[Resolved]  Cox And Kings Anna Nagar — Cox and Kings not to be trusted at all

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Mumbai Suburban, Maharashtra

Cox and Kings not to be trusted at all
We totally agree with what people have said in the different forums about horrifying experience while booking tours with Cox and Kings. Our experience with Cox and Kings is more or less same. We booked a tour through Cox and Kings for two persons; myself (Suresh Chandra Jeswal) and my wife (Rashmi Rekha Jeswal) for American Bonanza 14 days/13 nights starting from 02.05.2013. Since we were already having Visas for USA the guy at Andheri Office agreed to give discount for same and we settled for a discounted price and paid initial charges. They issued no invoice. Subsequently at the time of final payment, they asked for full payment and after lot of persuasion, they accepted the agreed price. They issued no bill, invoice, or Forex advice. They with lot of persuasion gave only the receipts for cheques. In the meantime, lot of their officers changed who were handling our booking. The hotels that were mentioned in their itinerary were changed at the time of issuing tickets one week prior to commencement of journey. The telephone number and name of their Airport representative at Mumbai as well as at New York were given few hours prior to reporting at airport. The shoulder bags given were of very cheap quality. No pre-departure meeting was arranged which resulted in tension throughout the journey what will happen when we reach New York.
After reaching New York we found that the Tour Manager was about 70 yrs. of age. The entire group had to wait for two hours at New York airport for one Mr. & Mrs. Goel who was not to come with that flight but the tour manager did not have that information though the flight ticket was booked by Cox and Kings itself. Later they came with another flight but no one was there to receive them because of lack of coordination between Cox and Kings India office and the Tour Manager. He even did not have any access, facility, or e-mails.
The hotels throughout the tour were inferior except at one or two places. In fact hotel at New York was arranged in New Jersey involving 2 hours journey from New York resulting that most of the time was wasted in to and fro journey.
At one point of time during long journey from Las Vegas to L.A. the air-conditioning of the Coach was not working. Even then the tour was continued. After the group threatened to call police, the coach was changed.
Cox and Kings outsourced the entire tour to MAXIM Travels. To save money on the Coach Travel the Cox and Kings will always take the group to hotel after having dinner. We were left at the theme parks and other places in the morning and will be picked up only at 7 PM and then taken for dinner without bothering for the tiredness of the people. Even though some of the theme parks will close at 6 PM we will be picked up only at 7 PM to avoid two trip one from park to hotel and then from hotel to Indian Restaurant where dinner is arranged. We were always kept in dark about the exact program of the day. Even on the last day of tour in LA we were asked to come to Hotel Lobby at 11.30 AM for leaving for Airport but the coach came at 1 PM only. The entire group was furious and with intervention of some people manhandling of the Tour Manager was avoided.
IN NUTSHELL WE WILL NEVER GO WITH COX AND KINGS ON ANY TOURS IN FUTURE AND WE WILL ADVISE OTHERS ALSO NOT TO GO WITH THEM.

We have suggested to Cox and Kings through their feedback form that:
1. Transparency should be observed in transactions. As soon as a booking made Invoice or bill should be issued; receipts for cheques should be issued immediately upon its receipt.
2. Only one officer should be designated for one booking. Frequent changes shows non professionalism.
3. Hard copies of all documents like ticket, insurance policy should be given.
4. Forex transaction invoice should be given.
5. Forex component should be charged at the prevailing Bank Rates.
6. Instead of giving shoulder bags of cheap quality no need to give any bag or Good quality trolley bags like SOTC should be given. Company's name should be printed only at one place.
7. Pre departure meeting should be organised so that all group people may meet before travelling.
8. The luggage at airport should be booked together with a group tag.
9. The tour manager should be young, should wear a proper uniform and should carry a proper flag of Cox and Kings instead of Indian Flag. He should be provided an I-Pad so as to communicate instantly over e-mails.
10. Care has to be taken to ensure that minimum time is wasted in travelling. For that purpose hotels near the town should be selected.
11. After the days trip group should be taken to hotel and after a fresh up of about half to one hour should be taken out for dinner.
12. Fresno should be excluded from the itinerary. It is totally waste of time and money.
13. On the last day check out should be at 9 AM as was on other days. Then a local tour can be conducted as the return flight is only at 4.30 PM.
14. The tour Manager should accompany the Group inside the Theme Parks like tour managers of Thomas Cook and Heena Travels.
15. The tour manager should keep all brochures of all optional tours. He should be well conversant with the specialities of these places.
16. Tour Manager has to arrange journeys in such a manner that Coach stops for lunch between 1 to 1.30 pm otherwise diabetic people may fell ill.
17. After completion of tour the Head Office of Cox and Kings should e-mail feed back forms to all persons for their feedback.
18. Feedback form should contain a column about the problems faced by the client during the tour.
Anyway I will not be travelling with Cox and Kings again and I think none of the persons in this group will ever travel by Cox and Kings. In fact we are going to post our bad experiences through various websites to make people aware about your company. Thx