Credit Card HDFC Bank Bank — per month Add huge amount in credit card

Dated: 15.05.2009
To
The Manager
HDFC Bank Credit Card Division
HDFC Bank
P.O.Box No. 8654, Thiruvanmiyur,
P.O. Chennai-600 041

Subject: Regarding wrong billing with reference to cash back plan.

Sir,

I wish to inform you that I am having ‘Gold credit card’ and my card No is [protected] (under Government service plan). The Gold Card is made through your sales executive named Shri Rajiv Kumar Nath whose is Nos. APP092 and his mobile Nos are [protected]. He has also informed and assured me that I will get 5 to 10 % of cash back on purchase of Petrol from any petrol filling station, purchase of IRCTC Electronic Reservation (Railway Ticket book of any train) and Air ticket for domestic airlines reservation. The charging service tax was not mentioned in the form, nor about was the quantum of purchase and no such clause shown to me about the quantum of purchase.
Instead, hoping to get Cash Back, I was charged 1.80% as service charges. I am also to mention here that your representative also assured my other colleagues who has got preferred Gold Credit Card that No-charges/Services charges are to be paid by any customer. This shows that your sales executive are duping genuineness customer by providing false information to the customers. The false information flouted by your Sales Executive will give bad name to your Bank customers.
Even I tried to talk on your help-line but no proper and satisfactory answer is given. That is why I am recording my complaint in writing to get proper and satisfactory answer.
I hope to get quick reply from your side which will help me to decide further about maintaining the Gold Credit Card issued by you. I also wish to mention here that City Bank is providing all such facilities free of charges.
Hoping to get early and quick reply from your side.
Thanking you

Yours Faithfully,
(PRABHU NARAIN SINGH SAMANT)
HDFC Credit Card Holder