[Resolved]  Croma — Pathetic Service

Dear Sir,

I had purchased a Nokia phone from you Saket store, which becomes a chain of complaint for our self. Let me tell you the entire chain of misfortunes happened with us:

We went to your Saket store to by a Nokia X6 for us 2 ½ months back and we purchased the same by paying 12500/- by credit Card. But very next day we found that the phone was physically damaged. Then again we went to the store to change the handset but surprisingly there was no other handset available of Nokia X6 moreover the staff there (Sanjeev Kumar, EMP ID: 2912) was trying even forcing us to buy the same handset, but after a long argument we decided not to go for that one and asked our money back.—This was the first misfortune.

After getting agreed on refund Mr. Sanjeev Kumar said that he cannot refund us the money neither in Cash nor on credit card, and can give us Gift vouchers for same value—This was the second misfortune.

Again after a long argument finally he agreed on refunding us via cheque. We felt a bit relaxed now, but we were not aware that one more problem is waiting for us. After few minutes Mr. Sanjeev Kumar came with another excuse that cheque cannot be issued as Accounts person is not present and signatories are not there.—This was the third misfortune.
Now we were helpless as he left us with no other option but to go with that damaged phone, then we decide to change the model number and go for some other phone for same price range. Till this we already invested 2 hours. Finally we decided to buy Nokia C6 (slider one), as left with no other option even that was a broken seal item , which was costing 500/- more than the Nokia X6, and as a gesture Mr. Sanjeev Kumar waived off the difference. This time we were relaxed that at least we got some value of hard earned money, but this was not the end of our problems.
After 2 ½ months our phone starred getting hanged and almost switched off frequently, again we decided to go to your Saket store, despite of lot many problems faced earlier, and ask them to get it checked/repaired.
And finally the biggest disaster happened. Got a call 3-4 days back from Croma Saket that there some damage in our phone and if we want our phone back in running condition then we’ll have to pay 3000/-. The reason given that some slider parts are damaged. Is Nokia making so bad phones that a slider parts of a specially designed slider phone can be damaged in just 2 ½ months or is it Croma selling damaged and seal broken products?

We again went to Store yesterday, and this time first of all no one was even bothering to attend us. Is only sale matters for you there is any value of customer as well? After waiting almost half an hour I went to an attendant and ask for any after sale person, he directed me to the after sale desk where I narrated entire story line by line again and asked to Mr. Sanjeev Kumar to come and sort this out. After hearing all my complaints Mr. Sanjeev Kumar straight away say No to any resolution until we will pay 3000/-. . I want my money back as after seeing and facing lot many issues I don’t even want the phone back.

I am raising this issue to you with a hope of resolution. Please look in to this and get this sorted out ASAP as we are totally frustrated now. Waiting a positive response.

Regards,
Shahnawaz Ansari
+91 [protected]

After 2 months of continuous calling, they finally send a technician to repair my under warranty CROMA AC! Technician tells he needs to take the circuit board but will not give any written confirmation that he's taking it! Trusting his Croma t-shirt, i give the circuit board and he confirms that he will come within next 5 days to fix it up. Already 15 days gone by and after repeated calls, i get to know that nobody knows what is coming to the repair that Mr. Kamlesh (the technician) had confirmed. He himself gives his superior's no. (Mr. Devendra) saying please ask him what is to be done . Mr. Devendra ensures that within 3 days, problem will be solved. After 5 days, i am directed to a Mr. Sohail who i try to explain the entire thing all over again. And 5 more days have gone by! No response.... poor service!

M Vaghela
[protected]

This is Amit from Amritsar, I recently bought from a fully automatic front loaded washing machine worth 26k with my whole hearted earned money. But I was not aware after spending this much of amount shall be receiving pathetic service from best brand called croma a Tata enterprises .
Concern:- There is service eng, forget his name but his cell no is [protected] came to install machine but forgot to provide proper demo to us. Prior to installation he was giving fake promises that he will come down this & this for demo .. Due to nonavailability at town ( my concern is there only one eng available on town ?)
Again we found difficulty while accessing machine, called up that chap again. But he was not keen to come & had spare time to come down & tell us proper demo of product.
Just to reiterate If I was aware about that pathetic service I could not go for this product. We are facing so much trouble at the starting of taking product, god knows what will happen afterwards.
Pls consider my suggestion to recruit effective &prompt service eng & staff who can provide better service toclients. But my experience with croma products is bitter & pathetic.

Warm Regards
Amit Dutta
[protected]

I bought a croma Ac(invoice no SLF02A[protected] from Croma retail from Chennai T nagar outlet. A foul smell was emanating from my AC . I lodged a service request in Croma customer service and a guy named Sathish came and he couldn't close the call. He wrote the status of this request as under observation and said he will come the next day to find the what the fault is. Then he went and closed the request saying it is closed . Now after repeated calls to customer care still nobody has reverted for 2 days .

When it comes to WORST AFTER SALES SERVICE, Tata croma beats all its competitors by a big margin.

I bought a Samsung LED TV along with 2 years of extended warranty from Tata Croma. The TV is not functioning and I am chasing Tata Croma Extended Warranty Team for the last 13 days to get my complaint registered.

Till date, no one has visited to rectify the problem.

This kind of pathetic service was not at all expected from this organization.

Inspite of continuous follow ups with Tata Croma's representatives at toll free number (since no one bothers to take the call at extended warranty number and nobody calls back even after the msg WARRANTY is sent to 5616181), i got the number of service guys at Delhi today. Have requested them to look into this matter at the earliest (considering the ageing of this matter), i have still received the same response, "the service engineer will get in touch in the next 48-72 hrs).

So going by the time line, my complaint will be looked into 15 days approx, from notifying it for the first time.

I have had enough of this nonsense now.

If a service engineer does not visit by 11th Sep'14, I will explore legal options now.

I have enough proof (4 detailed calls with tata croma call centre guys, 2 detailed discussions with floor managers, a mail with all the conversation details was sent to service team by Tata croma, store manager, oberoi mall - till now the most helpful person in this process) to prove deficiency of service in this matter in the consumer court.

If the response to this blog is taken seriously by Tata Croma (which I doubt), then ask some one senior to get in touch.

My contact Number is [protected]. registered mobile number was [protected], this will help you in fetching details from the system.