher is issued it cannot be cancelled
3. The resort reserves the right to assign a different unit of the same Occupancy during Check in.
4. Extension of dates to be done on a member room rack rate basis, subject to availability.
5. No Pets allowed in the resort.
6. Pick up and drop can be availed by contacting the resort directly, extra charges apply. EP Plan (only occupancy) Extra bed, food & Beverage extra.
7. This Confirmation is non - transferable.
8. Above 12 years kid will be treated as adult, extra bed charges are applicable
Postponement Policy :
1.Above 30 days
No charge for postponement
2.Less than 30 days
Rs. 350, rooms subject to availability
We once again thank you for patronizing and supporting Country Club and look forward to delighting you with
our services and hospitality at all times. Happy Holidays
Should you have any further clarifications, feel free to contact Central Reservations at :[protected]/100
Email: [protected]@countryclubmail.com/[protected]@countryvacationsmail.com
Reservation Office Address
Country Club(I) Ltd.
6-3-1219, Begumpet, Hyderabad - 500 016
Phone :[protected]/10100. www.countryclubindia.com
This is system generated Reservation Confirmation Voucher hence no signature is required.
2 Voucher :-
eVoucher Itinerary /Receipt
This is an eVoucher itinerary, you must present the voucher receipt along with valid photo identification, viz: Official Government issued photo identification, driving license or photo credit card. If the above is not provided Country Club India Limited reserves the right to deny check-in.
Reservation Confirmation Voucher No : CVG00203871
Welcome To : Aravali Silence Lakend Resorts
Booked On :[protected]:56:21
Reservation Status :Booked
Member/Guest Details
Resort/Club/Property Details
Krishna S
1
Panaji-[protected]
Adults: 2, Children: 0, Extra Person: 0, Total Occupancy: 2, Age:
Aravali Silence Lakend Resorts
Nathawato ka guda, Near Badi Lake Udaipur[protected]Rajasthan- India Landline:+[protected]
Check in
Time
Check out
Time
No.of Rooms
No.of Nights
Room Type
[protected]
12.00 Noon
[protected]
12.00 Noon
1
2
Room
Utility Charges and Room Tax details: Total : Rs.0/-(Against which we received Rs. 4000/- and there is a due of -4000/-.Per Night: Rs.-2000/-
Room charges + Meal Charges - Adv Amount = Payable Charges
0 + 0 - 4000 = -4000
Terms and Conditions :
1. Resort will have to be intimated in case of late Check in.
2. Once a voucher is issued it cannot be cancelled
3. The resort reserves the right to assign a different unit of the same Occupancy during Check in.
4. Extension of dates to be done on a member room rack rate basis, subject to availability.
5. No Pets allowed in the resort.
6. Pick up and drop can be availed by contacting the resort directly, extra charges apply. EP Plan (only occupancy) Extra bed, food & Beverage extra.
7. This Confirmation is non - transferable.
8. Above 12 years kid will be treated as adult, extra bed charges are applicable
Postponement Policy :
1.Above 30 days
No charge for postponement
2.Less than 30 days
Rs. 350, rooms subject to availability
We once again thank you for patronizing and supporting Country Club and look forward to delighting you with
our services and hospitality at all times. Happy Holidays
Should you have any further clarifications, feel free to contact Central Reservations at :[protected]/100
Email: [protected]@countryclubmail.com/[protected]@countryvacationsmail.com
Reservation Office Address
Country Club(I) Ltd.
6-3-1219, Begumpet, Hyderabad - 500 016
Phone :[protected]/10100. www.countryclubindia.com
This is system generated Reservation Confirmation Voucher hence no signature is required.
On Thu, Sep 5, 2013 at 12:02 PM, Nilesh Gotecha <[protected]@gmail.com> wrote:
Dear Annapurna:
Please help me with the voucher copy o[censored]daipur on urgent basis.
Regards
Nilesh Gotecha
[protected]
--
With warm regards
Annapurna
Central RMC
[protected]
Ext .No :2004
www.countryclubindia.net
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