[Resolved]  Croma Retail - Lenovo Laptop G560 — Sale of faulty products

Address:

Mumbai City, Maharashtra

I have purchased Lenovo G-560 laptop, serial no CBQ2379987 from croma fort on[protected] with
2 year extended warranty for Rs 39000/-. From the beginning I facing start up & speed problem
in my laptop. On[protected] have given the laptop for repair at croma fort approx 45 days
takes to repair the laptop, Ms. Monica @ CSD have told me that problem with mother board &
accordingly replace the same.

Again 5-6 days after repairing the laptop a facing the same problem for which, I contact Mr.
Himmat Bisht @ infinity retail, andheri he advised me to submit the laptop @ croma juhu, now I
got a call from croma juhu that they have to format the laptop after which original windows
home premium software will be replaced with windows home basic pirated as they don’t have
window home premium software at their end & I have not taken back up of my windows home
premium software. One thing I would like to given to your notice that while at the time of
purchase of laptop i have been told that the extended warranty is from Lenovo & now they told
me that it is not like that, croma can repair the same at their authorized service centre. I
have kept the trust on Tata’s name as croma is a Tata enterprises but I have been misguided &
cheated for 39000/- by selling a faulty products to me.

Request you to look into the same & help me out.

Thanks & Regards
Amol Bhosle
[protected]